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NPS
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Springer Nature
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About Springer Nature's Brand
Springer Nature is a leading global research, educational and professional publisher, home to an array of respected and trusted brands Among its major competitors, Springer Nature is ranked in 2nd place for NPS while Elsevier is 1st, and Taylor & Francis Group is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Springer Nature Ranking
- #2 / 4 of its competitors
Springer Nature NPS
Springer Nature's Net Promoter Score (NPS) is a 0 with 34% Promoters, 32% Passives, and 34% Detractors. Net Promoter Score tracks whether Springer Nature's customers would recommend using the product based on a scale of -100 to 100.
Springer Nature Overall NPS
| 34% | Promoters |
|---|---|
| 32% | Passives |
| 34% | Detractors |
Springer Nature NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 11 | Mar 2023 | 11 |
Apr 2023 3 | Apr 2023 | 3 |
May 2023 12 | May 2023 | 12 |
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 12 | Sep 2023 | 12 |
Oct 2023 10 | Oct 2023 | 10 |
Dec 2023 4 | Dec 2023 | 4 |
Apr 2024 7 | Apr 2024 | 7 |
Jul 2024 4 | Jul 2024 | 4 |
Mar 2025 4 | Mar 2025 | 4 |
Jun 2025 1 | Jun 2025 | 1 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
Springer Nature is ranked second for NPS among its competitors. Elsevier and Taylor & Francis Group come in first and third, with Hindawi coming in at #4.
Springer Nature |  Elsevier |  Taylor & Francis Group |  Hindawi | |
| Global Ranking | #- | #653 | #- | #- |
| NPS | 0 | 26 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $47.90B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Springer Nature NPS by Gender
Male customers rated Springer Nature's NPS 56 points higher than Female customers.
Male
34
Springer Nature's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-22
Springer Nature's NPS was rated -22 by Female customers on Comparably.
22%
Promoters
34%
Passives
44%
Detractors
Springer Nature NPS by Ethnicity
Springer Nature's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 34 | Other | 34 |
Springer Nature NPS by Age
Springer Nature's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Springer Nature NPS by Usage
Springer Nature's NPS was rated the highest by customers who have used Springer Nature's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Springer Nature NPS vs. Competitors
Compared to its competitors, Springer Nature's NPS is rated right above Nature, and is preceded by Elsevier.
| COMPANY | NPS Score | |
|---|---|---|
| Elsevier | 26 |
| Springer Nature | 0 |
 | Nature | N/A |
 | Taylor & Francis | N/A |
| Taylor & Francis Group | -100 |
Springer Nature Customer Reviews
Out of the 4 Springer Nature customer reviews 3 were positive and 1 was constructive. Springer Nature customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Springer Nature Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Springer Nature users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Springer Nature Customer Loyalty Score by Gender
Male customers rated Springer Nature's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Springer Nature Customer Loyalty Score by Ethnicity
Springer Nature's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
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82
out of 100
Caucasian
55
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Springer Nature Customer Loyalty Score by Age
Springer Nature's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
Springer Nature Customer Loyalty Score by Usage
Springer Nature's Customer Loyalty score was rated the highest by customers who have used Springer Nature's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Springer Nature Customer Loyalty Score by Industry
Springer Nature's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Springer Nature Customer Loyalty vs. Competitors
Compared to its competitors, Springer Nature's Customer Loyalty score is rated right above Taylor & Francis Group, and is preceded by Elsevier.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Elsevier | 78% |
| Springer Nature | 78% |
| Taylor & Francis Group | 10% |
| Nature | N/A |
| Taylor & Francis | N/A |
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Springer Nature Product Quality
3.4/5
Springer Nature has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Springer Nature Product Information
Springer Nature’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Springer Nature's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Springer Nature the lowest at 2.4.
- Company Size
- 501-1,000 Employees
Industry
Media and Entertainment
Quick Insights into Springer Nature Product Quality
Springer Nature's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Springer Nature Product Quality the Highest
Ranked Springer Nature Product Quality the Lowest
Springer Nature Product Quality Score by Gender
Male customers rated Springer Nature's Product Quality score 1.5 stars higher than Female customers.
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Male
4.4/5
Female
2.9/5
Springer Nature Product Quality Score by Ethnicity
Springer Nature's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
Springer Nature Product Quality Score by Age
Springer Nature's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 5 | 36-40 | 5 |
Springer Nature Product Quality Score by Usage
Springer Nature's Product Quality score was rated the highest by customers who have used Springer Nature's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Springer Nature Product Quality Score by Industry
Springer Nature's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Springer Nature Product Quality vs. Competitors
Compared to its competitors, Springer Nature's Product Quality score is rated right above Taylor & Francis Group, and is preceded by Elsevier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| Springer Nature | 3.4/5 |
| Taylor & Francis Group | 2.5/5 |
| Nature | N/A |
| Taylor & Francis | N/A |
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Springer Nature Pricing
Springer Nature ROI & Value For Money
3.5/5
Springer Nature has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Springer Nature Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Springer Nature.
Quick Insights into Springer Nature ROI
Springer Nature's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Springer Nature ROI the Highest
Ranked Springer Nature ROI the Lowest
Springer Nature ROI Score by Gender
Male customers rated Springer Nature's ROI score 1.6 stars higher than Female customers.
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Male
4.5/5
Female
2.9/5
Springer Nature ROI Score by Ethnicity
Springer Nature's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.8 | Other | 4.8 |
Springer Nature ROI Score by Age
Springer Nature's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 5 | 36-40 | 5 |
Springer Nature ROI Score by Usage
Springer Nature's ROI score was rated the highest by customers who have used Springer Nature's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Springer Nature ROI Score by Industry
Springer Nature's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Springer Nature Pricing vs. Competitors
Compared to its competitors, Springer Nature's ROI score is rated right above Taylor & Francis Group, and is preceded by Elsevier.
| COMPANY | Pricing Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| Springer Nature | 3.5/5 |
| Taylor & Francis Group | 3/5 |
| Nature | N/A |
| Taylor & Francis | N/A |
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Springer Nature Customer Satisfaction (CSAT)
Springer Nature Customer Satisfaction (CSAT) Score
81 / 100
Springer Nature has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
28%
Satisfied
53%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Springer Nature Customer Satisfaction
Springer Nature's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Springer Nature's products/services for 2 to 5 Years.
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Ranked Springer Nature Customer Satisfaction the Highest
Ranked Springer Nature Customer Satisfaction the Lowest
Springer Nature Customer Satisfaction Score by Gender
Springer Nature's Customer Satisfaction score was rated 89 by both Female and Male customers on Comparably.
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89 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
89 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 78% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Springer Nature Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Springer Nature's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Springer Nature's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Springer Nature's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Springer Nature's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Springer Nature Customer Satisfaction Score by Age
Springer Nature's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 83% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% |
Springer Nature Customer Satisfaction Score by Usage
Springer Nature's Customer Satisfaction score was rated the highest by customers who have used Springer Nature's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Springer Nature Customer Satisfaction Score by Industry
Springer Nature's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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{
"title": "Springer Nature Customer Satisfaction Score by Industry",
"text": "Springer Nature's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Springer Nature's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Springer Nature's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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}Springer Nature Customer Satisfaction vs. Competitors
Compared to its competitors, Springer Nature's Customer Satisfaction score is rated right above Elsevier.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Springer Nature | 81% |
| Elsevier | 65% |
| Taylor & Francis Group | 0% |
| Nature | 0% |
| Taylor & Francis | 0% |
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Springer Nature Customer Service
3.6/5
Springer Nature has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Springer Nature's Customer Service
Address
3 Heidelberger Platz, 14197 Germany
Website
http://www.springernature.com/in/
Quick Insights into Springer Nature Customer Service
Springer Nature's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Springer Nature's products/services for 2 to 5 Years.
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Ranked Springer Nature Customer Service the Highest
Ranked Springer Nature Customer Service the Lowest
Springer Nature Customer Service Score by Gender
Male customers rated Springer Nature's Customer Service score 1.6 stars higher than Female customers.
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Male
4.5/5
Female
2.9/5
Springer Nature Customer Service Score by Ethnicity
Springer Nature's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Springer Nature.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.8 | Other | 4.8 |
Springer Nature Customer Service Score by Age
Springer Nature's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 5 | 36-40 | 5 |
Springer Nature Customer Service Score by Usage
Springer Nature's Customer Service score was rated the highest by customers who have used Springer Nature's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Springer Nature Customer Service Score by Industry
Springer Nature's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Springer Nature Customer Service vs. Competitors
Compared to its competitors, Springer Nature's Customer Service score is rated right above Taylor & Francis Group, and is preceded by Elsevier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| Springer Nature | 3.6/5 |
| Taylor & Francis Group | 3/5 |
| Nature | N/A |
| Taylor & Francis | N/A |
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Springer Nature as an Employer
4.3/5
Springer Nature has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of Springer Nature
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Springer Nature scored a 0 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Springer Nature would recommend the brand to a friend. ENPS measures how likely Springer Nature employees would recommend working at Springer Nature to a friend.
Net Promoter Score
0
NPS Score
| 34% | Promoters |
|---|---|
| 32% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
