16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NAVEX Global
Marketing or Exec? Claim Your Free Account
About NAVEX Global's Brand
Ethics & Compliance Software and Services Provider
Brand at a Glance
57%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
NAVEX Global CMO
NAVEX Global NPS
NAVEX Global's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether NAVEX Global's customers would recommend using the product based on a scale of -100 to 100.
NAVEX Global Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
NAVEX Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 35 | Dec 2021 | 35 |
Apr 2022 31 | Apr 2022 | 31 |
Aug 2022 28 | Aug 2022 | 28 |
Sep 2022 26 | Sep 2022 | 26 |
Nov 2022 25 | Nov 2022 | 25 |
Jun 2023 27 | Jun 2023 | 27 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 26 | May 2024 | 26 |
Sep 2024 23 | Sep 2024 | 23 |
Jan 2025 19 | Jan 2025 | 19 |
Mar 2025 18 | Mar 2025 | 18 |
Dec 2025 16 | Dec 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NAVEX Global NPS by Ethnicity
NAVEX Global's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
NAVEX Global NPS by Usage
NAVEX Global's NPS was rated the highest by customers who have used NAVEX Global's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
NAVEX Global Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of NAVEX Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NAVEX Global Customer Loyalty Score by Ethnicity
NAVEX Global's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NAVEX Global.
70
out of 100
Caucasian
NAVEX Global Product Quality
3.3/5
NAVEX Global has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NAVEX Global's overall Product Quality score rated by its users and customers.
NAVEX Global Product Information
NAVEX Global serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. NAVEX Global supports Web devices and offers products for small, medium, and large sized businesses.
NAVEX Global’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NAVEX Global's product the highest. Reviewers from the Marketing, Advertising and Research industry rated NAVEX Global the lowest at 3.
- Website
- http://www.navexglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Government & Legal
Small Business Services
Languages Supported
English
Quick Insights into NAVEX Global Product Quality
NAVEX Global's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked NAVEX Global's Product Quality.
Ranked NAVEX Global Product Quality the Highest
Ranked NAVEX Global Product Quality the Lowest
NAVEX Global Product Quality Score by Ethnicity
NAVEX Global's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NAVEX Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
NAVEX Global Product Quality Score by Industry
NAVEX Global's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NAVEX Global Pricing
NAVEX Global ROI & Value For Money
2.8/5
NAVEX Global has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NAVEX Global's overall ROI score rated by its users and customers.
NAVEX Global Pricing Plans
NAVEX Global has a pricing structure that accommodates small, medium, and large businesses. Starting from $1200/month, NAVEX Global uses a subscription model. For the users that are not ready to commit yet, NAVEX Global also offers a free trial.
Who Uses NAVEX Global?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into NAVEX Global ROI
NAVEX Global's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NAVEX Global's ROI score.
Ranked NAVEX Global ROI the Highest
NAVEX Global ROI Score by Ethnicity
NAVEX Global's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NAVEX Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
NAVEX Global Customer Satisfaction (CSAT)
NAVEX Global Customer Satisfaction (CSAT) Score
31 / 100
NAVEX Global has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
0%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NAVEX Global Customer Satisfaction
NAVEX Global's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NAVEX Global's Customer Satisfaction.
Ranked NAVEX Global Customer Satisfaction the Highest
NAVEX Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NAVEX Global's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NAVEX Global.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
NAVEX Global Customer Service
2.7/5
NAVEX Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock NAVEX Global's overall Customer Service score rated by its users and customers.
About NAVEX Global's Customer Service
Address
6000 Meadows Road, Suite 200, Lake Oswego, OR
Website
http://www.navexglobal.com
Phone Number
(866) 297-0224
Quick Insights into NAVEX Global Customer Service
NAVEX Global's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NAVEX Global's Customer Service score.
Ranked NAVEX Global Customer Service the Highest
NAVEX Global Customer Service Score by Ethnicity
NAVEX Global's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NAVEX Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
NAVEX Global as an Employer
3.8/5
NAVEX Global has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
NAVEX Global scored a 16 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NAVEX Global would recommend the brand to a friend. ENPS measures how likely NAVEX Global employees would recommend working at NAVEX Global to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
