Dialpad NPS & Customer Reviews

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Dialpad

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Dialpad

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About Dialpad's Brand

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo, and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank, and Work-Bench. Among its major competitors, Dialpad is ranked in 3rd place for NPS while Zoom Video Communications is 1st, and Talkdesk is 2nd.Their current valuation is $400.00M

Brand at a Glance

72%

Customer Loyalty

3.9/5

Product Quality

4.1/5

Pricing

3.8/5

Customer Service

Dialpad Ranking

^#3 / 4 of its competitors

Dialpad NPS

Dialpad's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Dialpad's customers would recommend using the product based on a scale of -100 to 100.

Dialpad Overall NPS

NPS

62%	Promoters
13%	Passives
25%	Detractors

Dialpad NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 43	Nov 2022	43
Feb 2023 41	Feb 2023	41
Mar 2023 39	Mar 2023	39
May 2023 38	May 2023	38
Jun 2023 40	Jun 2023	40
Jul 2023 40	Jul 2023	40
Nov 2023 35	Nov 2023	35
Dec 2023 39	Dec 2023	39
Feb 2024 36	Feb 2024	36
May 2024 34	May 2024	34
Jul 2024 36	Jul 2024	36
Oct 2024 36	Oct 2024	36

How Other Brands Compare

Dialpad is ranked third for NPS among its competitors. Zoom Video Communications and Talkdesk come in first and second, with RingCentral coming in at #4. Among those competitors, it is the lowest valued company behind Zoom Video Communications.

	Dialpad	Zoom Video Communications	RingCentral	Talkdesk
Global Ranking	#-	#12	#209	#934
NPS	37	44	25	43
Valuation Updated every 24 hours for public companies	$400.00M	$93.30B	$24.48B	$400.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dialpad NPS by Gender

Dialpad's NPS was rated 60 by Male customers on Comparably.

Male

Dialpad's NPS was rated 60 by Male customers on Comparably.

80%

Promoters

Passives

20%

Detractors

Female

N/A

Dialpad's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Dialpad NPS by Ethnicity

Dialpad's NPS was rated 40 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 40	Caucasian	40

Dialpad NPS by Age

Dialpad's NPS was rated 74 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

87%

13%

Dialpad NPS by Usage

Dialpad's NPS was rated the highest by customers who have used Dialpad's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 47	Less than 1 Year	47
1 to 2 Years 50	1 to 2 Years	50
2 to 5 Years 33	2 to 5 Years	33

Dialpad NPS vs. Competitors

Compared to its competitors, Dialpad's NPS is rated right above RingCentral, and is preceded by Talkdesk.

COMPANY		NPS Score
	Zoom Video Communications	44
	Talkdesk	43
	Dialpad	37
	RingCentral	25
	8x8	-21

Dialpad Customer Reviews

Out of the 2 Dialpad customer reviews 1 was positive and 1 was constructive. Dialpad customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Dialpad Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Dialpad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Dialpad Customer Loyalty Score by Gender

Dialpad's Customer Loyalty score was rated 76 by Male customers on Comparably.

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Male

76%

Yes

Female

N/A

Yes

Dialpad Customer Loyalty Score by Ethnicity

Dialpad's Customer Loyalty score was rated 73% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Dialpad Customer Loyalty Score by Age

Dialpad's Customer Loyalty score was rated 66% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 66%	31-35	66%

Dialpad Customer Loyalty Score by Usage

Dialpad's Customer Loyalty score was rated the highest by customers who have used Dialpad's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	87%

Dialpad Customer Loyalty Score by Industry

Dialpad's Customer Loyalty score was rated 86% by Tech industry customers.

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Tech	86%

Dialpad Customer Loyalty vs. Competitors

Compared to its competitors, Dialpad's Customer Loyalty score is rated right above Talkdesk, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	RingCentral	85%
	Zoom Video Communications	84%
	Dialpad	72%
	Talkdesk	67%
	8x8	49%

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Dialpad Product Quality

3.9/5

Dialpad has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Dialpad Product Information

Dialpad serves markets in the United States, Japan, Canada, and United Kingdom. Dialpad supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Dialpad’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dialpad's product the highest.

Website: https://www.dialpad.com

Company Size: 51-200 Employees

Industry

Tech

SaaS

Languages Supported

English

Japanese

Quick Insights into Dialpad Product Quality

Dialpad's Product Quality score was rated highest by customers who have used Dialpad's products/services for 1 to 2 Years, and rated lowest by customers who have used Dialpad's products/services for 2 to 5 Years.

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Ranked Dialpad Product Quality the Highest

1 to 2 Years	4.7
31-35	4.6
Tech	4.5

Ranked Dialpad Product Quality the Lowest

2 to 5 Years	3.8

Dialpad Product Quality Score by Gender

Dialpad's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Dialpad Product Quality Score by Ethnicity

Dialpad's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9

Dialpad Product Quality Score by Age

Dialpad's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.6	31-35	4.6

Dialpad Product Quality Score by Usage

Dialpad's Product Quality score was rated the highest by customers who have used Dialpad's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.7
2 to 5 Years	3.8

Dialpad Product Quality Score by Industry

Dialpad's Product Quality score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Dialpad Product Quality vs. Competitors

Compared to its competitors, Dialpad's Product Quality score is rated right above 8x8, and is preceded by RingCentral.

COMPANY		Product Quality Score
	Zoom Video Communications	4.3/5
	Talkdesk	4.1/5
	RingCentral	4/5
	Dialpad	3.9/5
	8x8	3.3/5

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Dialpad Pricing

Dialpad ROI & Value For Money

4.1/5

Dialpad has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Dialpad Pricing Plans

Dialpad has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, Dialpad uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Dialpad?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Dialpad ROI

Dialpad's ROI score was rated highest by customers who have used Dialpad's products/services for 1 to 2 Years, and rated lowest by customers who have used Dialpad's products/services for Less than 1 Year.

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Ranked Dialpad ROI the Highest

1 to 2 Years	4.7
31-35	4.5
Tech	4.2

Ranked Dialpad ROI the Lowest

Less than 1 Year	3.9

Dialpad ROI Score by Gender

Dialpad's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Dialpad ROI Score by Ethnicity

Dialpad's ROI score was rated 3.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7

Dialpad ROI Score by Age

Dialpad's ROI score was rated 4.5 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.5	31-35	4.5

Dialpad ROI Score by Usage

Dialpad's ROI score was rated the highest by customers who have used Dialpad's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.7

Dialpad ROI Score by Industry

Dialpad's ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Dialpad Pricing vs. Competitors

Compared to its competitors, Dialpad's ROI score is rated right above RingCentral, and is preceded by Zoom Video Communications.

COMPANY		Pricing Score
	Talkdesk	4.2/5
	Zoom Video Communications	4.1/5
	Dialpad	4.1/5
	RingCentral	3.8/5
	8x8	3.1/5

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Dialpad Customer Satisfaction (CSAT)

Dialpad Customer Satisfaction (CSAT) Score

67 / 100

Dialpad has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	42%
Satisfied	25%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	13%
Very Dissatisfied	17%

Very Satisfied

42%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dialpad Customer Satisfaction

Dialpad's Customer Satisfaction score was rated highest by Male customers.

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Ranked Dialpad Customer Satisfaction the Highest

Male	87%
Tech	86%
Caucasian	78%

Dialpad Customer Satisfaction Score by Gender

Dialpad's Customer Satisfaction score was rated 87 by Male customers on Comparably.

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87 / 100

Male

	Very Satisfied	63%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	13%

Dialpad Customer Satisfaction Score by Ethnicity

Caucasian
78%

CSAT according to Caucasian

Dialpad's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	67%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

67%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

22%

Dialpad Customer Satisfaction Score by Industry

Dialpad's Customer Satisfaction score was rated 86 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	86

Dialpad Customer Satisfaction vs. Competitors

Compared to its competitors, Dialpad's Customer Satisfaction score is rated right above Talkdesk, and is preceded by Zoom Video Communications.

COMPANY		Customer Satisfaction (CSAT) Score
	Zoom Video Communications	74%
	Dialpad	67%
	Talkdesk	62%
	RingCentral	53%
	8x8	34%

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Dialpad Customer Service

3.8/5

Dialpad has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Dialpad's Customer Service

Address

3001 Bishop Dr, San Ramon, CA 94583

Website

https://www.dialpad.com

Phone Number

(844) 979-4824

Dialpad's Social Links

linkedin.com/company/dialpad/

Quick Insights into Dialpad Customer Service

Dialpad's Customer Service score was rated highest by customers who have used Dialpad's products/services for 1 to 2 Years, and rated lowest by customers who have used Dialpad's products/services for Less than 1 Year.

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Ranked Dialpad Customer Service the Highest

1 to 2 Years	4.3
31-35	4.2
Tech	4

Ranked Dialpad Customer Service the Lowest

Less than 1 Year	3.7

Dialpad Customer Service Score by Gender

Dialpad's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Dialpad Customer Service Score by Ethnicity

Dialpad's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dialpad.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7

Dialpad Customer Service Score by Age

Dialpad's Customer Service score was rated 4.2 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 4.2	31-35	4.2

Dialpad Customer Service Score by Usage

Dialpad's Customer Service score was rated the highest by customers who have used Dialpad's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.3

Dialpad Customer Service Score by Industry

Dialpad's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

Dialpad Customer Service vs. Competitors

Compared to its competitors, Dialpad's Customer Service score is rated right above RingCentral, and is preceded by Talkdesk.

COMPANY		Customer Service Score
	Zoom Video Communications	4/5
	Talkdesk	3.8/5
	Dialpad	3.8/5
	RingCentral	3.6/5
	8x8	2.3/5

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Dialpad as an Employer

3.9/5

Dialpad has a 3.9/5 stars for its overall company culture rated by their employees

top

10%

CEO of Dialpad

Craig Walker

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dialpad scored a 37 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Dialpad would recommend the brand to a friend. ENPS measures how likely Dialpad employees would recommend working at Dialpad to a friend.

Net Promoter Score

NPS Score

62%	Promoters
13%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

62%	Promoters
17%	Passive
21%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail