60
NPS
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Dahua Technology
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About Dahua Technology's Brand
Dahua Technology is a world-leading video surveillance solution provider.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Dahua Technology NPS
Dahua Technology's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Dahua Technology's customers would recommend using the product based on a scale of -100 to 100.
Dahua Technology Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Dahua Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 50 | Jul 2024 | 50 |
Aug 2024 60 | Aug 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dahua Technology NPS by Gender
Dahua Technology's NPS was rated 34 by Male customers on Comparably.
Male
34
Dahua Technology's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Dahua Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dahua Technology Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Dahua Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dahua Technology Customer Loyalty Score by Gender
Dahua Technology's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Dahua Technology Product Quality
4.1/5
Dahua Technology has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dahua Technology Product Information
Dahua Technology’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Dahua Technology Product Quality
Dahua Technology's Product Quality score was rated highest by Male customers.
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Ranked Dahua Technology Product Quality the Highest
Dahua Technology Product Quality Score by Gender
Dahua Technology's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Dahua Technology Pricing
Dahua Technology ROI & Value For Money
3.9/5
Dahua Technology has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Dahua Technology ROI
Dahua Technology's ROI score was rated highest by Male customers.
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Ranked Dahua Technology ROI the Highest
Dahua Technology ROI Score by Gender
Dahua Technology's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Dahua Technology Customer Satisfaction (CSAT)
Dahua Technology Customer Satisfaction (CSAT) Score
75 / 100
Dahua Technology has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dahua Technology Customer Satisfaction
Dahua Technology's Customer Satisfaction score was rated highest by Male customers.
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Ranked Dahua Technology Customer Satisfaction the Highest
Dahua Technology Customer Satisfaction Score by Gender
Dahua Technology's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Dahua Technology Customer Service
4/5
Dahua Technology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Dahua Technology's Customer Service
Website
http://www.dahuasecurity.com/
Quick Insights into Dahua Technology Customer Service
Dahua Technology's Customer Service score was rated highest by Male customers.
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Ranked Dahua Technology Customer Service the Highest
Dahua Technology Customer Service Score by Gender
Dahua Technology's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dahua Technology.
Male
4.5/5
Female
N/A
Dahua Technology as an Employer
3.7/5
Dahua Technology has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dahua Technology scored a 60 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Dahua Technology would recommend the brand to a friend. ENPS measures how likely Dahua Technology employees would recommend working at Dahua Technology to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
