66
NPS
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UnitedLex
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About UnitedLex's Brand
UnitedLex is a provider of data solutions and technology powered legal services.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
UnitedLex CMO
UnitedLex NPS
UnitedLex's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether UnitedLex's customers would recommend using the product based on a scale of -100 to 100.
UnitedLex Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
UnitedLex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2025 67 | Jan 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UnitedLex Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of UnitedLex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UnitedLex Product Quality
3.2/5
UnitedLex has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock UnitedLex's overall Product Quality score rated by its users and customers.
UnitedLex Product Information
UnitedLex’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.unitedlex.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
UnitedLex Pricing
UnitedLex ROI & Value For Money
3.5/5
UnitedLex has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UnitedLex's overall ROI score rated by its users and customers.
UnitedLex Customer Satisfaction (CSAT)
UnitedLex Customer Satisfaction (CSAT) Score
75 / 100
UnitedLex has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UnitedLex Customer Service
3.5/5
UnitedLex has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UnitedLex's Customer Service
Address
6130 Sprint Parkway, Suite 300, Overland Park, KS
Website
http://www.unitedlex.com
Phone Number
913-685-8900
UnitedLex as an Employer
2.4/5
UnitedLex has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
UnitedLex scored a 66 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of UnitedLex would recommend the brand to a friend. ENPS measures how likely UnitedLex employees would recommend working at UnitedLex to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 3% | Promoters |
|---|---|
| 14% | Passive |
| 83% | Detractors |
