37
NPS
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MSA - The Safety Company
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About MSA - The Safety Company's Brand
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
MSA - The Safety Company NPS
MSA - The Safety Company's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether MSA - The Safety Company's customers would recommend using the product based on a scale of -100 to 100.
MSA - The Safety Company Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
MSA - The Safety Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jul 2022 -50 | Jul 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 40 | Apr 2023 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Aug 2023 57 | Aug 2023 | 57 |
Oct 2023 63 | Oct 2023 | 63 |
Nov 2023 55 | Nov 2023 | 55 |
Jan 2024 40 | Jan 2024 | 40 |
Aug 2025 36 | Aug 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSA - The Safety Company Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of MSA - The Safety Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSA - The Safety Company Product Quality
3.8/5
MSA - The Safety Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MSA - The Safety Company Product Information
MSA - The Safety Company’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://us.msasafety.com
Industry
Tech
Public Safety
MSA - The Safety Company Pricing
MSA - The Safety Company ROI & Value For Money
3.5/5
MSA - The Safety Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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MSA - The Safety Company Customer Satisfaction (CSAT)
MSA - The Safety Company Customer Satisfaction (CSAT) Score
86 / 100
MSA - The Safety Company has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSA - The Safety Company Customer Service
3.5/5
MSA - The Safety Company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MSA - The Safety Company's Customer Service
Website
http://us.msasafety.com
MSA - The Safety Company as an Employer
3.1/5
MSA - The Safety Company has a 3.1/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of MSA - The Safety Company
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MSA - The Safety Company scored a 37 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of MSA - The Safety Company would recommend the brand to a friend. ENPS measures how likely MSA - The Safety Company employees would recommend working at MSA - The Safety Company to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 52% | Promoters |
|---|---|
| 4% | Passive |
| 44% | Detractors |
