13
NPS
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Bombardier
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About Bombardier's Brand
Manufacturer and designer of planes and trains. The company engages in the aerospace and transportation related services. It manufactures business & commercial aircraft and involves in the component repair, aircraft services and training. I also provides rail vehicles, bogies, transportation systems and rail control services. Among its major competitors, Bombardier is ranked in 6th place for NPS while Embraer is 1st, and Gulfstream Aerospace is 2nd.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Bombardier Ranking
- #3 / 4 of its competitors
Bombardier NPS
Bombardier's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Bombardier's customers would recommend using the product based on a scale of -100 to 100.
Bombardier Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Bombardier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 10 | Jan 2024 | 10 |
Jun 2024 18 | Jun 2024 | 18 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 14 | Dec 2024 | 14 |
Feb 2025 13 | Feb 2025 | 13 |
How Other Brands Compare
Bombardier is ranked third for NPS among its competitors. Airbus and Alstom come in first and second, with Boeing coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bombardier NPS by Gender
Bombardier's NPS was rated 0 by Male customers on Comparably.
Male
0
Bombardier's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Bombardier's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bombardier NPS by Ethnicity
Bombardier's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Bombardier NPS by Usage
Bombardier's NPS was rated 34 points by customers who have used Bombardier's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Bombardier NPS vs. Competitors
Compared to its competitors, Bombardier's NPS is rated right above Boeing, and is preceded by Alstom.
| COMPANY | NPS Score | |
|---|---|---|
 | Embraer | 41 |
 | Gulfstream Aerospace | 32 |
 | Airbus | 27 |
 | ASRC | 25 |
 | Alstom | 24 |
| Bombardier | 13 |
 | Boeing | 7 |
 | Bombardier Recreational Products | -9 |
Bombardier Customer Reviews
Out of the 2 Bombardier customer reviews 2 were positive and 0 were constructive. Bombardier customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bombardier Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Bombardier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bombardier Customer Loyalty Score by Gender
Bombardier's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Bombardier Customer Loyalty Score by Ethnicity
Bombardier's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Bombardier Customer Loyalty Score by Usage
Bombardier's Customer Loyalty score was rated 70% by customers who have used Bombardier's products/services for 2 to 5 Years.
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Bombardier Customer Loyalty vs. Competitors
Compared to its competitors, Bombardier's Customer Loyalty score is rated right below Boeing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gulfstream Aerospace | 90% |
| ASRC | 90% |
| Bombardier Recreational Products | 83% |
| Airbus | 82% |
| Embraer | 81% |
| Alstom | 77% |
| Boeing | 68% |
| Bombardier | 61% |
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Bombardier Product Quality
3.3/5
Bombardier has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Bombardier Product Information
Bombardier’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.bombardier.com
- Company Size
- 10,000+ Employees
Quick Insights into Bombardier Product Quality
Bombardier's Product Quality score was rated highest by customers who have used Bombardier's products/services for 2 to 5 Years.
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Ranked Bombardier Product Quality the Highest
Bombardier Product Quality Score by Gender
Bombardier's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Bombardier Product Quality Score by Ethnicity
Bombardier's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Bombardier Product Quality Score by Usage
Bombardier's Product Quality score was rated 3.8 stars by customers who have used Bombardier's products/services for 2 to 5 Years.
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Bombardier Product Quality vs. Competitors
Compared to its competitors, Bombardier's Product Quality score is rated right above Bombardier Recreational Products, and is preceded by Boeing.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| ASRC | 4.1/5 |
| Embraer | 4/5 |
| Gulfstream Aerospace | 4/5 |
| Alstom | 3.8/5 |
| Boeing | 3.5/5 |
| Bombardier | 3.3/5 |
| Bombardier Recreational Products | 2.8/5 |
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Bombardier Pricing
Bombardier ROI & Value For Money
2.8/5
Bombardier has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Bombardier ROI
Bombardier's ROI score was rated highest by customers who have used Bombardier's products/services for 2 to 5 Years.
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Ranked Bombardier ROI the Highest
Bombardier ROI Score by Gender
Bombardier's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Bombardier ROI Score by Ethnicity
Bombardier's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Bombardier ROI Score by Usage
Bombardier's ROI score was rated 3.1 stars by customers who have used Bombardier's products/services for 2 to 5 Years.
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Bombardier Pricing vs. Competitors
Compared to its competitors, Bombardier's ROI score is rated right below Bombardier Recreational Products.
| COMPANY | Pricing Score | |
|---|---|---|
| ASRC | 4.3/5 |
| Gulfstream Aerospace | 3.9/5 |
| Airbus | 3.9/5 |
| Embraer | 3.8/5 |
| Alstom | 3.8/5 |
| Boeing | 3.5/5 |
| Bombardier Recreational Products | 2.9/5 |
| Bombardier | 2.8/5 |
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Bombardier Customer Satisfaction (CSAT)
Bombardier Customer Satisfaction (CSAT) Score
53 / 100
Bombardier has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bombardier Customer Satisfaction
Bombardier's Customer Satisfaction score was rated highest by customers who have used Bombardier's products/services for 2 to 5 Years.
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Ranked Bombardier Customer Satisfaction the Highest
Bombardier Customer Satisfaction Score by Gender
Bombardier's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Bombardier Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bombardier's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Bombardier Customer Satisfaction Score by Usage
Bombardier's Customer Satisfaction score was rated 66 points by customers who have used Bombardier's products/services for 2 to 5 Years.
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Bombardier Customer Satisfaction vs. Competitors
Compared to its competitors, Bombardier's Customer Satisfaction score is rated right above Bombardier Recreational Products, and is preceded by Boeing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ASRC | 86% |
| Gulfstream Aerospace | 85% |
| Airbus | 82% |
| Embraer | 77% |
| Alstom | 72% |
| Boeing | 62% |
| Bombardier | 53% |
| Bombardier Recreational Products | 44% |
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Bombardier Customer Service
2.6/5
Bombardier has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Bombardier's Customer Service
Address
800 Rene-Levesque Boulevard, Montreal, H3B 1Y8
Website
www.bombardier.com
Phone Number
7
Quick Insights into Bombardier Customer Service
Bombardier's Customer Service score was rated highest by customers who have used Bombardier's products/services for 2 to 5 Years.
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Ranked Bombardier Customer Service the Highest
Bombardier Customer Service Score by Gender
Bombardier's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Bombardier Customer Service Score by Ethnicity
Bombardier's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Bombardier Customer Service Score by Usage
Bombardier's Customer Service score was rated 3.3 stars by customers who have used Bombardier's products/services for 2 to 5 Years.
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Bombardier Customer Service vs. Competitors
Compared to its competitors, Bombardier's Customer Service score is rated right below Bombardier Recreational Products.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gulfstream Aerospace | 4.1/5 |
| Airbus | 4.1/5 |
| Embraer | 3.9/5 |
| Alstom | 3.9/5 |
| ASRC | 3.6/5 |
| Boeing | 3.6/5 |
| Bombardier Recreational Products | 2.7/5 |
| Bombardier | 2.6/5 |
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Bombardier as an Employer
Consumer vs. Employees
Bombardier scored a 13 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Bombardier would recommend the brand to a friend. ENPS measures how likely Bombardier employees would recommend working at Bombardier to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
