80
NPS
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Hikvision Digital Technology
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About Hikvision Digital Technology's Brand
Hikvision is the world’s largest supplier of video surveillance products and solutions. Among its major competitors, Hikvision Digital Technology is ranked in 1st place for NPS while Dahua Technology is 2nd, and Genetec is 3rd.
Brand at a Glance
86%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Hikvision Digital Technology Ranking
- #1 / 4 of its competitors
Hikvision Digital Technology NPS
Hikvision Digital Technology's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Hikvision Digital Technology's customers would recommend using the product based on a scale of -100 to 100.
Hikvision Digital Technology Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Hikvision Digital Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 66 | May 2022 | 66 |
Jul 2022 50 | Jul 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Mar 2023 71 | Mar 2023 | 71 |
Jun 2023 75 | Jun 2023 | 75 |
Oct 2023 66 | Oct 2023 | 66 |
Nov 2023 75 | Nov 2023 | 75 |
Jan 2024 76 | Jan 2024 | 76 |
Jan 2025 80 | Jan 2025 | 80 |
How Other Brands Compare
Hikvision Digital Technology is ranked first for NPS among its competitors. Dahua Technology and Genetec come in second and third, with Avigilon coming in at #4.
Hikvision Digital Technology |  Genetec |  Dahua Technology |  Avigilon | |
| Global Ranking | #- | #703 | #- | #- |
| NPS | 80 | 37 | 60 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hikvision Digital Technology NPS by Gender
Hikvision Digital Technology's NPS was rated 100 by Male customers on Comparably.
Male
100
Hikvision Digital Technology's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Hikvision Digital Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hikvision Digital Technology NPS by Age
Hikvision Digital Technology's NPS was rated 100 points by customers ages 18-25 on Comparably.
Hikvision Digital Technology NPS by Usage
Hikvision Digital Technology's NPS was rated 100 points by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Hikvision Digital Technology NPS vs. Competitors
Compared to its competitors, Hikvision Digital Technology's NPS is rated right above Dahua Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Hikvision Digital Technology | 80 |
| Dahua Technology | 60 |
| Genetec | 37 |
 | VIVOTEK | N/A |
| Avigilon | -52 |
Hikvision Digital Technology Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Hikvision Digital Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hikvision Digital Technology Customer Loyalty Score by Gender
Hikvision Digital Technology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hikvision Digital Technology Customer Loyalty Score by Age
Hikvision Digital Technology's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Hikvision Digital Technology Customer Loyalty Score by Usage
Hikvision Digital Technology's Customer Loyalty score was rated 70% by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hikvision Digital Technology Customer Loyalty vs. Competitors
Compared to its competitors, Hikvision Digital Technology's Customer Loyalty score is rated right above Dahua Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hikvision Digital Technology | 86% |
| Dahua Technology | 85% |
| Genetec | 81% |
| Avigilon | 59% |
| VIVOTEK | N/A |
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Hikvision Digital Technology Product Quality
4.3/5
Hikvision Digital Technology has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Hikvision Digital Technology Product Information
Hikvision Digital Technology’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
Quick Insights into Hikvision Digital Technology Product Quality
Hikvision Digital Technology's Product Quality score was rated highest by customers ages 18-25.
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Ranked Hikvision Digital Technology Product Quality the Highest
Hikvision Digital Technology Product Quality Score by Gender
Hikvision Digital Technology's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Hikvision Digital Technology Product Quality Score by Age
Hikvision Digital Technology's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hikvision Digital Technology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Hikvision Digital Technology Product Quality Score by Usage
Hikvision Digital Technology's Product Quality score was rated 5 stars by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hikvision Digital Technology Product Quality vs. Competitors
Compared to its competitors, Hikvision Digital Technology's Product Quality score is rated right above Dahua Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hikvision Digital Technology | 4.3/5 |
| Dahua Technology | 4.1/5 |
| Genetec | 4/5 |
| Avigilon | 2.8/5 |
| VIVOTEK | N/A |
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Hikvision Digital Technology Pricing
Hikvision Digital Technology ROI & Value For Money
4.3/5
Hikvision Digital Technology has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Hikvision Digital Technology ROI
Hikvision Digital Technology's ROI score was rated highest by customers ages 18-25.
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Ranked Hikvision Digital Technology ROI the Highest
Hikvision Digital Technology ROI Score by Gender
Hikvision Digital Technology's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Hikvision Digital Technology ROI Score by Age
Hikvision Digital Technology's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hikvision Digital Technology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Hikvision Digital Technology ROI Score by Usage
Hikvision Digital Technology's ROI score was rated 4.3 stars by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
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Hikvision Digital Technology Pricing vs. Competitors
Compared to its competitors, Hikvision Digital Technology's ROI score is rated right above Genetec.
| COMPANY | Pricing Score | |
|---|---|---|
| Hikvision Digital Technology | 4.3/5 |
| Genetec | 4/5 |
| Dahua Technology | 3.9/5 |
| Avigilon | 2.3/5 |
| VIVOTEK | N/A |
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Hikvision Digital Technology Customer Satisfaction (CSAT)
Hikvision Digital Technology Customer Satisfaction (CSAT) Score
92 / 100
Hikvision Digital Technology has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
69%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hikvision Digital Technology Customer Satisfaction
Hikvision Digital Technology's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Hikvision Digital Technology Customer Satisfaction the Highest
Hikvision Digital Technology Customer Satisfaction Score by Gender
Hikvision Digital Technology's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hikvision Digital Technology.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hikvision Digital Technology Customer Satisfaction Score by Age
Hikvision Digital Technology's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Hikvision Digital Technology Customer Satisfaction Score by Usage
Hikvision Digital Technology's Customer Satisfaction score was rated 100 points by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hikvision Digital Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Hikvision Digital Technology's Customer Satisfaction score is rated right above Genetec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hikvision Digital Technology | 92% |
| Genetec | 81% |
| Dahua Technology | 75% |
| Avigilon | 41% |
| VIVOTEK | 0% |
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Hikvision Digital Technology Customer Service
4.4/5
Hikvision Digital Technology has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Hikvision Digital Technology's Customer Service
Address
No.555 Qianmo Road, Binjiang District, 310052 China
Website
http://overseas.hikvision.com/
Quick Insights into Hikvision Digital Technology Customer Service
Hikvision Digital Technology's Customer Service score was rated highest by customers ages 18-25.
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Ranked Hikvision Digital Technology Customer Service the Highest
Hikvision Digital Technology Customer Service Score by Gender
Hikvision Digital Technology's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Hikvision Digital Technology Customer Service Score by Age
Hikvision Digital Technology's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Hikvision Digital Technology Customer Service Score by Usage
Hikvision Digital Technology's Customer Service score was rated 4.6 stars by customers who have used Hikvision Digital Technology's products/services for 2 to 5 Years.
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Hikvision Digital Technology Customer Service vs. Competitors
Compared to its competitors, Hikvision Digital Technology's Customer Service score is rated right above Dahua Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hikvision Digital Technology | 4.4/5 |
| Dahua Technology | 4/5 |
| Genetec | 4/5 |
| Avigilon | 2.6/5 |
| VIVOTEK | N/A |
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Hikvision Digital Technology as an Employer
4.1/5
Hikvision Digital Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
CEO of Hikvision Digital Technology
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hikvision Digital Technology scored a 80 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Hikvision Digital Technology would recommend the brand to a friend. ENPS measures how likely Hikvision Digital Technology employees would recommend working at Hikvision Digital Technology to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
