-5
NPS
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Oceaneering International
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About Oceaneering International's Brand
Oceaneering is a global oilfield provider of engineered services and products primarily to the offshore oil and gas industry. Among its major competitors, Oceaneering International is ranked in 7th place for NPS while Subsea 7 is 1st, and Saipem is 2nd.Their current market cap is $1.14B
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Oceaneering International Ranking
- #4 / 4 of its competitors
Oceaneering International NPS
Oceaneering International's Net Promoter Score (NPS) is a -5 with 35% Promoters, 25% Passives, and 40% Detractors. Net Promoter Score tracks whether Oceaneering International's customers would recommend using the product based on a scale of -100 to 100.
Oceaneering International Overall NPS
| 35% | Promoters |
|---|---|
| 25% | Passives |
| 40% | Detractors |
Oceaneering International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 29 | Mar 2021 | 29 |
Jul 2021 37 | Jul 2021 | 37 |
Sep 2021 33 | Sep 2021 | 33 |
Oct 2021 20 | Oct 2021 | 20 |
Dec 2021 -1 | Dec 2021 | -1 |
Feb 2022 -8 | Feb 2022 | -8 |
Mar 2022 -8 | Mar 2022 | -8 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 -1 | Feb 2024 | -1 |
Jan 2025 -1 | Jan 2025 | -1 |
Mar 2025 -5 | Mar 2025 | -5 |
How Other Brands Compare
Oceaneering International is ranked #4 for NPS among its competitors. Halliburton and Technip come in first and second, with TechnipFMC coming in at third. Among those competitors, it is the lowest valued company behind Halliburton.
Oceaneering International |  Halliburton |  TechnipFMC |  Technip | |
| Global Ranking | #- | #685 | #- | #- |
| NPS | -5 | 17 | 0 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.14B | $19.23B | $6.59B | $3.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oceaneering International NPS by Gender
Oceaneering International's NPS was rated -1 by Male customers on Comparably.
Male
-1
Oceaneering International's NPS was rated -1 by Male customers on Comparably.
16%
Promoters
67%
Passives
17%
Detractors
Female
N/A
Oceaneering International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Oceaneering International NPS by Usage
Oceaneering International's NPS was rated 0 points by customers who have used Oceaneering International's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Oceaneering International NPS vs. Competitors
Compared to its competitors, Oceaneering International's NPS is rated right above Key Energy Services, and is preceded by Transocean.
| COMPANY | NPS Score | |
|---|---|---|
 | Subsea 7 | 83 |
 | Saipem | 60 |
 | Tesco Corporation | 50 |
| Halliburton | 17 |
| Technip | 6 |
| TechnipFMC | 0 |
 | Transocean | N/A |
| Oceaneering International | -5 |
 | Key Energy Services | -23 |
 | Aker Solutions | -100 |
Oceaneering International Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Oceaneering International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oceaneering International Customer Loyalty Score by Gender
Oceaneering International's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Oceaneering International Customer Loyalty Score by Usage
Oceaneering International's Customer Loyalty score was rated 64% by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Oceaneering International Customer Loyalty vs. Competitors
Compared to its competitors, Oceaneering International's Customer Loyalty score is rated right above Technip, and is preceded by Halliburton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tesco Corporation | 100% |
| TechnipFMC | 100% |
| Aker Solutions | 100% |
| Saipem | 83% |
| Halliburton | 79% |
| Oceaneering International | 76% |
| Technip | 67% |
| Subsea 7 | 65% |
| Key Energy Services | 63% |
| Transocean | N/A |
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Oceaneering International Product Quality
3.6/5
Oceaneering International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Oceaneering International Product Information
Oceaneering International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.oceaneering.com/
- Company Size
- 10,000+ Employees
Industry
Energy
Quick Insights into Oceaneering International Product Quality
Oceaneering International's Product Quality score was rated highest by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Ranked Oceaneering International Product Quality the Highest
Oceaneering International Product Quality Score by Gender
Oceaneering International's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Oceaneering International Product Quality Score by Usage
Oceaneering International's Product Quality score was rated 3.7 stars by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Oceaneering International Product Quality vs. Competitors
Compared to its competitors, Oceaneering International's Product Quality score is rated right above Key Energy Services, and is preceded by Halliburton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aker Solutions | 5/5 |
| Tesco Corporation | 4/5 |
| TechnipFMC | 4/5 |
| Technip | 3.8/5 |
| Halliburton | 3.7/5 |
| Oceaneering International | 3.6/5 |
| Key Energy Services | 3.3/5 |
| Subsea 7 | 3.2/5 |
| Saipem | 3/5 |
| Transocean | N/A |
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Oceaneering International Pricing
Oceaneering International ROI & Value For Money
3.4/5
Oceaneering International has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Oceaneering International ROI
Oceaneering International's ROI score was rated highest by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Ranked Oceaneering International ROI the Highest
Oceaneering International ROI Score by Gender
Oceaneering International's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Oceaneering International ROI Score by Usage
Oceaneering International's ROI score was rated 4.1 stars by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Oceaneering International Pricing vs. Competitors
Compared to its competitors, Oceaneering International's ROI score is rated right above Saipem, and is preceded by Technip.
| COMPANY | Pricing Score | |
|---|---|---|
| Subsea 7 | 4.2/5 |
| TechnipFMC | 4/5 |
| Halliburton | 3.7/5 |
| Technip | 3.5/5 |
| Oceaneering International | 3.4/5 |
| Saipem | 3.2/5 |
| Key Energy Services | 3.2/5 |
| Aker Solutions | 3/5 |
| Tesco Corporation | 2.5/5 |
| Transocean | N/A |
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Oceaneering International Customer Satisfaction (CSAT)
Oceaneering International Customer Satisfaction (CSAT) Score
82 / 100
Oceaneering International has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
18%
Satisfied
64%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oceaneering International Customer Satisfaction
Oceaneering International's Customer Satisfaction score was rated highest by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Ranked Oceaneering International Customer Satisfaction the Highest
Oceaneering International Customer Satisfaction Score by Gender
Oceaneering International's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Oceaneering International Customer Satisfaction Score by Usage
Oceaneering International's Customer Satisfaction score was rated 100 points by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Oceaneering International Customer Satisfaction vs. Competitors
Compared to its competitors, Oceaneering International's Customer Satisfaction score is rated right above Halliburton, and is preceded by Tesco Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesco Corporation | 100% |
| Oceaneering International | 82% |
| Halliburton | 73% |
| Saipem | 67% |
| Technip | 65% |
| Subsea 7 | 60% |
| TechnipFMC | 50% |
| Key Energy Services | 37% |
| Aker Solutions | 0% |
| Transocean | 0% |
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Oceaneering International Customer Service
3.5/5
Oceaneering International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Oceaneering International's Customer Service
Address
11911 FM 529, Houston, TX
Website
http://www.oceaneering.com/
Quick Insights into Oceaneering International Customer Service
Oceaneering International's Customer Service score was rated highest by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Ranked Oceaneering International Customer Service the Highest
Oceaneering International Customer Service Score by Gender
Oceaneering International's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Oceaneering International Customer Service Score by Usage
Oceaneering International's Customer Service score was rated 4.1 stars by customers who have used Oceaneering International's products/services for 1 to 2 Years.
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Oceaneering International Customer Service vs. Competitors
Compared to its competitors, Oceaneering International's Customer Service score is rated right above Technip, and is preceded by Halliburton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Subsea 7 | 4.2/5 |
| TechnipFMC | 4/5 |
| Saipem | 3.7/5 |
| Halliburton | 3.7/5 |
| Oceaneering International | 3.5/5 |
| Technip | 3.3/5 |
| Key Energy Services | 3.1/5 |
| Aker Solutions | 3/5 |
| Tesco Corporation | 2.5/5 |
| Transocean | N/A |
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Oceaneering International as an Employer
3.7/5
Oceaneering International has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
CEO of Oceaneering International
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Oceaneering International scored a -5 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Oceaneering International would recommend the brand to a friend. ENPS measures how likely Oceaneering International employees would recommend working at Oceaneering International to a friend.
Net Promoter Score
-5
NPS Score
| 35% | Promoters |
|---|---|
| 25% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 37% | Promoters |
|---|---|
| 45% | Passive |
| 18% | Detractors |
