18
NPS
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3CLogic
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About 3CLogic's Brand
3CLogic is a provider of call center software. Among its major competitors, 3CLogic is ranked in 4th place for NPS while Talkdesk is 1st, and Five9 Inc is 2nd.Their current valuation is $55.00M
Brand at a Glance
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
3CLogic Ranking
- #4 / 4 of its competitors
3CLogic NPS
3CLogic's Net Promoter Score (NPS) is a 18 with 45% Promoters, 28% Passives, and 27% Detractors. Net Promoter Score tracks whether 3CLogic's customers would recommend using the product based on a scale of -100 to 100.
3CLogic Overall NPS
| 45% | Promoters |
|---|---|
| 28% | Passives |
| 27% | Detractors |
3CLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
Feb 2023 18 | Feb 2023 | 18 |
How Other Brands Compare
3CLogic is ranked #4 for NPS among its competitors. Talkdesk and Five9 Inc come in first and second, with Orange coming in at third. Among those competitors, it is the lowest valued company behind Orange.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3CLogic NPS vs. Competitors
Compared to its competitors, 3CLogic's NPS is rated right above Alpine Access, and is preceded by Orange.
| COMPANY | NPS Score | |
|---|---|---|
 | Talkdesk | 43 |
 | Five9 Inc | 34 |
 | Orange | 29 |
| 3CLogic | 18 |
 | Alpine Access | N/A |
 | Teliax | N/A |
 | Pattern, Inc. | N/A |
 | Avaya | -11 |
3CLogic Product Quality
3.8/5
3CLogic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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3CLogic Product Information
3CLogic serves markets in the United States, Japan, and Canada. 3CLogic supports Web devices and offers products for medium and large sized businesses.
3CLogic’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.3clogic.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Communication Software
Customer Experience Software
Customer Success Software
Sales Management Software
Sales Enablement Software
Call Center Software
Contact Center Software
Customer Service Software
Customer Support Software
Customer Engagement Software
IVR Software
Predictive Dialer Software
Auto Dialer Software
VoIP Software
Telephony Software
Call Recording Software
3CLogic Product Quality vs. Competitors
Compared to its competitors, 3CLogic's Product Quality score is rated right above Five9 Inc, and is preceded by Orange.
| COMPANY | Product Quality Score | |
|---|---|---|
| Talkdesk | 4.1/5 |
| Orange | 3.8/5 |
| 3CLogic | 3.8/5 |
| Five9 Inc | 3.8/5 |
| Avaya | 3.1/5 |
| Alpine Access | N/A |
| Teliax | N/A |
| Pattern, Inc. | N/A |
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3CLogic Pricing
3CLogic ROI & Value For Money
3.7/5
3CLogic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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3CLogic Pricing Plans
3CLogic has a pricing structure that accommodates medium and large businesses.
Who Uses 3CLogic?
Medium Businesses
Large Enterprises
3CLogic Pricing vs. Competitors
Compared to its competitors, 3CLogic's ROI score is rated right above Orange, and is preceded by Five9 Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Talkdesk | 4.2/5 |
| Five9 Inc | 3.8/5 |
| 3CLogic | 3.7/5 |
| Orange | 3.5/5 |
| Avaya | 3.3/5 |
| Alpine Access | N/A |
| Teliax | N/A |
| Pattern, Inc. | N/A |
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3CLogic Customer Service
3.7/5
3CLogic has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About 3CLogic's Customer Service
Address
9201 Corporate Blvd, Rockville, MD 20850
Website
http://www.3clogic.com/
Phone Number
(800) 350-8656
3CLogic's Social Links
3CLogic Customer Service vs. Competitors
Compared to its competitors, 3CLogic's Customer Service score is rated right above Orange, and is preceded by Five9 Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Talkdesk | 3.8/5 |
| Five9 Inc | 3.8/5 |
| 3CLogic | 3.7/5 |
| Orange | 3.7/5 |
| Avaya | 3.4/5 |
| Alpine Access | N/A |
| Teliax | N/A |
| Pattern, Inc. | N/A |
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3CLogic as an Employer
3.5/5
3CLogic has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
3CLogic scored a 18 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of 3CLogic would recommend the brand to a friend. ENPS measures how likely 3CLogic employees would recommend working at 3CLogic to a friend.
Net Promoter Score
18
NPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
