-100
NPS
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Taylor & Francis Group
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About Taylor & Francis Group's Brand
Taylor & Francis Group is an international company that publishes books and academic journals.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Taylor & Francis Group NPS
Taylor & Francis Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Taylor & Francis Group's customers would recommend using the product based on a scale of -100 to 100.
Taylor & Francis Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Taylor & Francis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taylor & Francis Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Taylor & Francis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taylor & Francis Group Product Quality
2.5/5
Taylor & Francis Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Taylor & Francis Group Product Information
Taylor & Francis Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Industry
Tech
Content
Media
Sports & Entertainment
Taylor & Francis Group Pricing
Taylor & Francis Group ROI & Value For Money
3/5
Taylor & Francis Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Taylor & Francis Group's overall ROI score rated by its users and customers.
Taylor & Francis Group Customer Service
3/5
Taylor & Francis Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Taylor & Francis Group's Customer Service
Address
2&4 Park Square Milton Park,
Website
http://www.taylorandfrancis.com/
Consumer vs. Employees
Taylor & Francis Group scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Taylor & Francis Group would recommend the brand to a friend. ENPS measures how likely Taylor & Francis Group employees would recommend working at Taylor & Francis Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
