Verint NPS & Customer Reviews

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Verint

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Verint

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About Verint's Brand

"Verint provides analytic software and hardware for security, surveillance and business intelligence markets." Among its major competitors, Verint is ranked in 2nd place for NPS while Genetec is 1st, and SugarCRM is 3rd.Their current market cap is $2.99B

Brand at a Glance

66%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Verint Ranking

^#2 / 4 of its competitors

Verint NPS

Verint's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Verint's customers would recommend using the product based on a scale of -100 to 100.

Verint Overall NPS

NPS

58%	Promoters
15%	Passives
27%	Detractors

Verint NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2022 43	Apr 2022	43
Jun 2022 40	Jun 2022	40
Sep 2022 34	Sep 2022	34
Jan 2023 31	Jan 2023	31
Feb 2023 32	Feb 2023	32
Mar 2023 26	Mar 2023	26
Jun 2023 32	Jun 2023	32
Oct 2023 28	Oct 2023	28
Feb 2024 29	Feb 2024	29
Apr 2024 33	Apr 2024	33
Jun 2024 34	Jun 2024	34
Jan 2025 30	Jan 2025	30

How Other Brands Compare

Verint is ranked second for NPS among its competitors. Genetec and SugarCRM come in first and third, with Capillary Technologies coming in at #4. Among those competitors, it is the third most valued company behind Capillary Technologies.

	Verint	Genetec	Capillary Technologies	SugarCRM
Global Ranking	#-	#703	#-	#-
NPS	31	37	-	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$2.99B	-	$15.38B	$450.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Verint NPS by Gender

Verint's NPS was rated 17 by Male customers on Comparably.

Male

Verint's NPS was rated 17 by Male customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

Female

N/A

Verint's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Verint NPS by Age

Verint's NPS was rated 67 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

Verint NPS by Usage

Verint's NPS was rated the highest by customers who have used Verint's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 34	2 to 5 Years	34
5 to 10 Years 60	5 to 10 Years	60

Verint NPS vs. Competitors

Compared to its competitors, Verint's NPS is rated right above SugarCRM, and is preceded by Genetec.

COMPANY		NPS Score
	Genetec	37
	Verint	31
	SugarCRM	0
	Avtex	0
	Capillary Technologies	N/A
	NICE Systems	N/A

Verint Customer Reviews

Verint Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Verint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

Verint Customer Loyalty Score by Gender

Verint's Customer Loyalty score was rated 70 by Male customers on Comparably.

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Male

70%

Yes

Female

N/A

Yes

Verint Customer Loyalty Score by Age

Verint's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 70%	41-45	70%

Verint Customer Loyalty Score by Industry

Verint's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Verint Customer Loyalty vs. Competitors

Compared to its competitors, Verint's Customer Loyalty score is rated right above Capillary Technologies, and is preceded by Genetec.

COMPANY		Customer Loyalty Score
	Avtex	100%
	SugarCRM	84%
	Genetec	81%
	Verint	66%
	Capillary Technologies	N/A
	NICE Systems	N/A

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Verint Product Quality

4.1/5

Verint has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Verint Product Information

Verint serves markets in the United States, Asia, Europe, Australia, and Canada. Verint supports Web devices and offers products for medium and large sized businesses.

Verint’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Verint's product the highest.

Website: http://www.verint.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Languages Supported

English

Product Type

Workforce Management Software

Testing Software

Contact Center Software

Customer Service Software

Performance Management & Appraisal Software

Quick Insights into Verint Product Quality

Verint's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Verint's products/services for 2 to 5 Years.

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Ranked Verint Product Quality the Highest

41-45	4.6
Tech	4.6
5 to 10 Years	4.5

Ranked Verint Product Quality the Lowest

2 to 5 Years	3.8

Verint Product Quality Score by Gender

Verint's Product Quality score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Verint Product Quality Score by Age

Verint's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 4.6	41-45	4.6

Verint Product Quality Score by Usage

Verint's Product Quality score was rated the highest by customers who have used Verint's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	3.8
5 to 10 Years	4.5

Verint Product Quality Score by Industry

Verint's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

Verint Product Quality vs. Competitors

Compared to its competitors, Verint's Product Quality score is rated right above Genetec.

COMPANY		Product Quality Score
	Verint	4.1/5
	Genetec	4/5
	SugarCRM	3.8/5
	Avtex	2.5/5
	Capillary Technologies	N/A
	NICE Systems	N/A

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Verint Pricing

Verint ROI & Value For Money

3.7/5

Verint has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Verint Pricing Plans

Verint has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Verint?

Medium Businesses

Large Enterprises

Quick Insights into Verint ROI

Verint's ROI score was rated highest by customers from the Tech industry.

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Ranked Verint ROI the Highest

Tech	3.5
41-45	3
Male	2.7

Verint ROI Score by Gender

Verint's ROI score was rated 2.7 by Male customers on Comparably.

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Male

2.7/5

Female

N/A

Verint ROI Score by Age

Verint's ROI score was rated 3 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 3	41-45	3

Verint ROI Score by Industry

Verint's ROI score was rated 3.5 stars by Tech industry customers.

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Tech	3.5

Verint Pricing vs. Competitors

Compared to its competitors, Verint's ROI score is rated right above Avtex, and is preceded by SugarCRM.

COMPANY		Pricing Score
	Genetec	4/5
	SugarCRM	3.9/5
	Verint	3.7/5
	Avtex	3/5
	Capillary Technologies	N/A
	NICE Systems	N/A

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Verint Customer Satisfaction (CSAT)

Verint Customer Satisfaction (CSAT) Score

72 / 100

Verint has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	44%
Satisfied	28%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	11%
Very Dissatisfied	6%

Very Satisfied

44%

Satisfied

28%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Verint Customer Satisfaction

Verint's Customer Satisfaction score was rated highest by customers ages 41-45.

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Ranked Verint Customer Satisfaction the Highest

41-45	100%
Tech	100%
Male	84%

Verint Customer Satisfaction Score by Gender

Verint's Customer Satisfaction score was rated 84 by Male customers on Comparably.

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84 / 100

Male

	Very Satisfied	67%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	16%
	Very Dissatisfied	0%

Verint Customer Satisfaction Score by Age

Verint's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

Verint Customer Satisfaction Score by Industry

Verint's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Verint Customer Satisfaction vs. Competitors

Compared to its competitors, Verint's Customer Satisfaction score is rated right above SugarCRM, and is preceded by Genetec.

COMPANY		Customer Satisfaction (CSAT) Score
	Genetec	81%
	Verint	72%
	SugarCRM	67%
	Avtex	0%
	Capillary Technologies	0%
	NICE Systems	0%

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Verint Customer Service

3.6/5

Verint has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Verint's Customer Service

Address

Melville, NY

Website

http://www.verint.com

Quick Insights into Verint Customer Service

Verint's Customer Service score was rated highest by customers ages 41-45.

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Ranked Verint Customer Service the Highest

41-45	4.6
Tech	4.2
Male	3.4

Verint Customer Service Score by Gender

Verint's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Verint Customer Service Score by Age

Verint's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 4.6	41-45	4.6

Verint Customer Service Score by Industry

Verint's Customer Service score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Verint Customer Service vs. Competitors

Compared to its competitors, Verint's Customer Service score is rated right above Avtex, and is preceded by SugarCRM.

COMPANY		Customer Service Score
	Genetec	4/5
	SugarCRM	3.9/5
	Verint	3.6/5
	Avtex	1.5/5
	Capillary Technologies	N/A
	NICE Systems	N/A

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Verint as an Employer

3.3/5

Verint has a 3.3/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Verint

Dan Bodner

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Verint scored a 31 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Verint would recommend the brand to a friend. ENPS measures how likely Verint employees would recommend working at Verint to a friend.

Net Promoter Score

NPS Score

58%	Promoters
15%	Passive
27%	Detractors

Employee Net Promoter Score

-21

eNPS Score

30%	Promoters
19%	Passive
51%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail