33
NPS
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Nintex
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About Nintex's Brand
At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. Among its major competitors, Nintex is ranked in 3rd place for NPS while ServiceNow is 1st, and Appian is 2nd.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Nintex CMO
Dustin Grosse
Dustin Grosse serves as the Chief Marketing & Strategy Officer for Nintex. Dustin started at Nintex in August of 2018. Dustin is based in the Greater Seattle Area.
Nintex Ranking
- #2 / 4 of its competitors
Nintex NPS
Nintex's Net Promoter Score (NPS) is a 33 with 54% Promoters, 25% Passives, and 21% Detractors. Net Promoter Score tracks whether Nintex's customers would recommend using the product based on a scale of -100 to 100.
Nintex Overall NPS
| 54% | Promoters |
|---|---|
| 25% | Passives |
| 21% | Detractors |
Nintex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 20 | Feb 2022 | 20 |
Apr 2022 20 | Apr 2022 | 20 |
Nov 2022 23 | Nov 2022 | 23 |
Jan 2023 25 | Jan 2023 | 25 |
May 2023 26 | May 2023 | 26 |
Sep 2023 30 | Sep 2023 | 30 |
Jan 2024 32 | Jan 2024 | 32 |
Mar 2024 38 | Mar 2024 | 38 |
Apr 2024 35 | Apr 2024 | 35 |
Oct 2024 32 | Oct 2024 | 32 |
Apr 2025 32 | Apr 2025 | 32 |
Jan 2026 32 | Jan 2026 | 32 |
How Other Brands Compare
Nintex is ranked second for NPS among its competitors. ServiceNow and IBM come in first and third, with Pegasystems coming in at #4.
Nintex |  IBM |  ServiceNow |  Pegasystems | |
| Global Ranking | #- | #106 | #331 | #518 |
| NPS | 33 | 26 | 44 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $115.73B | $9.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nintex NPS by Gender
Male customers rated Nintex's NPS 27 points higher than Female customers.
Male
87
Nintex's NPS was rated 87 by Male customers on Comparably.
87%
Promoters
13%
Passives
0%
Detractors
Female
60
Nintex's NPS was rated 60 by Female customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Nintex NPS by Ethnicity
Nintex's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 60 | African American/Black | 60 |
Other 100 | Other | 100 |
Nintex NPS by Age
Nintex's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Nintex NPS by Usage
Nintex's NPS was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Nintex NPS vs. Competitors
Compared to its competitors, Nintex's NPS is rated right above IBM, and is preceded by Appian.
| COMPANY | NPS Score | |
|---|---|---|
| ServiceNow | 44 |
 | Appian | 41 |
| Nintex | 33 |
| IBM | 26 |
| Pegasystems | 20 |
 | AgilePoint | N/A |
Nintex Customer Reviews
Out of the 5 Nintex customer reviews 5 were positive and 0 were constructive. Nintex customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Nintex Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Nintex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nintex Customer Loyalty Score by Gender
Female customers rated Nintex's Customer Loyalty score 34% higher than Male customers.
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Male
66%
Yes
Female
100%
Yes
Nintex Customer Loyalty Score by Ethnicity
Nintex's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nintex.
64
out of 100
African American/Black
100
out of 100
Other
Nintex Customer Loyalty Score by Age
Nintex's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 78% | 41-45 | 78% |
Nintex Customer Loyalty Score by Usage
Nintex's Customer Loyalty score was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Nintex Customer Loyalty Score by Industry
Nintex's Customer Loyalty score was rated 78% by Tech industry customers.
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Nintex Customer Loyalty vs. Competitors
Compared to its competitors, Nintex's Customer Loyalty score is rated right above IBM, and is preceded by ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceNow | 86% |
| Nintex | 82% |
| IBM | 79% |
| Pegasystems | 79% |
| Appian | 75% |
| AgilePoint | N/A |
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Nintex Product Quality
3.9/5
Nintex has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Nintex Product Information
Nintex serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, Latin America, and Germany. Nintex supports Web devices and offers products for medium and large sized businesses.
Nintex’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nintex's product the highest. Reviewers from the Consulting industry rated Nintex the lowest at 3.
- Website
- http://www.nintex.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Japanese
Italian
Swedish
Danish
Finnish
Quick Insights into Nintex Product Quality
Nintex's Product Quality score was rated highest by customers who have used Nintex's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Nintex Product Quality the Highest
Ranked Nintex Product Quality the Lowest
Nintex Product Quality Score by Gender
Female customers rated Nintex's Product Quality score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
Nintex Product Quality Score by Ethnicity
Nintex's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Other 4.5 | Other | 4.5 |
Nintex Product Quality Score by Age
Nintex's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 3.9 | 41-45 | 3.9 |
Nintex Product Quality Score by Usage
Nintex's Product Quality score was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Nintex Product Quality Score by Industry
Nintex's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Nintex Product Quality vs. Competitors
Compared to its competitors, Nintex's Product Quality score is rated right above Pegasystems, and is preceded by Appian.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| Appian | 3.9/5 |
| Nintex | 3.9/5 |
| Pegasystems | 3.9/5 |
| IBM | 3.8/5 |
| AgilePoint | N/A |
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Nintex Pricing
Nintex ROI & Value For Money
4.1/5
Nintex has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Nintex Pricing Plans
Nintex has a pricing structure that accommodates medium and large businesses. Starting from $625/month, Nintex uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Nintex?
Medium Businesses
Large Enterprises
Quick Insights into Nintex ROI
Nintex's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Nintex's products/services for Less than 1 Year.
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Ranked Nintex ROI the Highest
Ranked Nintex ROI the Lowest
Nintex ROI Score by Gender
Male customers rated Nintex's ROI score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Nintex ROI Score by Ethnicity
Nintex's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Other 4.7 | Other | 4.7 |
Nintex ROI Score by Age
Nintex's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 4.7 | 41-45 | 4.7 |
Nintex ROI Score by Usage
Nintex's ROI score was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Nintex ROI Score by Industry
Nintex's ROI score was rated 4.1 stars by Tech industry customers.
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Nintex Pricing vs. Competitors
Compared to its competitors, Nintex's ROI score is rated right above IBM, and is preceded by ServiceNow.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Nintex | 4.1/5 |
| IBM | 3.8/5 |
| Pegasystems | 3.8/5 |
| Appian | 3.8/5 |
| AgilePoint | N/A |
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Nintex Customer Satisfaction (CSAT)
Nintex Customer Satisfaction (CSAT) Score
78 / 100
Nintex has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
50%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nintex Customer Satisfaction
Nintex's Customer Satisfaction score was rated highest by customers who have used Nintex's products/services for 2 to 5 Years, and rated lowest by customers who have used Nintex's products/services for Less than 1 Year.
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Ranked Nintex Customer Satisfaction the Highest
Ranked Nintex Customer Satisfaction the Lowest
Nintex Customer Satisfaction Score by Gender
Male customers rated Nintex's Customer Satisfaction score 11 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nintex Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Nintex's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Nintex's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Nintex Customer Satisfaction Score by Age
Nintex's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
Nintex Customer Satisfaction Score by Usage
Nintex's Customer Satisfaction score was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Nintex Customer Satisfaction Score by Industry
Nintex's Customer Satisfaction score was rated 84 points by Tech industry customers.
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}Nintex Customer Satisfaction vs. Competitors
Compared to its competitors, Nintex's Customer Satisfaction score is rated right above IBM, and is preceded by ServiceNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ServiceNow | 83% |
| Nintex | 78% |
| IBM | 76% |
| Pegasystems | 69% |
| Appian | 60% |
| AgilePoint | 0% |
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Nintex Customer Service
4.1/5
Nintex has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Nintex's Customer Service
Address
10800 NE 8th St, Suite 400, Bellevue, WA 98004
Website
http://www.nintex.com
Phone Number
4254406676
Nintex's Social Links
Quick Insights into Nintex Customer Service
Nintex's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Nintex's products/services for Less than 1 Year.
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Ranked Nintex Customer Service the Highest
Ranked Nintex Customer Service the Lowest
Nintex Customer Service Score by Gender
Male customers rated Nintex's Customer Service score 0.7 stars higher than Female customers.
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Male
4.5/5
Female
3.8/5
Nintex Customer Service Score by Ethnicity
Nintex's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Other 4.6 | Other | 4.6 |
Nintex Customer Service Score by Age
Nintex's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
41-45 4.7 | 41-45 | 4.7 |
Nintex Customer Service Score by Usage
Nintex's Customer Service score was rated the highest by customers who have used Nintex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Nintex Customer Service Score by Industry
Nintex's Customer Service score was rated 4.2 stars by Tech industry customers.
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Nintex Customer Service vs. Competitors
Compared to its competitors, Nintex's Customer Service score is rated right above Pegasystems, and is preceded by ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Nintex | 4.1/5 |
| Pegasystems | 4/5 |
| IBM | 3.9/5 |
| Appian | 3.8/5 |
| AgilePoint | N/A |
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Nintex as an Employer
4.5/5
Nintex has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nintex scored a 33 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Nintex would recommend the brand to a friend. ENPS measures how likely Nintex employees would recommend working at Nintex to a friend.
Net Promoter Score
33
NPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
