34
NPS
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Brand Page
MSA
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About MSA's Brand
MSA is a strategic marketing agency that builds platforms to empower talent to build personal brands and develop audience.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
MSA NPS
MSA's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MSA's customers would recommend using the product based on a scale of -100 to 100.
MSA Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MSA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MSA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSA Product Quality
5/5
MSA has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MSA's overall Product Quality score rated by its users and customers.
MSA Product Information
MSA’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.msasafety.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Hardware and Devices
MSA Pricing
MSA ROI & Value For Money
4.2/5
MSA has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MSA's overall ROI score rated by its users and customers.
MSA Customer Satisfaction (CSAT)
MSA Customer Satisfaction (CSAT) Score
100 / 100
MSA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSA Customer Service
5/5
MSA has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MSA's overall Customer Service score rated by its users and customers.
About MSA's Customer Service
Address
Cranberry Twp, PA United States of America
Website
www.msasafety.com
MSA as an Employer
3.8/5
MSA has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MSA scored a 34 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of MSA would recommend the brand to a friend. ENPS measures how likely MSA employees would recommend working at MSA to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 55% | Promoters |
|---|---|
| 45% | Passive |
| 0% | Detractors |
