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NPS
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bigtincan
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About bigtincan's Brand
Bigtincan's AI-powered sales enablement automation platform helps sales and service teams increase win rates and customer satisfaction. Among its major competitors, bigtincan is ranked in 5th place for NPS while Seismic is 1st, and Highspot is 2nd.
Brand at a Glance
61%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
bigtincan Ranking
- #3 / 4 of its competitors
bigtincan NPS
bigtincan's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether bigtincan's customers would recommend using the product based on a scale of -100 to 100.
bigtincan Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
bigtincan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
May 2022 -40 | May 2022 | -40 |
Oct 2022 -17 | Oct 2022 | -17 |
Jan 2023 -37 | Jan 2023 | -37 |
May 2023 -33 | May 2023 | -33 |
Oct 2023 -20 | Oct 2023 | -20 |
Feb 2024 -9 | Feb 2024 | -9 |
Mar 2024 -1 | Mar 2024 | -1 |
Aug 2024 -8 | Aug 2024 | -8 |
Oct 2024 -1 | Oct 2024 | -1 |
May 2025 0 | May 2025 | 0 |
How Other Brands Compare
bigtincan is ranked third for NPS among its competitors. Seismic and Highspot come in first and second, with Mediafly coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bigtincan Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of bigtincan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
bigtincan Customer Loyalty vs. Competitors
Compared to its competitors, bigtincan's Customer Loyalty score is rated right above ClearSlide, and is preceded by Highspot.
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bigtincan Product Quality
3.1/5
bigtincan has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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bigtincan Product Information
bigtincan’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.bigtincan.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Mobile App
Productivity
bigtincan Product Quality vs. Competitors
Compared to its competitors, bigtincan's Product Quality score is rated right above SAVO, and is preceded by ClearSlide.
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bigtincan Pricing
bigtincan ROI & Value For Money
3.1/5
bigtincan has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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bigtincan Pricing vs. Competitors
Compared to its competitors, bigtincan's ROI score is rated right above ClearSlide, and is preceded by Showpad.
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bigtincan Customer Satisfaction (CSAT)
bigtincan Customer Satisfaction (CSAT) Score
55 / 100
bigtincan has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
18%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
bigtincan Customer Satisfaction vs. Competitors
Compared to its competitors, bigtincan's Customer Satisfaction score is rated right above ClearSlide, and is preceded by Highspot.
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bigtincan Customer Service
3.3/5
bigtincan has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About bigtincan's Customer Service
Address
404 Wyman St, Waltham, MA 02451
Website
http://www.bigtincan.com
Phone Number
6179817557
bigtincan's Social Links
bigtincan Customer Service vs. Competitors
Compared to its competitors, bigtincan's Customer Service score is rated right above Mediafly, and is preceded by ClearSlide.
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bigtincan as an Employer
3.2/5
bigtincan has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
bigtincan scored a 0 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of bigtincan would recommend the brand to a friend. ENPS measures how likely bigtincan employees would recommend working at bigtincan to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
