50
NPS
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Patterson-UTI Energy
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About Patterson-UTI Energy's Brand
Patterson-UTI Energy provides onshore contract drilling services to oil and natural gas exploration and production companies.
Brand at a Glance
60%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Patterson-UTI Energy NPS
Patterson-UTI Energy's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Patterson-UTI Energy's customers would recommend using the product based on a scale of -100 to 100.
Patterson-UTI Energy Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Patterson-UTI Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Sep 2022 67 | Sep 2022 | 67 |
Apr 2023 71 | Apr 2023 | 71 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patterson-UTI Energy Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Patterson-UTI Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Patterson-UTI Energy Product Quality
3.9/5
Patterson-UTI Energy has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Patterson-UTI Energy's overall Product Quality score rated by its users and customers.
Patterson-UTI Energy Product Information
Patterson-UTI Energy’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.patenergy.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Patterson-UTI Energy Pricing
Patterson-UTI Energy ROI & Value For Money
3.3/5
Patterson-UTI Energy has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Patterson-UTI Energy Customer Satisfaction (CSAT)
Patterson-UTI Energy Customer Satisfaction (CSAT) Score
66 / 100
Patterson-UTI Energy has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Patterson-UTI Energy Customer Service
3.5/5
Patterson-UTI Energy has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Patterson-UTI Energy's Customer Service
Address
Houston, TX
Website
www.patenergy.com
Patterson-UTI Energy as an Employer
4.1/5
Patterson-UTI Energy has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of Patterson-UTI Energy
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Patterson-UTI Energy scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Patterson-UTI Energy would recommend the brand to a friend. ENPS measures how likely Patterson-UTI Energy employees would recommend working at Patterson-UTI Energy to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
