34
NPS
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Brand Page
SAI Global
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About SAI Global's Brand
Providing organizations around the world with Standards, compliance, training, certification and property services
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
SAI Global CMO
Paul Johns
Paul Johns serves as the Chief Marketing Officer of SAI Global. Paul started at SAI Global in October of 2017. Paul currently resides in the Greater New York City Area.
SAI Global NPS
SAI Global's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SAI Global's customers would recommend using the product based on a scale of -100 to 100.
SAI Global Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SAI Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAI Global Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SAI Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAI Global Product Quality
2.7/5
SAI Global has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SAI Global's overall Product Quality score rated by its users and customers.
SAI Global Product Information
SAI Global’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
FinTech
Productivity
SaaS
Travel
SAI Global Pricing
SAI Global ROI & Value For Money
2.2/5
SAI Global has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SAI Global's overall ROI score rated by its users and customers.
SAI Global Customer Satisfaction (CSAT)
SAI Global Customer Satisfaction (CSAT) Score
100 / 100
SAI Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAI Global Customer Service
2.7/5
SAI Global has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SAI Global's overall Customer Service score rated by its users and customers.
About SAI Global's Customer Service
Address
L37/680 George St, Sydney, FL
Website
http://www.saiglobal.com/compliance
Phone Number
61282066028
SAI Global as an Employer
3.2/5
SAI Global has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SAI Global scored a 34 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of SAI Global would recommend the brand to a friend. ENPS measures how likely SAI Global employees would recommend working at SAI Global to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
