Gulfstream Aerospace NPS & Customer Reviews

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Gulfstream Aerospace

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Gulfstream Aerospace

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About Gulfstream Aerospace's Brand

Luxury jet aircraft company purchased by General Dynamics in late 1990s Among its major competitors, Gulfstream Aerospace is ranked in 4th place for NPS while Embraer SA is 1st, and Embraer is 2nd.Their current valuation is $47.17B

Brand at a Glance

90%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

Gulfstream Aerospace CMO

Jeannine Haas

Gulfstream Aerospace Ranking

^#3 / 4 of its competitors

Gulfstream Aerospace NPS

Gulfstream Aerospace's Net Promoter Score (NPS) is a 32 with 61% Promoters, 10% Passives, and 29% Detractors. Net Promoter Score tracks whether Gulfstream Aerospace's customers would recommend using the product based on a scale of -100 to 100.

Gulfstream Aerospace Overall NPS

NPS

61%	Promoters
10%	Passives
29%	Detractors

Gulfstream Aerospace NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 29	Feb 2023	29
Mar 2023 20	Mar 2023	20
Apr 2023 15	Apr 2023	15
May 2023 19	May 2023	19
Aug 2023 21	Aug 2023	21
Jan 2024 26	Jan 2024	26
Apr 2024 28	Apr 2024	28
May 2024 29	May 2024	29
Oct 2024 31	Oct 2024	31
Nov 2024 33	Nov 2024	33
Feb 2025 30	Feb 2025	30
Oct 2025 30	Oct 2025	30

How Other Brands Compare

Gulfstream Aerospace is ranked third for NPS among its competitors. Embraer SA and Embraer come in first and second, with Airbus coming in at #4. Among those competitors, it is the lowest valued company behind Airbus.

	Gulfstream Aerospace	Airbus	Embraer SA	Embraer
Global Ranking	#-	#236	#-	#-
NPS	32	27	100	41
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$47.17B	$93.02B	$2.92B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Gulfstream Aerospace NPS by Gender

Male customers rated Gulfstream Aerospace's NPS 66 points higher than Female customers.

Male

Gulfstream Aerospace's NPS was rated 86 by Male customers on Comparably.

86%

Promoters

14%

Passives

Detractors

Female

Gulfstream Aerospace's NPS was rated 20 by Female customers on Comparably.

60%

Promoters

Passives

40%

Detractors

Gulfstream Aerospace NPS by Ethnicity

Gulfstream Aerospace's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
African American/Black 57	African American/Black	57

Gulfstream Aerospace NPS by Age

Gulfstream Aerospace's NPS was rated 34 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

67%

33%

Gulfstream Aerospace NPS by Usage

Gulfstream Aerospace's NPS was rated the highest by customers who have used Gulfstream Aerospace's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years -25	1 to 2 Years	-25
2 to 5 Years 100	2 to 5 Years	100

Gulfstream Aerospace NPS vs. Competitors

Compared to its competitors, Gulfstream Aerospace's NPS is rated right above Airbus, and is preceded by Bombardier, Inc.

COMPANY		NPS Score
	Embraer SA	100
	Embraer	41
	Bombardier, Inc	37
	Gulfstream Aerospace	32
	Airbus	27
	Bombardier	13
	Aernnova	N/A
	Cloud City	N/A
	Dassault Falcon Jet	-11

Gulfstream Aerospace Customer Reviews

Out of the 2 Gulfstream Aerospace customer reviews 2 were positive and 0 were constructive. Gulfstream Aerospace customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Gulfstream Aerospace Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Gulfstream Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90%

10%

Gulfstream Aerospace Customer Loyalty Score by Gender

Gulfstream Aerospace's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

Gulfstream Aerospace Customer Loyalty Score by Ethnicity

Gulfstream Aerospace's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

100

out of 100

African American/Black

Gulfstream Aerospace Customer Loyalty Score by Age

Gulfstream Aerospace's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 100%	46-50	100%

Gulfstream Aerospace Customer Loyalty Score by Usage

Gulfstream Aerospace's Customer Loyalty score was rated 100% by customers who have used Gulfstream Aerospace's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	100%
1 to 2 Years	100%
2 to 5 Years	100%

Gulfstream Aerospace Customer Loyalty Score by Industry

Gulfstream Aerospace's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100%

Gulfstream Aerospace Customer Loyalty vs. Competitors

Compared to its competitors, Gulfstream Aerospace's Customer Loyalty score is rated right above Bombardier, Inc, and is preceded by Embraer SA.

COMPANY		Customer Loyalty Score
	Embraer SA	100%
	Gulfstream Aerospace	90%
	Bombardier, Inc	83%
	Airbus	82%
	Embraer	81%
	Dassault Falcon Jet	80%
	Bombardier	61%
	Aernnova	N/A
	Cloud City	N/A

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Gulfstream Aerospace Product Quality

4/5

Gulfstream Aerospace has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Gulfstream Aerospace Product Information

Gulfstream Aerospace’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Gulfstream Aerospace's product the highest.

Website: http://www.gulfstream.com/

Company Size: 10,000+ Employees

Industry

Hardware and Devices

Travel

Quick Insights into Gulfstream Aerospace Product Quality

Gulfstream Aerospace's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Gulfstream Aerospace's products/services for 1 to 2 Years.

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Ranked Gulfstream Aerospace Product Quality the Highest

Caucasian	4.7
Male	4.7
2 to 5 Years	4.6

Ranked Gulfstream Aerospace Product Quality the Lowest

African American/Black	4.2
Female	3.9
1 to 2 Years	3.6

Gulfstream Aerospace Product Quality Score by Gender

Male customers rated Gulfstream Aerospace's Product Quality score 0.8 stars higher than Female customers.

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Male

4.7/5

Female

3.9/5

Gulfstream Aerospace Product Quality Score by Ethnicity

Gulfstream Aerospace's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
African American/Black 4.2	African American/Black	4.2

Gulfstream Aerospace Product Quality Score by Age

Gulfstream Aerospace's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 4.6	46-50	4.6

Gulfstream Aerospace Product Quality Score by Usage

Gulfstream Aerospace's Product Quality score was rated the highest by customers who have used Gulfstream Aerospace's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.6
2 to 5 Years	4.6

Gulfstream Aerospace Product Quality Score by Industry

Gulfstream Aerospace's Product Quality score was rated 4.5 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.5

Gulfstream Aerospace Product Quality vs. Competitors

Compared to its competitors, Gulfstream Aerospace's Product Quality score is rated right above Bombardier, Inc, and is preceded by Embraer.

COMPANY		Product Quality Score
	Embraer SA	5/5
	Airbus	4.1/5
	Embraer	4/5
	Gulfstream Aerospace	4/5
	Bombardier, Inc	3.9/5
	Dassault Falcon Jet	3.6/5
	Bombardier	3.3/5
	Aernnova	N/A
	Cloud City	N/A

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Gulfstream Aerospace Pricing

Gulfstream Aerospace ROI & Value For Money

3.9/5

Gulfstream Aerospace has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Gulfstream Aerospace Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into Gulfstream Aerospace ROI

Gulfstream Aerospace's ROI score was rated highest by customers who have used Gulfstream Aerospace's products/services for 2 to 5 Years, and rated lowest by customers who have used Gulfstream Aerospace's products/services for 1 to 2 Years.

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Ranked Gulfstream Aerospace ROI the Highest

2 to 5 Years	4.8
46-50	4.8
Aerospace and Aviation	4.8

Ranked Gulfstream Aerospace ROI the Lowest

African American/Black	4
Female	3.7
1 to 2 Years	3.5

Gulfstream Aerospace ROI Score by Gender

Male customers rated Gulfstream Aerospace's ROI score 1 stars higher than Female customers.

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Male

4.7/5

Female

3.7/5

Gulfstream Aerospace ROI Score by Ethnicity

Gulfstream Aerospace's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
African American/Black 4	African American/Black	4

Gulfstream Aerospace ROI Score by Age

Gulfstream Aerospace's ROI score was rated 4.8 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 4.8	46-50	4.8

Gulfstream Aerospace ROI Score by Usage

Gulfstream Aerospace's ROI score was rated the highest by customers who have used Gulfstream Aerospace's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	3.5
2 to 5 Years	4.8

Gulfstream Aerospace ROI Score by Industry

Gulfstream Aerospace's ROI score was rated 4.8 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.8

Gulfstream Aerospace Pricing vs. Competitors

Compared to its competitors, Gulfstream Aerospace's ROI score is rated right above Airbus, and is preceded by Embraer SA.

COMPANY		Pricing Score
	Embraer SA	4.5/5
	Gulfstream Aerospace	3.9/5
	Airbus	3.9/5
	Embraer	3.8/5
	Bombardier, Inc	3.7/5
	Dassault Falcon Jet	3.5/5
	Bombardier	2.8/5
	Aernnova	N/A
	Cloud City	N/A

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Gulfstream Aerospace Customer Satisfaction (CSAT)

Gulfstream Aerospace Customer Satisfaction (CSAT) Score

85 / 100

Gulfstream Aerospace has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	46%
Satisfied	39%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

46%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Gulfstream Aerospace Customer Satisfaction

Gulfstream Aerospace's Customer Satisfaction score was rated highest by customers who have used Gulfstream Aerospace's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked Gulfstream Aerospace Customer Satisfaction the Highest

1 to 2 Years	100%
Aerospace and Aviation	100%
African American/Black	100%

Ranked Gulfstream Aerospace Customer Satisfaction the Lowest

Caucasian	100%
Less than 1 Year	100%
Male	100%

Gulfstream Aerospace Customer Satisfaction Score by Gender

Gulfstream Aerospace's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	57%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Gulfstream Aerospace Customer Satisfaction Score by Ethnicity

Caucasian
100%
African American/Black
100%

CSAT according to Caucasian

Gulfstream Aerospace's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Gulfstream Aerospace's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Gulfstream Aerospace Customer Satisfaction Score by Usage

Gulfstream Aerospace's Customer Satisfaction score was rated 100 points by customers who have used Gulfstream Aerospace's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	100
1 to 2 Years	100

Gulfstream Aerospace Customer Satisfaction Score by Industry

Gulfstream Aerospace's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100

Gulfstream Aerospace Customer Satisfaction vs. Competitors

Compared to its competitors, Gulfstream Aerospace's Customer Satisfaction score is rated right above Airbus, and is preceded by Embraer SA.

COMPANY		Customer Satisfaction (CSAT) Score
	Embraer SA	100%
	Gulfstream Aerospace	85%
	Airbus	82%
	Embraer	77%
	Bombardier, Inc	71%
	Bombardier	53%
	Dassault Falcon Jet	37%
	Aernnova	0%
	Cloud City	0%

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Gulfstream Aerospace Customer Service

4.1/5

Gulfstream Aerospace has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Gulfstream Aerospace's Customer Service

Address

Savannah, GA

Website

http://www.gulfstream.com/

Phone Number

1(800)810-4853

Quick Insights into Gulfstream Aerospace Customer Service

Gulfstream Aerospace's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Female customers.

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Ranked Gulfstream Aerospace Customer Service the Highest

46-50	5
Aerospace and Aviation	4.9
2 to 5 Years	4.8

Ranked Gulfstream Aerospace Customer Service the Lowest

African American/Black	4.2
1 to 2 Years	3.9
Female	3.7

Gulfstream Aerospace Customer Service Score by Gender

Male customers rated Gulfstream Aerospace's Customer Service score 1.1 stars higher than Female customers.

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Male

4.8/5

Female

3.7/5

Gulfstream Aerospace Customer Service Score by Ethnicity

Gulfstream Aerospace's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.7	Caucasian	4.7
African American/Black 4.2	African American/Black	4.2

Gulfstream Aerospace Customer Service Score by Age

Gulfstream Aerospace's Customer Service score was rated 5 stars by customers ages 46-50 on Comparably.

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100

Summary	Age	Customer Service Score
46-50 5	46-50	5

Gulfstream Aerospace Customer Service Score by Usage

Gulfstream Aerospace's Customer Service score was rated the highest by customers who have used Gulfstream Aerospace's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	3.9
2 to 5 Years	4.8

Gulfstream Aerospace Customer Service Score by Industry

Gulfstream Aerospace's Customer Service score was rated 4.9 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.9

Gulfstream Aerospace Customer Service vs. Competitors

Compared to its competitors, Gulfstream Aerospace's Customer Service score is rated right above Airbus, and is preceded by Embraer SA.

COMPANY		Customer Service Score
	Embraer SA	4.5/5
	Gulfstream Aerospace	4.1/5
	Airbus	4.1/5
	Embraer	3.9/5
	Bombardier, Inc	3.7/5
	Dassault Falcon Jet	3.7/5
	Bombardier	2.6/5
	Aernnova	N/A
	Cloud City	N/A

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Gulfstream Aerospace as an Employer

3.8/5

Gulfstream Aerospace has a 3.8/5 stars for its overall company culture rated by their employees

top

30%

CEO of Gulfstream Aerospace

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Gulfstream Aerospace scored a 32 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Gulfstream Aerospace would recommend the brand to a friend. ENPS measures how likely Gulfstream Aerospace employees would recommend working at Gulfstream Aerospace to a friend.

Net Promoter Score

NPS Score

61%	Promoters
10%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
21%	Passive
28%	Detractors

Global Ranking Snapshot

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