25
NPS
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ASRC
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About ASRC's Brand
"Arctic Slope Regional Corporation operates petroleum refining and marketing, government services, energy services, and construction business segments." Among its major competitors, ASRC is ranked in 1st place for NPS while Baker Hughes is 2nd, and Bombardier is 3rd.
Brand at a Glance
90%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
3.6/5
Customer Service
ASRC Ranking
- #1 / 4 of its competitors
ASRC NPS
ASRC's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether ASRC's customers would recommend using the product based on a scale of -100 to 100.
ASRC Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
ASRC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 25 | May 2022 | 25 |
Jun 2022 40 | Jun 2022 | 40 |
Dec 2022 49 | Dec 2022 | 49 |
Jan 2023 57 | Jan 2023 | 57 |
May 2023 63 | May 2023 | 63 |
Aug 2023 50 | Aug 2023 | 50 |
Jan 2024 36 | Jan 2024 | 36 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 14 | Nov 2024 | 14 |
Mar 2025 22 | Mar 2025 | 22 |
Aug 2025 20 | Aug 2025 | 20 |
Oct 2025 25 | Oct 2025 | 25 |
How Other Brands Compare
ASRC is ranked first for NPS among its competitors. Baker Hughes and Bombardier come in second and third, with VTS coming in at #4.
ASRC |  Baker Hughes |  VTS |  Bombardier | |
| Global Ranking | #- | #669 | #- | #- |
| NPS | 25 | 20 | 0 | 13 |
| Valuation Updated every 24 hours for public companies | - | $22.67B | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASRC NPS vs. Competitors
Compared to its competitors, ASRC's NPS is rated right above Baker Hughes.
| COMPANY | NPS Score | |
|---|---|---|
| ASRC | 25 |
| Baker Hughes | 20 |
| Bombardier | 13 |
| VTS | 0 |
 | Esterline | N/A |
ASRC Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of ASRC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ASRC Customer Loyalty vs. Competitors
Compared to its competitors, ASRC's Customer Loyalty score is rated right above Baker Hughes, and is preceded by VTS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| VTS | 100% |
| ASRC | 90% |
| Baker Hughes | 78% |
| Bombardier | 61% |
| Esterline | N/A |
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ASRC Product Quality
4.1/5
ASRC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ASRC Product Information
ASRC’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.asrc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
ASRC Product Quality vs. Competitors
Compared to its competitors, ASRC's Product Quality score is rated right above Baker Hughes, and is preceded by VTS.
| COMPANY | Product Quality Score | |
|---|---|---|
| VTS | 5/5 |
| ASRC | 4.1/5 |
| Baker Hughes | 3.8/5 |
| Bombardier | 3.3/5 |
| Esterline | N/A |
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ASRC Pricing
ASRC ROI & Value For Money
4.3/5
ASRC has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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ASRC Pricing vs. Competitors
Compared to its competitors, ASRC's ROI score is rated right above Baker Hughes, and is preceded by VTS.
| COMPANY | Pricing Score | |
|---|---|---|
| VTS | 5/5 |
| ASRC | 4.3/5 |
| Baker Hughes | 3.7/5 |
| Bombardier | 2.8/5 |
| Esterline | N/A |
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ASRC Customer Satisfaction (CSAT)
ASRC Customer Satisfaction (CSAT) Score
86 / 100
ASRC has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ASRC Customer Satisfaction vs. Competitors
Compared to its competitors, ASRC's Customer Satisfaction score is rated right above Baker Hughes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASRC | 86% |
| Baker Hughes | 74% |
| Bombardier | 53% |
| VTS | 50% |
| Esterline | 0% |
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ASRC Customer Service
3.6/5
ASRC has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ASRC's Customer Service
Address
Barrow, AK United States of America
Website
www.asrc.com
ASRC Customer Service vs. Competitors
Compared to its competitors, ASRC's Customer Service score is rated right above Bombardier, and is preceded by Baker Hughes.
| COMPANY | Customer Service Score | |
|---|---|---|
| VTS | 5/5 |
| Baker Hughes | 3.7/5 |
| ASRC | 3.6/5 |
| Bombardier | 2.6/5 |
| Esterline | N/A |
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Consumer vs. Employees
ASRC scored a 25 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of ASRC would recommend the brand to a friend. ENPS measures how likely ASRC employees would recommend working at ASRC to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
