56
NPS
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TGS
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About TGS' Brand
TGS is a geoscience data products and services company. Among its major competitors, TGS is ranked in 1st place for NPS while Schlumberger is 2nd, and Etleap is 3rd.
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
TGS Ranking
- #1 / 4 of its competitors
TGS NPS
TGS's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether TGS's customers would recommend using the product based on a scale of -100 to 100.
TGS Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
TGS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Jul 2023 49 | Jul 2023 | 49 |
Feb 2024 57 | Feb 2024 | 57 |
Apr 2024 63 | Apr 2024 | 63 |
Oct 2025 55 | Oct 2025 | 55 |
How Other Brands Compare
TGS is ranked first for NPS among its competitors. Schlumberger and Etleap come in second and third, with Parabola coming in at #4.
TGS |  Schlumberger |  Etleap |  Parabola | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | 56 | 33 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TGS NPS vs. Competitors
Compared to its competitors, TGS's NPS is rated right above Schlumberger.
| COMPANY | NPS Score | |
|---|---|---|
| TGS | 56 |
| Schlumberger | 33 |
 | PGS | N/A |
| Etleap | -100 |
TGS Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of TGS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TGS Customer Loyalty vs. Competitors
Compared to its competitors, TGS's Customer Loyalty score is rated right above Schlumberger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TGS | 90% |
| Schlumberger | 81% |
| Etleap | N/A |
| PGS | N/A |
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TGS Product Quality
3.9/5
TGS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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TGS Product Information
TGS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
TGS Product Quality vs. Competitors
Compared to its competitors, TGS's Product Quality score is rated right above PGS, and is preceded by Etleap.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schlumberger | 4/5 |
| Etleap | 4/5 |
| TGS | 3.9/5 |
| PGS | N/A |
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TGS Pricing
TGS ROI & Value For Money
4.1/5
TGS has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TGS Pricing vs. Competitors
Compared to its competitors, TGS's ROI score is rated right above Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| TGS | 4.1/5 |
| Schlumberger | 3.9/5 |
| Etleap | N/A |
| PGS | N/A |
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TGS Customer Satisfaction (CSAT)
TGS Customer Satisfaction (CSAT) Score
86 / 100
TGS has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TGS Customer Satisfaction vs. Competitors
Compared to its competitors, TGS's Customer Satisfaction score is rated right above Schlumberger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TGS | 86% |
| Schlumberger | 81% |
| Etleap | 0% |
| PGS | 0% |
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TGS Customer Service
4.2/5
TGS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TGS's Customer Service
Address
10451 Clay Road, Houston, TX
Website
http://www.tgs.com/default.aspx
Phone Number
+1 713 860 2100
TGS Customer Service vs. Competitors
Compared to its competitors, TGS's Customer Service score is rated right above Schlumberger.
| COMPANY | Customer Service Score | |
|---|---|---|
| TGS | 4.2/5 |
| Schlumberger | 4/5 |
| Etleap | N/A |
| PGS | N/A |
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TGS as an Employer
2.9/5
TGS has a 2.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
TGS scored a 56 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of TGS would recommend the brand to a friend. ENPS measures how likely TGS employees would recommend working at TGS to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 11% | Promoters |
|---|---|
| 18% | Passive |
| 71% | Detractors |
