-24
NPS
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NETGEAR
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About NETGEAR's Brand
Netgear Inc. designs, develops and markets networking products for home users and small businesses worldwide. Products let users share Net Among its major competitors, NETGEAR is ranked in 8th place for NPS while Barracuda Networks is 1st, and Huawei is 2nd. Overall, NETGEAR has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.32B
Brand at a Glance
65%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
NETGEAR Ranking
- #4 / 4 of its competitors
NETGEAR NPS
NETGEAR's Net Promoter Score (NPS) is a -24 with 34% Promoters, 8% Passives, and 58% Detractors. Net Promoter Score tracks whether NETGEAR's customers would recommend using the product based on a scale of -100 to 100.
NETGEAR Overall NPS
| 34% | Promoters |
|---|---|
| 8% | Passives |
| 58% | Detractors |
NETGEAR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -34 | Nov 2023 | -34 |
Dec 2023 -36 | Dec 2023 | -36 |
Feb 2024 -36 | Feb 2024 | -36 |
Mar 2024 -35 | Mar 2024 | -35 |
Apr 2024 -35 | Apr 2024 | -35 |
May 2024 -31 | May 2024 | -31 |
Jun 2024 -29 | Jun 2024 | -29 |
Oct 2024 -27 | Oct 2024 | -27 |
Dec 2024 -26 | Dec 2024 | -26 |
Jan 2025 -24 | Jan 2025 | -24 |
Apr 2025 -22 | Apr 2025 | -22 |
Dec 2025 -24 | Dec 2025 | -24 |
How Other Brands Compare
NETGEAR is ranked #4 for NPS among its competitors. NetApp and ASUS come in first and second, with Seagate Technology coming in at third. Among those competitors, it is the third most valued company behind Seagate Technology.
NETGEAR |  NetApp |  Seagate Technology |  ASUS | |
| Global Ranking | #- | #268 | #475 | #597 |
| NPS | -24 | 36 | -1 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.32B | $15.94B | $17.31B | $322.31M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NETGEAR NPS by Gender
Male customers rated NETGEAR's NPS 4 points higher than Female customers.
Male
-52
NETGEAR's NPS was rated -52 by Male customers on Comparably.
22%
Promoters
4%
Passives
74%
Detractors
Female
-56
NETGEAR's NPS was rated -56 by Female customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
NETGEAR NPS by Ethnicity
NETGEAR's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Other -50 | Other | -50 |
NETGEAR NPS by Age
NETGEAR's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
NETGEAR NPS by Usage
NETGEAR's NPS was rated the highest by customers who have used NETGEAR's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -26 | Over 10 Years | -26 |
NETGEAR NPS vs. Competitors
Compared to its competitors, NETGEAR's NPS is rated right above Buffalo, and is preceded by Synology.
| COMPANY | NPS Score | |
|---|---|---|
 | Barracuda Networks | 56 |
 | Huawei | 37 |
| NetApp | 36 |
 | Juniper Networks | 34 |
| ASUS | 14 |
| Seagate Technology | -1 |
 | Synology | -7 |
| NETGEAR | -24 |
 | Buffalo | -100 |
NETGEAR Customer Reviews
Out of the 11 NETGEAR customer reviews 2 were positive and 9 were constructive. NETGEAR customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NETGEAR Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of NETGEAR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NETGEAR Customer Loyalty Score by Gender
Male customers rated NETGEAR's Customer Loyalty score 9% higher than Female customers.
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Male
69%
Yes
Female
60%
Yes
NETGEAR Customer Loyalty Score by Ethnicity
NETGEAR's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NETGEAR.
64
out of 100
Caucasian
78
out of 100
Other
NETGEAR Customer Loyalty Score by Age
NETGEAR's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 40% | 41-45 | 40% |
46-50 40% | 46-50 | 40% |
51-55 55% | 51-55 | 55% |
61-65 82% | 61-65 | 82% |
66+ 46% | 66+ | 46% |
NETGEAR Customer Loyalty Score by Usage
NETGEAR's Customer Loyalty score was rated the highest by customers who have used NETGEAR's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NETGEAR Customer Loyalty Score by Industry
NETGEAR's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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NETGEAR Customer Loyalty vs. Competitors
Compared to its competitors, NETGEAR's Customer Loyalty score is rated right above Buffalo, and is preceded by Seagate Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Juniper Networks | 86% |
| NetApp | 83% |
| Huawei | 81% |
| ASUS | 80% |
| Synology | 80% |
| Barracuda Networks | 74% |
| Seagate Technology | 74% |
| NETGEAR | 65% |
| Buffalo | N/A |
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NETGEAR Product Quality
2.6/5
NETGEAR has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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NETGEAR Product Information
NETGEAR’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NETGEAR's product the highest.
- Website
- http://www.netgear.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Hardware and Devices
SaaS
Quick Insights into NETGEAR Product Quality
NETGEAR's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked NETGEAR Product Quality the Highest
Ranked NETGEAR Product Quality the Lowest
NETGEAR Product Quality Score by Gender
Female customers rated NETGEAR's Product Quality score 0.7 stars higher than Male customers.
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Male
1.9/5
Female
2.6/5
NETGEAR Product Quality Score by Ethnicity
NETGEAR's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
NETGEAR Product Quality Score by Age
NETGEAR's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
61-65 4.1 | 61-65 | 4.1 |
66+ 1.5 | 66+ | 1.5 |
NETGEAR Product Quality Score by Usage
NETGEAR's Product Quality score was rated the highest by customers who have used NETGEAR's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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NETGEAR Product Quality Score by Industry
NETGEAR's Product Quality score was rated 2 stars by both Architecture and Planning and Tech industry customers.
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NETGEAR Product Quality vs. Competitors
Compared to its competitors, NETGEAR's Product Quality score is rated right above Buffalo, and is preceded by Seagate Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| Huawei | 4.2/5 |
| Juniper Networks | 4.2/5 |
| NetApp | 4.1/5 |
| ASUS | 3.7/5 |
| Synology | 3.5/5 |
| Seagate Technology | 3.3/5 |
| NETGEAR | 2.6/5 |
| Buffalo | N/A |
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NETGEAR Pricing
NETGEAR ROI & Value For Money
2.5/5
NETGEAR has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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NETGEAR Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from NETGEAR.
Quick Insights into NETGEAR ROI
NETGEAR's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked NETGEAR ROI the Highest
Ranked NETGEAR ROI the Lowest
NETGEAR ROI Score by Gender
Female customers rated NETGEAR's ROI score 0.4 stars higher than Male customers.
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Male
2/5
Female
2.4/5
NETGEAR ROI Score by Ethnicity
NETGEAR's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.9 | Other | 1.9 |
NETGEAR ROI Score by Age
NETGEAR's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
61-65 3.8 | 61-65 | 3.8 |
66+ 1.5 | 66+ | 1.5 |
NETGEAR ROI Score by Usage
NETGEAR's ROI score was rated the highest by customers who have used NETGEAR's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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NETGEAR ROI Score by Industry
NETGEAR's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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NETGEAR Pricing vs. Competitors
Compared to its competitors, NETGEAR's ROI score is rated right above Buffalo, and is preceded by Seagate Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| Barracuda Networks | 4.2/5 |
| Huawei | 4/5 |
| NetApp | 4/5 |
| ASUS | 3.6/5 |
| Synology | 3.4/5 |
| Seagate Technology | 3.2/5 |
| NETGEAR | 2.5/5 |
| Buffalo | N/A |
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NETGEAR Customer Satisfaction (CSAT)
NETGEAR Customer Satisfaction (CSAT) Score
39 / 100
NETGEAR has an overall Customer Satisfaction score of 39 rated by its users and customers.
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Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NETGEAR Customer Satisfaction
NETGEAR's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 66+.
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Ranked NETGEAR Customer Satisfaction the Highest
Ranked NETGEAR Customer Satisfaction the Lowest
NETGEAR Customer Satisfaction Score by Gender
Male customers rated NETGEAR's Customer Satisfaction score 15 points higher than Female customers.
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35 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 55% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
NETGEAR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NETGEAR's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
64%
CSAT according to Other
NETGEAR's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
NETGEAR Customer Satisfaction Score by Age
NETGEAR's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
NETGEAR Customer Satisfaction Score by Usage
NETGEAR's Customer Satisfaction score was rated the highest by customers who have used NETGEAR's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NETGEAR Customer Satisfaction Score by Industry
NETGEAR's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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}NETGEAR Customer Satisfaction vs. Competitors
Compared to its competitors, NETGEAR's Customer Satisfaction score is rated right above Buffalo, and is preceded by Seagate Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Huawei | 85% |
| NetApp | 80% |
| Juniper Networks | 78% |
| Synology | 67% |
| ASUS | 64% |
| Seagate Technology | 55% |
| NETGEAR | 39% |
| Buffalo | 0% |
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NETGEAR Customer Service
2.3/5
NETGEAR has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About NETGEAR's Customer Service
Address
San Jose, CA
Website
http://www.netgear.com
Phone Number
(408) 907-8000
Quick Insights into NETGEAR Customer Service
NETGEAR's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked NETGEAR Customer Service the Highest
Ranked NETGEAR Customer Service the Lowest
NETGEAR Customer Service Score by Gender
Female customers rated NETGEAR's Customer Service score 0.6 stars higher than Male customers.
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Male
1.8/5
Female
2.4/5
NETGEAR Customer Service Score by Ethnicity
NETGEAR's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
NETGEAR Customer Service Score by Age
NETGEAR's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
61-65 3.6 | 61-65 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
NETGEAR Customer Service Score by Usage
NETGEAR's Customer Service score was rated the highest by customers who have used NETGEAR's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NETGEAR Customer Service Score by Industry
NETGEAR's Customer Service score was rated 2 stars by both Architecture and Planning and Tech industry customers.
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NETGEAR Customer Service vs. Competitors
Compared to its competitors, NETGEAR's Customer Service score is rated right above Buffalo, and is preceded by Seagate Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Juniper Networks | 4.2/5 |
| NetApp | 4.2/5 |
| Huawei | 4/5 |
| Barracuda Networks | 4/5 |
| ASUS | 3.4/5 |
| Synology | 3.4/5 |
| Seagate Technology | 3.2/5 |
| NETGEAR | 2.3/5 |
| Buffalo | N/A |
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NETGEAR as an Employer
2.5/5
NETGEAR has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
NETGEAR scored a -24 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of NETGEAR would recommend the brand to a friend. ENPS measures how likely NETGEAR employees would recommend working at NETGEAR to a friend.
Net Promoter Score
-24
NPS Score
| 34% | Promoters |
|---|---|
| 8% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
