-100
NPS
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Hughes
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About Hughes' Brand
Hughes provides private and government organizations with broadband satellite services, products, and managed network solutions. Among its major competitors, Hughes is ranked in 5th place for NPS while Weatherford International is 1st, and Schlumberger is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hughes Ranking
- #4 / 4 of its competitors
Hughes NPS
Hughes's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hughes's customers would recommend using the product based on a scale of -100 to 100.
Hughes Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hughes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
Hughes is ranked #4 for NPS among its competitors. Schlumberger and Halliburton come in first and second, with GE Oil & Gas coming in at third.
Hughes |  Schlumberger |  Halliburton |  GE Oil & Gas | |
| Global Ranking | #- | #603 | #685 | #- |
| NPS | -100 | 33 | 17 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $19.23B | $116.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hughes NPS vs. Competitors
Compared to its competitors, Hughes's NPS is rated right below GE Oil & Gas.
| COMPANY | NPS Score | |
|---|---|---|
 | Weatherford International | 48 |
| Schlumberger | 33 |
| Halliburton | 17 |
 | NCS Multistage | N/A |
 | Esteam | N/A |
| GE Oil & Gas | -5 |
| Hughes | -100 |
Hughes Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hughes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hughes Customer Loyalty vs. Competitors
Compared to its competitors, Hughes's Customer Loyalty score is rated right above Schlumberger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hughes | 100% |
| Schlumberger | 81% |
| Halliburton | 79% |
| Weatherford International | 74% |
| GE Oil & Gas | 71% |
| NCS Multistage | N/A |
| Esteam | N/A |
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Hughes Product Quality
1.5/5
Hughes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hughes Product Information
Hughes’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hughes.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Hughes Product Quality vs. Competitors
Compared to its competitors, Hughes's Product Quality score is rated right above NCS Multistage, and is preceded by GE Oil & Gas.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schlumberger | 4/5 |
| Weatherford International | 3.9/5 |
| Halliburton | 3.7/5 |
| GE Oil & Gas | 3.6/5 |
| Hughes | 1.5/5 |
| NCS Multistage | N/A |
| Esteam | N/A |
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Hughes Pricing
Hughes ROI & Value For Money
1.5/5
Hughes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hughes Pricing vs. Competitors
Compared to its competitors, Hughes's ROI score is rated right above NCS Multistage, and is preceded by GE Oil & Gas.
| COMPANY | Pricing Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Schlumberger | 3.9/5 |
| Halliburton | 3.7/5 |
| GE Oil & Gas | 3.2/5 |
| Hughes | 1.5/5 |
| NCS Multistage | N/A |
| Esteam | N/A |
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Hughes Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hughes Customer Satisfaction vs. Competitors
Compared to its competitors, Hughes's Customer Satisfaction score is rated right above NCS Multistage, and is preceded by Halliburton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GE Oil & Gas | 87% |
| Schlumberger | 81% |
| Weatherford International | 80% |
| Halliburton | 73% |
| Hughes | 0% |
| NCS Multistage | 0% |
| Esteam | 0% |
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Hughes Customer Service
1.5/5
Hughes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hughes's Customer Service
Address
Hughes Network Systems, LLC 11717 Exploration Lane, Germantown, MD
Website
http://www.hughes.com/
Phone Number
301-428-5500
Hughes Customer Service vs. Competitors
Compared to its competitors, Hughes's Customer Service score is rated right above NCS Multistage, and is preceded by GE Oil & Gas.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Schlumberger | 4/5 |
| Halliburton | 3.7/5 |
| GE Oil & Gas | 3.3/5 |
| Hughes | 1.5/5 |
| NCS Multistage | N/A |
| Esteam | N/A |
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Hughes as an Employer
2.8/5
Hughes has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Hughes scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hughes would recommend the brand to a friend. ENPS measures how likely Hughes employees would recommend working at Hughes to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
