-7
NPS
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Synology
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About Synology's Brand
Dedicated company to design Green, Reliable, and High Performance Network Attached Storage (NAS) Server for Prosumers, Small Businesses,
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Synology NPS
Synology's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Synology's customers would recommend using the product based on a scale of -100 to 100.
Synology Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Synology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Aug 2022 17 | Aug 2022 | 17 |
Sep 2022 29 | Sep 2022 | 29 |
Oct 2022 37 | Oct 2022 | 37 |
Dec 2022 22 | Dec 2022 | 22 |
Feb 2023 30 | Feb 2023 | 30 |
May 2023 18 | May 2023 | 18 |
Mar 2024 9 | Mar 2024 | 9 |
May 2024 0 | May 2024 | 0 |
Aug 2025 -8 | Aug 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synology NPS by Gender
Synology's NPS was rated -26 by Male customers on Comparably.
Male
-26
Synology's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
N/A
Synology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Synology NPS by Ethnicity
Synology's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Synology NPS by Usage
Synology's NPS was rated -100 points by customers who have used Synology's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Synology Customer Reviews
Out of the 2 Synology customer reviews 1 was positive and 1 was constructive. Synology customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Synology Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Synology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synology Customer Loyalty Score by Gender
Synology's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Synology Customer Loyalty Score by Ethnicity
Synology's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Synology.
64
out of 100
Caucasian
Synology Customer Loyalty Score by Usage
Synology's Customer Loyalty score was rated 70% by customers who have used Synology's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Synology Customer Loyalty Score by Industry
Synology's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Synology Product Quality
3.5/5
Synology has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Synology Product Information
Synology’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Synology's product the highest.
- Website
- http://www.synology.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Media
SaaS
Sports & Entertainment
Quick Insights into Synology Product Quality
Synology's Product Quality score was rated highest by Male customers.
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Ranked Synology Product Quality the Highest
Synology Product Quality Score by Gender
Synology's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Synology Product Quality Score by Ethnicity
Synology's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Synology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Synology Product Quality Score by Usage
Synology's Product Quality score was rated 2.8 stars by customers who have used Synology's products/services for 1 to 2 Years.
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Synology Product Quality Score by Industry
Synology's Product Quality score was rated 2.9 stars by Tech industry customers.
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Synology Pricing
Synology ROI & Value For Money
3.4/5
Synology has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Synology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Synology ROI
Synology's ROI score was rated highest by Male customers.
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Ranked Synology ROI the Highest
Synology ROI Score by Gender
Synology's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Synology.
Male
3/5
Female
N/A
Synology ROI Score by Ethnicity
Synology's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Synology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Synology ROI Score by Usage
Synology's ROI score was rated 2.3 stars by customers who have used Synology's products/services for 1 to 2 Years.
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Synology ROI Score by Industry
Synology's ROI score was rated 2.7 stars by Tech industry customers.
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Synology Customer Satisfaction (CSAT)
Synology Customer Satisfaction (CSAT) Score
67 / 100
Synology has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Synology Customer Satisfaction
Synology's Customer Satisfaction score was rated highest by Male customers.
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Ranked Synology Customer Satisfaction the Highest
Synology Customer Satisfaction Score by Gender
Synology's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Synology.
71 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Synology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Synology's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Synology.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Synology Customer Satisfaction Score by Usage
Synology's Customer Satisfaction score was rated 67 points by customers who have used Synology's products/services for 1 to 2 Years.
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Synology Customer Satisfaction Score by Industry
Synology's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"stars": 0,
"csatScore": 60,
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}Synology Customer Service
3.4/5
Synology has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Synology's overall Customer Service score rated by its users and customers.
About Synology's Customer Service
Address
6F-2, No. 106, Chang-An W. Rd., The Lakes, NV 103 Taiwan
Website
http://www.synology.com
Quick Insights into Synology Customer Service
Synology's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Synology's Customer Service score.
Ranked Synology Customer Service the Highest
Synology Customer Service Score by Gender
Synology's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Synology.
Male
3.2/5
Female
N/A
Synology Customer Service Score by Ethnicity
Synology's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Synology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Synology Customer Service Score by Usage
Synology's Customer Service score was rated 2.3 stars by customers who have used Synology's products/services for 1 to 2 Years.
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Synology Customer Service Score by Industry
Synology's Customer Service score was rated 3 stars by Tech industry customers.
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Consumer vs. Employees
Synology scored a -7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Synology would recommend the brand to a friend. ENPS measures how likely Synology employees would recommend working at Synology to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
