41
NPS
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Brand Page
Rsam
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About Rsam's Brand
Rsam is a leader in Enterprise GRC software helping organizations
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Rsam NPS
Rsam's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Rsam's customers would recommend using the product based on a scale of -100 to 100.
Rsam Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
Rsam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rsam NPS by Usage
Rsam's NPS was rated 21 points by customers who have used Rsam's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 21 | 2 to 5 Years | 21 |
Rsam Product Quality
4/5
Rsam has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Rsam Product Information
Rsam serves markets in the United States, Europe, Middle-East and Africa, Canada, and United Kingdom. Rsam offers products for small, medium, and large sized businesses.
Rsam’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.rsam.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
SaaS
Languages Supported
English
Product Type
Vendor Management Software
Governance, Risk & Compliance (GRC) Software
IT Asset Management Software
Rsam Pricing
Rsam ROI & Value For Money
4.1/5
Rsam has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Rsam Pricing Plans
Rsam has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Rsam?
Small Businesses
Medium Businesses
Large Enterprises
Rsam Customer Service
3.7/5
Rsam has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Rsam's Customer Service
Address
Suite 210, Secaucus, NJ
Website
http://www.rsam.com
Phone Number
(201) 867-1330
Rsam as an Employer
4.2/5
Rsam has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rsam scored a 41 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Rsam would recommend the brand to a friend. ENPS measures how likely Rsam employees would recommend working at Rsam to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
