21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Yara
Marketing or Exec? Claim Your Free Account
About Yara's Brand
Yara delivers solutions for sustainable agriculture and the environment.
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Yara NPS
Yara's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Yara's customers would recommend using the product based on a scale of -100 to 100.
Yara Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Yara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 57 | Nov 2022 | 57 |
Dec 2022 63 | Dec 2022 | 63 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 38 | Apr 2023 | 38 |
May 2023 34 | May 2023 | 34 |
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 44 | Sep 2023 | 44 |
Nov 2023 30 | Nov 2023 | 30 |
Mar 2024 32 | Mar 2024 | 32 |
Jun 2024 28 | Jun 2024 | 28 |
Sep 2024 21 | Sep 2024 | 21 |
Feb 2025 21 | Feb 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yara NPS by Gender
Yara's NPS was rated 25 by Male customers on Comparably.
Male
25
Yara's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Yara's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yara NPS by Ethnicity
Yara's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 34 | Other | 34 |
Yara NPS by Age
Yara's NPS was rated 67 points by customers ages 36-40 on Comparably.
Yara Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Yara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yara Customer Loyalty Score by Gender
Yara's Customer Loyalty score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Yara.
Male
66%
Yes
Female
N/A
Yes
Yara Customer Loyalty Score by Ethnicity
Yara's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Yara.
70
out of 100
Caucasian
70
out of 100
Other
Yara Customer Loyalty Score by Age
Yara's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Yara.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Yara Customer Loyalty Score by Industry
Yara's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Yara Product Quality
4.1/5
Yara has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Yara's overall Product Quality score rated by its users and customers.
Yara Product Information
Yara’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Yara's product the highest.
- Website
- http://yara.com
- Company Size
- 10,000+ Employees
Industry
Tech
Mining and Metals
Quick Insights into Yara Product Quality
Yara's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Yara's Product Quality.
Ranked Yara Product Quality the Highest
Ranked Yara Product Quality the Lowest
Yara Product Quality Score by Gender
Yara's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yara.
Male
4.5/5
Female
N/A
Yara Product Quality Score by Ethnicity
Yara's Product Quality score was rated 4.6 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Yara.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 4.6 | Other | 4.6 |
Yara Product Quality Score by Age
Yara's Product Quality score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Yara.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
Yara Product Quality Score by Industry
Yara's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Yara Pricing
Yara ROI & Value For Money
3.9/5
Yara has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Yara's overall ROI score rated by its users and customers.
Yara Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Yara ROI
Yara's ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Yara's ROI score.
Ranked Yara ROI the Highest
Ranked Yara ROI the Lowest
Yara ROI Score by Gender
Yara's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Yara.
Male
3.5/5
Female
N/A
Yara ROI Score by Ethnicity
Yara's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Yara.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 2.6 | Other | 2.6 |
Yara ROI Score by Age
Yara's ROI score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Yara.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
Yara ROI Score by Industry
Yara's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Yara Customer Satisfaction (CSAT)
Yara Customer Satisfaction (CSAT) Score
80 / 100
Yara has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yara Customer Satisfaction
Yara's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Yara's Customer Satisfaction.
Ranked Yara Customer Satisfaction the Highest
Ranked Yara Customer Satisfaction the Lowest
Yara Customer Satisfaction Score by Gender
Yara's Customer Satisfaction score was rated 88 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yara.
88 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Yara Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yara's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yara.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Yara's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yara.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Yara Customer Satisfaction Score by Age
Yara's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Yara.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Yara Customer Satisfaction Score by Industry
Yara's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Yara Customer Satisfaction Score by Industry",
"text": "Yara's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Yara's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Yara Customer Service
3.9/5
Yara has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Yara's overall Customer Service score rated by its users and customers.
About Yara's Customer Service
Address
Drammensveien 131 Oslo, N-0277, Oslo, MN Norway
Website
http://yara.com
Phone Number
+47 24 15 70 00
Quick Insights into Yara Customer Service
Yara's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Yara's Customer Service score.
Ranked Yara Customer Service the Highest
Ranked Yara Customer Service the Lowest
Yara Customer Service Score by Gender
Yara's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yara.
Male
3.5/5
Female
N/A
Yara Customer Service Score by Ethnicity
Yara's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Yara.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 2.6 | Other | 2.6 |
Yara Customer Service Score by Age
Yara's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Yara.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Yara Customer Service Score by Industry
Yara's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Yara as an Employer
4.5/5
Yara has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Yara scored a 21 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Yara would recommend the brand to a friend. ENPS measures how likely Yara employees would recommend working at Yara to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 59% | Promoters |
|---|---|
| 31% | Passive |
| 10% | Detractors |
