-16
NPS
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Brainshark
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About Brainshark's Brand
Brainshark is the leading sales enablement company that helps businesses harness the power of content to drive sales productivity.
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Brainshark NPS
Brainshark's Net Promoter Score (NPS) is a -16 with 32% Promoters, 20% Passives, and 48% Detractors. Net Promoter Score tracks whether Brainshark's customers would recommend using the product based on a scale of -100 to 100.
Brainshark Overall NPS
| 32% | Promoters |
|---|---|
| 20% | Passives |
| 48% | Detractors |
Brainshark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -6 | Apr 2024 | -6 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 -11 | Nov 2024 | -11 |
Jan 2025 -14 | Jan 2025 | -14 |
Mar 2025 -16 | Mar 2025 | -16 |
May 2025 -15 | May 2025 | -15 |
Jun 2025 -17 | Jun 2025 | -17 |
Jul 2025 -17 | Jul 2025 | -17 |
Dec 2025 -16 | Dec 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brainshark NPS by Gender
Brainshark's NPS was rated 0 by Male customers on Comparably.
Male
0
Brainshark's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Brainshark's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brainshark NPS by Ethnicity
Brainshark's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Brainshark NPS by Usage
Brainshark's NPS was rated 20 points by customers who have used Brainshark's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 20 | 5 to 10 Years | 20 |
Brainshark Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Brainshark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brainshark Customer Loyalty Score by Gender
Brainshark's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brainshark.
Male
82%
Yes
Female
N/A
Yes
Brainshark Customer Loyalty Score by Ethnicity
Brainshark's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brainshark.
100
out of 100
Caucasian
Brainshark Product Quality
3.3/5
Brainshark has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Brainshark Product Information
Brainshark serves markets in the United States and Canada. Brainshark supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Brainshark’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.brainshark.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Content
Ecommerce and Marketplaces
Education
Marketplaces
Media
Sports & Entertainment
Languages Supported
English
Product Type
Sales Management Software
Sales Enablement Software
Online Course Software
Training Software
Sales Coaching Software
Sales Content Management Software
Quick Insights into Brainshark Product Quality
Brainshark's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Brainshark's Product Quality.
Ranked Brainshark Product Quality the Highest
Brainshark Product Quality Score by Gender
Brainshark's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brainshark.
Male
4.1/5
Female
N/A
Brainshark Product Quality Score by Ethnicity
Brainshark's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brainshark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Brainshark Product Quality Score by Usage
Brainshark's Product Quality score was rated 4 stars by customers who have used Brainshark's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Brainshark Pricing
Brainshark ROI & Value For Money
3.2/5
Brainshark has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Brainshark's overall ROI score rated by its users and customers.
Brainshark Pricing Plans
Brainshark has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Brainshark?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Brainshark ROI
Brainshark's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Brainshark's ROI score.
Ranked Brainshark ROI the Highest
Brainshark ROI Score by Gender
Brainshark's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brainshark.
Male
3.7/5
Female
N/A
Brainshark ROI Score by Ethnicity
Brainshark's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brainshark.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Brainshark Customer Satisfaction (CSAT)
Brainshark Customer Satisfaction (CSAT) Score
47 / 100
Brainshark has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
26%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
18%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brainshark Customer Satisfaction
Brainshark's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Brainshark Customer Satisfaction the Highest
Brainshark Customer Satisfaction Score by Gender
Brainshark's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brainshark.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Brainshark Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brainshark's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brainshark.
66 / 100
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
Brainshark Customer Service
3.4/5
Brainshark has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brainshark's overall Customer Service score rated by its users and customers.
About Brainshark's Customer Service
Address
130 Turner Street, Building 1, Suite 100, Waltham, MA
Website
http://www.brainshark.com
Quick Insights into Brainshark Customer Service
Brainshark's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Brainshark's Customer Service score.
Ranked Brainshark Customer Service the Highest
Brainshark Customer Service Score by Gender
Brainshark's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brainshark.
Male
3.9/5
Female
N/A
Brainshark Customer Service Score by Ethnicity
Brainshark's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brainshark.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Brainshark as an Employer
4.1/5
Brainshark has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brainshark scored a -16 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Brainshark would recommend the brand to a friend. ENPS measures how likely Brainshark employees would recommend working at Brainshark to a friend.
Net Promoter Score
-16
NPS Score
| 32% | Promoters |
|---|---|
| 20% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
