34
NPS
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Brand Page
Guru (getguru.com)
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About Guru (getguru.com) Brand
The new way to share knowledge with your team
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Guru (getguru.com) NPS
Guru (getguru.com)'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Guru (getguru.com)'s customers would recommend using the product based on a scale of -100 to 100.
Guru (getguru.com) Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Guru (getguru.com) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Sep 2024 20 | Sep 2024 | 20 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guru (getguru.com) Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Guru (getguru.com) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Guru (getguru.com) Product Quality
3.5/5
Guru (getguru.com) has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Guru (getguru.com) overall Product Quality score rated by its users and customers.
Guru (getguru.com) Product Information
Guru (getguru.com)’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.getguru.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Guru (getguru.com) Pricing
Guru (getguru.com) ROI & Value For Money
3.5/5
Guru (getguru.com) has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Guru (getguru.com) Customer Satisfaction (CSAT)
Guru (getguru.com) Customer Satisfaction (CSAT) Score
100 / 100
Guru (getguru.com) has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guru (getguru.com) Customer Service
3.8/5
Guru (getguru.com) has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Guru (getguru.com)'s Customer Service
Address
Philadelphia, PA
Website
http://www.getguru.com
Guru (getguru.com) as an Employer
3.2/5
Guru (getguru.com) has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Guru (getguru.com) scored a 34 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Guru (getguru.com) would recommend the brand to a friend. ENPS measures how likely Guru (getguru.com) employees would recommend working at Guru (getguru.com) to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
