38
NPS
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SABIC
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About SABIC's Brand
Diversified Manufacturing Company Among its major competitors, SABIC is ranked in 1st place for NPS while Saudi Aramco is 2nd, and BASF is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
SABIC Ranking
- #1 / 4 of its competitors
SABIC NPS
SABIC's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether SABIC's customers would recommend using the product based on a scale of -100 to 100.
SABIC Overall NPS
| 61% | Promoters |
|---|---|
| 16% | Passives |
| 23% | Detractors |
SABIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 38 | May 2024 | 38 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 37 | Jul 2024 | 37 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 38 | Oct 2024 | 38 |
Nov 2024 38 | Nov 2024 | 38 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 37 | Feb 2025 | 37 |
Mar 2025 37 | Mar 2025 | 37 |
May 2025 37 | May 2025 | 37 |
Jul 2025 39 | Jul 2025 | 39 |
How Other Brands Compare
SABIC is ranked first for NPS among its competitors. Saudi Aramco and BASF come in second and third, with Dow Chemical Company coming in at #4.
SABIC |  Dow Chemical Company |  BASF |  Saudi Aramco | |
| Global Ranking | #- | #196 | #535 | #712 |
| NPS | 38 | 27 | 31 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $76.09B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SABIC NPS by Gender
Male customers rated SABIC's NPS 8 points higher than Female customers.
Male
63
SABIC's NPS was rated 63 by Male customers on Comparably.
71%
Promoters
21%
Passives
8%
Detractors
Female
55
SABIC's NPS was rated 55 by Female customers on Comparably.
64%
Promoters
27%
Passives
9%
Detractors
SABIC NPS by Ethnicity
SABIC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 72 | Caucasian | 72 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 44 | Other | 44 |
SABIC NPS by Age
SABIC's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
SABIC NPS by Usage
SABIC's NPS was rated the highest by customers who have used SABIC's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years 83 | Over 10 Years | 83 |
SABIC NPS vs. Competitors
Compared to its competitors, SABIC's NPS is rated right above Saudi Aramco.
| COMPANY | NPS Score | |
|---|---|---|
| SABIC | 38 |
| Saudi Aramco | 32 |
| BASF | 31 |
| Dow Chemical Company | 27 |
 | Yara | 21 |
 | Saudi Arabian Mining | N/A |
SABIC Customer Reviews
Out of the 8 SABIC customer reviews 8 were positive and 0 were constructive. SABIC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SABIC Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of SABIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SABIC Customer Loyalty Score by Gender
Female customers rated SABIC's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
SABIC Customer Loyalty Score by Ethnicity
SABIC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SABIC.
100
out of 100
Caucasian
78
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
90
out of 100
Other
SABIC Customer Loyalty Score by Age
SABIC's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 82% | 26-30 | 82% |
36-40 100% | 36-40 | 100% |
41-45 87% | 41-45 | 87% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
SABIC Customer Loyalty Score by Usage
SABIC's Customer Loyalty score was rated the highest by customers who have used SABIC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SABIC Customer Loyalty Score by Industry
SABIC's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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SABIC Customer Loyalty vs. Competitors
Compared to its competitors, SABIC's Customer Loyalty score is rated right above Dow Chemical Company , and is preceded by BASF.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saudi Aramco | 84% |
| BASF | 83% |
| SABIC | 82% |
| Dow Chemical Company | 79% |
| Yara | 77% |
| Saudi Arabian Mining | N/A |
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SABIC Product Quality
4.1/5
SABIC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SABIC Product Information
SABIC’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SABIC's product the highest. Reviewers from the Tech industry rated SABIC the lowest at 4.1.
- Website
- http://www.sabic.com
- Company Size
- 10,000+ Employees
Industry
Tech
Plastics
Enterprise
Hardware and Devices
SaaS
Quick Insights into SABIC Product Quality
SABIC's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 36-40.
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Ranked SABIC Product Quality the Highest
Ranked SABIC Product Quality the Lowest
SABIC Product Quality Score by Gender
Female customers rated SABIC's Product Quality score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
SABIC Product Quality Score by Ethnicity
SABIC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.4 | Other | 4.4 |
SABIC Product Quality Score by Age
SABIC's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.2 | 51-55 | 4.2 |
56-60 4.7 | 56-60 | 4.7 |
SABIC Product Quality Score by Usage
SABIC's Product Quality score was rated the highest by customers who have used SABIC's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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SABIC Product Quality Score by Industry
SABIC's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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SABIC Product Quality vs. Competitors
Compared to its competitors, SABIC's Product Quality score is rated right above Saudi Aramco, and is preceded by BASF.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| SABIC | 4.1/5 |
| Saudi Aramco | 4.1/5 |
| Dow Chemical Company | 4.1/5 |
| Yara | 4.1/5 |
| Saudi Arabian Mining | N/A |
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SABIC Pricing
SABIC ROI & Value For Money
4.1/5
SABIC has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SABIC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from SABIC.
Quick Insights into SABIC ROI
SABIC's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked SABIC ROI the Highest
Ranked SABIC ROI the Lowest
SABIC ROI Score by Gender
Male customers rated SABIC's ROI score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
SABIC ROI Score by Ethnicity
SABIC's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.6 | Other | 3.6 |
SABIC ROI Score by Age
SABIC's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.7 | 26-30 | 4.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4 | 41-45 | 4 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3.2 | 51-55 | 3.2 |
56-60 4.7 | 56-60 | 4.7 |
SABIC ROI Score by Usage
SABIC's ROI score was rated the highest by customers who have used SABIC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SABIC ROI Score by Industry
SABIC's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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SABIC Pricing vs. Competitors
Compared to its competitors, SABIC's ROI score is rated right above BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| SABIC | 4.1/5 |
| BASF | 4.1/5 |
| Saudi Aramco | 4/5 |
| Yara | 3.9/5 |
| Dow Chemical Company | 3.9/5 |
| Saudi Arabian Mining | N/A |
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SABIC Customer Satisfaction (CSAT)
SABIC Customer Satisfaction (CSAT) Score
76 / 100
SABIC has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
50%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SABIC Customer Satisfaction
SABIC's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked SABIC Customer Satisfaction the Highest
Ranked SABIC Customer Satisfaction the Lowest
SABIC Customer Satisfaction Score by Gender
Female customers rated SABIC's Customer Satisfaction score 13 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
88 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
SABIC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SABIC's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
SABIC's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SABIC's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
SABIC's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.
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89 / 100
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
SABIC Customer Satisfaction Score by Age
SABIC's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 100% |
SABIC Customer Satisfaction Score by Usage
SABIC's Customer Satisfaction score was rated the highest by customers who have used SABIC's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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SABIC Customer Satisfaction Score by Industry
SABIC's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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{
"title": "SABIC Customer Satisfaction Score by Industry",
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"bars": [
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"scoreClassName": "",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
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}SABIC Customer Satisfaction vs. Competitors
Compared to its competitors, SABIC's Customer Satisfaction score is rated right above Dow Chemical Company , and is preceded by Yara.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BASF | 83% |
| Saudi Aramco | 82% |
| Yara | 80% |
| SABIC | 76% |
| Dow Chemical Company | 76% |
| Saudi Arabian Mining | 0% |
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SABIC Customer Service
4.2/5
SABIC has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About SABIC's Customer Service
Website
http://www.sabic.com
Quick Insights into SABIC Customer Service
SABIC's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked SABIC Customer Service the Highest
Ranked SABIC Customer Service the Lowest
SABIC Customer Service Score by Gender
Female customers rated SABIC's Customer Service score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
SABIC Customer Service Score by Ethnicity
SABIC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.9 | Other | 3.9 |
SABIC Customer Service Score by Age
SABIC's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.2 | 26-30 | 4.2 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4 | 41-45 | 4 |
46-50 4.5 | 46-50 | 4.5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 4.7 | 56-60 | 4.7 |
SABIC Customer Service Score by Usage
SABIC's Customer Service score was rated the highest by customers who have used SABIC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SABIC Customer Service Score by Industry
SABIC's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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SABIC Customer Service vs. Competitors
Compared to its competitors, SABIC's Customer Service score is rated right above BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| SABIC | 4.2/5 |
| BASF | 4.1/5 |
| Saudi Aramco | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| Yara | 3.9/5 |
| Saudi Arabian Mining | N/A |
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SABIC as an Employer
3.2/5
SABIC has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
SABIC scored a 38 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of SABIC would recommend the brand to a friend. ENPS measures how likely SABIC employees would recommend working at SABIC to a friend.
Net Promoter Score
38
NPS Score
| 61% | Promoters |
|---|---|
| 16% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
