37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ADERANT
Marketing or Exec? Claim Your Free Account
About ADERANT's Brand
Aderant provides legal software and practice management software solutions.
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
ADERANT NPS
ADERANT's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether ADERANT's customers would recommend using the product based on a scale of -100 to 100.
ADERANT Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
ADERANT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Aug 2021 52 | Aug 2021 | 52 |
Jan 2023 44 | Jan 2023 | 44 |
Jul 2023 47 | Jul 2023 | 47 |
Feb 2024 50 | Feb 2024 | 50 |
May 2024 42 | May 2024 | 42 |
Jun 2024 36 | Jun 2024 | 36 |
Nov 2024 34 | Nov 2024 | 34 |
Mar 2025 37 | Mar 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADERANT NPS by Usage
ADERANT's NPS was rated 25 points by customers who have used ADERANT's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
ADERANT Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of ADERANT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADERANT Product Quality
3.4/5
ADERANT has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ADERANT's overall Product Quality score rated by its users and customers.
ADERANT Product Information
ADERANT serves markets in the United States. ADERANT supports Web devices and offers products for medium sized businesses.
ADERANT’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated ADERANT's product the highest.
- Website
- http://www.aderant.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
Languages Supported
English
Product Type
Law Practice Management Software
Legal Billing Software
Legal Case Management Software
Trust Accounting Software
Legal Document Management Software
Quick Insights into ADERANT Product Quality
ADERANT's Product Quality score was rated highest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked ADERANT's Product Quality.
Ranked ADERANT Product Quality the Highest
ADERANT Product Quality Score by Usage
ADERANT's Product Quality score was rated 4.3 stars by customers who have used ADERANT's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ADERANT Product Quality Score by Industry
ADERANT's Product Quality score was rated 4.4 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ADERANT Pricing
ADERANT ROI & Value For Money
3.9/5
ADERANT has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ADERANT's overall ROI score rated by its users and customers.
ADERANT Pricing Plans
ADERANT has a pricing structure that accommodates medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Who Uses ADERANT?
Medium Businesses
Quick Insights into ADERANT ROI
ADERANT's ROI score was rated highest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked ADERANT's ROI score.
Ranked ADERANT ROI the Highest
ADERANT ROI Score by Industry
ADERANT's ROI score was rated 4.3 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ADERANT Customer Satisfaction (CSAT)
ADERANT Customer Satisfaction (CSAT) Score
34 / 100
ADERANT has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADERANT Customer Service
3.8/5
ADERANT has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ADERANT's overall Customer Service score rated by its users and customers.
About ADERANT's Customer Service
Address
3525 Piedmont Road, Building 6. Suite 620, Atlanta, GA
Website
http://www.aderant.com
Phone Number
310-553-3355
ADERANT as an Employer
3.7/5
ADERANT has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
ADERANT scored a 37 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of ADERANT would recommend the brand to a friend. ENPS measures how likely ADERANT employees would recommend working at ADERANT to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 15% | Promoters |
|---|---|
| 31% | Passive |
| 54% | Detractors |
