HTC Corp NPS & Customer Reviews

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HTC Corp

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HTC Corp

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About HTC Corp's Brand

HTC Corp is engaged in the design, development, and manufacture of smartphones and tablets in Taiwan. Among its major competitors, HTC Corp is ranked in 8th place for NPS while Motorola Solutions is 1st, and Apple is 2nd.

Brand at a Glance

81%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.7/5

Customer Service

HTC Corp Ranking

^#4 / 4 of its competitors

HTC Corp NPS

HTC Corp's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether HTC Corp's customers would recommend using the product based on a scale of -100 to 100.

HTC Corp Overall NPS

-20

NPS

40%	Promoters
0%	Passives
60%	Detractors

HTC Corp NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2020 100	Nov 2020	100
Dec 2020 0	Dec 2020	0
Dec 2021 -33	Dec 2021	-33
Aug 2022 0	Aug 2022	0
Oct 2022 -20	Oct 2022	-20
Feb 2023 -33	Feb 2023	-33
Mar 2023 -43	Mar 2023	-43
Apr 2023 -25	Apr 2023	-25
Jul 2023 -11	Jul 2023	-11
Mar 2025 -20	Mar 2025	-20

How Other Brands Compare

HTC Corp is ranked #4 for NPS among its competitors. Apple and Dell Technologies come in first and second, with Nokia coming in at third.

	HTC Corp	Apple	Dell Technologies	Nokia
Global Ranking	#-	#5	#121	#357
NPS	-20	48	17	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$2.11T	$58.48B	$22.70B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HTC Corp NPS by Gender

HTC Corp's NPS was rated 34 by Male customers on Comparably.

Male

HTC Corp's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

N/A

HTC Corp's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

HTC Corp NPS by Age

HTC Corp's NPS was rated 34 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

HTC Corp NPS vs. Competitors

Compared to its competitors, HTC Corp's NPS is rated right below Nokia.

COMPANY		NPS Score
	Motorola Solutions	50
	Apple	48
	Xiaomi Technology	43
	Huawei	37
	Samsung Electronics	30
	Dell Technologies	17
	Nokia	17
	HTC Corp	-20

HTC Corp Customer Reviews

Out of the 2 HTC Corp customer reviews 1 was positive and 1 was constructive. HTC Corp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

HTC Corp Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of HTC Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

HTC Corp Customer Loyalty Score by Gender

HTC Corp's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

HTC Corp Customer Loyalty Score by Age

HTC Corp's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

HTC Corp Customer Loyalty vs. Competitors

Compared to its competitors, HTC Corp's Customer Loyalty score is rated right above Dell Technologies, and is preceded by Samsung Electronics.

COMPANY		Customer Loyalty Score
	Apple	86%
	Xiaomi Technology	84%
	Motorola Solutions	82%
	Huawei	81%
	Samsung Electronics	81%
	HTC Corp	81%
	Dell Technologies	78%
	Nokia	77%

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HTC Corp Product Quality

3.5/5

HTC Corp has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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HTC Corp Product Information

HTC Corp’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.htc.com

Company Size: 5,001-10,000 Employees

Industry

Consumer Electronics

Quick Insights into HTC Corp Product Quality

HTC Corp's Product Quality score was rated highest by customers ages 18-25.

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Ranked HTC Corp Product Quality the Highest

18-25	4.3
Male	3.5

HTC Corp Product Quality Score by Gender

HTC Corp's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

HTC Corp Product Quality Score by Age

HTC Corp's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.3	18-25	4.3

HTC Corp Product Quality vs. Competitors

Compared to its competitors, HTC Corp's Product Quality score is rated right below Dell Technologies.

COMPANY		Product Quality Score
	Apple	4.3/5
	Huawei	4.2/5
	Xiaomi Technology	4.2/5
	Samsung Electronics	4/5
	Nokia	3.9/5
	Motorola Solutions	3.9/5
	Dell Technologies	3.5/5
	HTC Corp	3.5/5

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HTC Corp Pricing

HTC Corp ROI & Value For Money

3.6/5

HTC Corp has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Quick Insights into HTC Corp ROI

HTC Corp's ROI score was rated highest by customers ages 18-25.

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Ranked HTC Corp ROI the Highest

18-25	4.6
Male	4

HTC Corp ROI Score by Gender

HTC Corp's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

HTC Corp ROI Score by Age

HTC Corp's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.6	18-25	4.6

HTC Corp Pricing vs. Competitors

Compared to its competitors, HTC Corp's ROI score is rated right above Dell Technologies, and is preceded by Nokia.

COMPANY		Pricing Score
	Xiaomi Technology	4.2/5
	Huawei	4/5
	Apple	4/5
	Motorola Solutions	3.9/5
	Samsung Electronics	3.8/5
	Nokia	3.8/5
	HTC Corp	3.6/5
	Dell Technologies	3.5/5

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HTC Corp Customer Satisfaction (CSAT)

HTC Corp Customer Satisfaction (CSAT) Score

33 / 100

HTC Corp has an overall Customer Satisfaction score of 33 rated by its users and customers.

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Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HTC Corp Customer Satisfaction

HTC Corp's Customer Satisfaction score was rated highest by Male customers.

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Ranked HTC Corp Customer Satisfaction the Highest

Male	67%

HTC Corp Customer Satisfaction Score by Gender

HTC Corp's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

HTC Corp Customer Satisfaction vs. Competitors

Compared to its competitors, HTC Corp's Customer Satisfaction score is rated right below Dell Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	Xiaomi Technology	89%
	Apple	85%
	Huawei	85%
	Samsung Electronics	83%
	Nokia	78%
	Motorola Solutions	70%
	Dell Technologies	68%
	HTC Corp	33%

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HTC Corp Customer Service

3.7/5

HTC Corp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About HTC Corp's Customer Service

Address

23 Xinghua Rd., 33025 Taiwan

Website

http://www.htc.com

Phone Number

4256795318

Quick Insights into HTC Corp Customer Service

HTC Corp's Customer Service score was rated highest by customers ages 18-25.

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Ranked HTC Corp Customer Service the Highest

18-25	5
Male	3.8

HTC Corp Customer Service Score by Gender

HTC Corp's Customer Service score was rated 3.8 by Male customers on Comparably.

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Male

3.8/5

Female

N/A

HTC Corp Customer Service Score by Age

HTC Corp's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 5	18-25	5

HTC Corp Customer Service vs. Competitors

Compared to its competitors, HTC Corp's Customer Service score is rated right above Dell Technologies, and is preceded by Nokia.

COMPANY		Customer Service Score
	Apple	4.2/5
	Motorola Solutions	4.1/5
	Xiaomi Technology	4/5
	Huawei	4/5
	Samsung Electronics	3.8/5
	Nokia	3.8/5
	HTC Corp	3.7/5
	Dell Technologies	3.4/5

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HTC Corp as an Employer

3.5/5

HTC Corp has a 3.5/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of HTC Corp

Cher Wang

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HTC Corp scored a -20 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of HTC Corp would recommend the brand to a friend. ENPS measures how likely HTC Corp employees would recommend working at HTC Corp to a friend.

Net Promoter Score

-20

NPS Score

40%	Promoters
0%	Passive
60%	Detractors

Employee Net Promoter Score

-18

eNPS Score

27%	Promoters
28%	Passive
45%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail