40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mitratech
Marketing or Exec? Claim Your Free Account
About Mitratech's Brand
Portfolio of Enterprise Legal and Risk Management solutions serving legal departments, compliance and risk functions, and their executive leadership Among its major competitors, Mitratech is ranked in 3rd place for NPS while UnitedLex is 1st, and Rsam is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Mitratech Ranking
- #1 / 4 of its competitors
Mitratech NPS
Mitratech's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Mitratech's customers would recommend using the product based on a scale of -100 to 100.
Mitratech Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Mitratech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Sep 2020 66 | Sep 2020 | 66 |
Mar 2023 70 | Mar 2023 | 70 |
May 2023 54 | May 2023 | 54 |
Jul 2023 58 | Jul 2023 | 58 |
Oct 2023 62 | Oct 2023 | 62 |
Nov 2023 53 | Nov 2023 | 53 |
Jan 2024 55 | Jan 2024 | 55 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 49 | Apr 2024 | 49 |
Oct 2024 42 | Oct 2024 | 42 |
Jul 2025 40 | Jul 2025 | 40 |
How Other Brands Compare
Mitratech is ranked first for NPS among its competitors. Wolters Kluwer and Thomson Reuters come in second and third, with LexisNexis Legal & Professional coming in at #4.
Mitratech |  Thomson Reuters |  Wolters Kluwer |  LexisNexis Legal & Professional | |
| Global Ranking | #- | #227 | #658 | #- |
| NPS | 40 | 7 | 22 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $40.72B | $18.93B | $48.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitratech NPS by Usage
Mitratech's NPS was rated 80 points by customers who have used Mitratech's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 80 | 5 to 10 Years | 80 |
Mitratech NPS vs. Competitors
Compared to its competitors, Mitratech's NPS is rated right above ADERANT, and is preceded by Rsam.
| COMPANY | NPS Score | |
|---|---|---|
 | UnitedLex | 66 |
 | Rsam | 41 |
| Mitratech | 40 |
 | ADERANT | 37 |
 | SAI Global | 34 |
 | Nintex | 33 |
| Wolters Kluwer | 22 |
 | NAVEX Global | 16 |
| Thomson Reuters | 7 |
| LexisNexis Legal & Professional | 3 |
 | SimpleLegal | N/A |
 | Onit | N/A |
 | Zapproved | N/A |
 | Elevate | -8 |
Mitratech Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Mitratech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitratech Customer Loyalty vs. Competitors
Compared to its competitors, Mitratech's Customer Loyalty score is rated right above UnitedLex, and is preceded by Thomson Reuters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wolters Kluwer | 84% |
| Nintex | 82% |
| Thomson Reuters | 80% |
| Mitratech | 77% |
| UnitedLex | 73% |
| LexisNexis Legal & Professional | 72% |
| NAVEX Global | 57% |
| SAI Global | 55% |
| ADERANT | 54% |
| Elevate | 51% |
| Rsam | N/A |
| SimpleLegal | N/A |
| Onit | N/A |
| Zapproved | N/A |
Unlock Mitratech Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mitratech Customer Loyalty vs. Competitors data and gain insights into your customers today.
Mitratech Product Quality
3.7/5
Mitratech has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitratech's overall Product Quality score rated by its users and customers.
Mitratech Product Information
Mitratech serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Mitratech supports Web devices and offers products for small and medium sized businesses.
Mitratech’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Mitratech's product the highest.
- Website
- http://www.mitratech.com
- Company Size
- 201-500 Employees
Industry
Tech
Government & Legal
SaaS
Languages Supported
English
Quick Insights into Mitratech Product Quality
Mitratech's Product Quality score was rated highest by customers who have used Mitratech's products/services for 2 to 5 Years, and rated lowest by customers who have used Mitratech's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Mitratech's Product Quality.
Ranked Mitratech Product Quality the Highest
Ranked Mitratech Product Quality the Lowest
Mitratech Product Quality Score by Usage
Mitratech's Product Quality score was rated the highest by customers who have used Mitratech's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mitratech Product Quality Score by Industry
Mitratech's Product Quality score was rated 4.3 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mitratech Product Quality vs. Competitors
Compared to its competitors, Mitratech's Product Quality score is rated right above Wolters Kluwer, and is preceded by Nintex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rsam | 4/5 |
| Nintex | 3.9/5 |
| Mitratech | 3.7/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Elevate | 3.6/5 |
| ADERANT | 3.4/5 |
| NAVEX Global | 3.3/5 |
| LexisNexis Legal & Professional | 3.3/5 |
| UnitedLex | 3.2/5 |
| SAI Global | 2.7/5 |
| SimpleLegal | N/A |
| Onit | N/A |
| Zapproved | N/A |
Unlock Mitratech Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mitratech Product Quality vs. Competitors data and gain insights into your customers today.
Mitratech Pricing
Mitratech ROI & Value For Money
3.4/5
Mitratech has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitratech's overall ROI score rated by its users and customers.
Mitratech Pricing Plans
Mitratech has a pricing structure that accommodates small and medium businesses.
Who Uses Mitratech?
Small Businesses
Medium Businesses
Mitratech Pricing vs. Competitors
Compared to its competitors, Mitratech's ROI score is rated right above Elevate, and is preceded by UnitedLex.
| COMPANY | Pricing Score | |
|---|---|---|
| Rsam | 4.1/5 |
| Nintex | 4.1/5 |
| ADERANT | 3.9/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.6/5 |
| UnitedLex | 3.5/5 |
| Mitratech | 3.4/5 |
| Elevate | 3.4/5 |
| LexisNexis Legal & Professional | 3.1/5 |
| NAVEX Global | 2.8/5 |
| SAI Global | 2.2/5 |
| SimpleLegal | N/A |
| Onit | N/A |
| Zapproved | N/A |
Unlock Mitratech ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mitratech ROI vs. Competitors data and gain insights into your customers today.
Mitratech Customer Satisfaction (CSAT)
Mitratech Customer Satisfaction (CSAT) Score
57 / 100
Mitratech has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitratech Customer Satisfaction vs. Competitors
Compared to its competitors, Mitratech's Customer Satisfaction score is rated right above ADERANT, and is preceded by Wolters Kluwer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAI Global | 100% |
| Elevate | 83% |
| Nintex | 78% |
| UnitedLex | 75% |
| LexisNexis Legal & Professional | 69% |
| Thomson Reuters | 68% |
| Wolters Kluwer | 64% |
| Mitratech | 57% |
| ADERANT | 34% |
| NAVEX Global | 31% |
| Rsam | 0% |
| SimpleLegal | 0% |
| Onit | 0% |
| Zapproved | 0% |
Unlock Mitratech Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mitratech Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Mitratech Customer Service
3.4/5
Mitratech has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitratech's overall Customer Service score rated by its users and customers.
About Mitratech's Customer Service
Address
5001 Plaza On The Lake, Austin, TX 78746
Website
http://www.mitratech.com
Phone Number
(512) 382-7322
Mitratech's Social Links
Mitratech Customer Service vs. Competitors
Compared to its competitors, Mitratech's Customer Service score is rated right above Elevate, and is preceded by UnitedLex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nintex | 4.1/5 |
| ADERANT | 3.8/5 |
| Rsam | 3.7/5 |
| Wolters Kluwer | 3.6/5 |
| Thomson Reuters | 3.5/5 |
| UnitedLex | 3.5/5 |
| Mitratech | 3.4/5 |
| Elevate | 3.4/5 |
| LexisNexis Legal & Professional | 3/5 |
| SAI Global | 2.7/5 |
| NAVEX Global | 2.7/5 |
| SimpleLegal | N/A |
| Onit | N/A |
| Zapproved | N/A |
Unlock Mitratech Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mitratech Customer Service vs. Competitors data and gain insights into your customers today.
Mitratech as an Employer
2.9/5
Mitratech has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mitratech scored a 40 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitratech would recommend the brand to a friend. ENPS measures how likely Mitratech employees would recommend working at Mitratech to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
