41
NPS
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Embraer
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About Embraer's Brand
"Embraer is a aircraft manufacturers, focusing on specific market segments with high growth potential in commercial, defense, and executive aviation." Among its major competitors, Embraer is ranked in 1st place for NPS while Bombardier, Inc is 2nd, and Gulfstream Aerospace is 3rd.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Embraer Ranking
- #1 / 4 of its competitors
Embraer NPS
Embraer's Net Promoter Score (NPS) is a 41 with 63% Promoters, 15% Passives, and 22% Detractors. Net Promoter Score tracks whether Embraer's customers would recommend using the product based on a scale of -100 to 100.
Embraer Overall NPS
| 63% | Promoters |
|---|---|
| 15% | Passives |
| 22% | Detractors |
Embraer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 41 | Mar 2024 | 41 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 41 | Jul 2024 | 41 |
Sep 2024 38 | Sep 2024 | 38 |
Nov 2024 38 | Nov 2024 | 38 |
Dec 2024 39 | Dec 2024 | 39 |
Apr 2025 37 | Apr 2025 | 37 |
May 2025 39 | May 2025 | 39 |
Jul 2025 40 | Jul 2025 | 40 |
Sep 2025 40 | Sep 2025 | 40 |
Nov 2025 42 | Nov 2025 | 42 |
Jan 2026 41 | Jan 2026 | 41 |
How Other Brands Compare
Embraer is ranked first for NPS among its competitors. Airbus and Textron come in second and third, with Boeing coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embraer NPS by Gender
Female customers rated Embraer's NPS 57 points higher than Male customers.
Male
43
Embraer's NPS was rated 43 by Male customers on Comparably.
64%
Promoters
15%
Passives
21%
Detractors
Female
100
Embraer's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Embraer NPS by Ethnicity
Embraer's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 100 | Other | 100 |
Embraer NPS by Age
Embraer's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Embraer NPS by Usage
Embraer's NPS was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 33 | Over 10 Years | 33 |
Embraer NPS vs. Competitors
Compared to its competitors, Embraer's NPS is rated right above Bombardier, Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Embraer | 41 |
 | Bombardier, Inc | 37 |
 | Gulfstream Aerospace | 32 |
 | Airbus | 27 |
 | Textron | 12 |
 | Boeing | 7 |
 | Wencor Group | -100 |
Embraer Customer Reviews
Out of the 3 Embraer customer reviews 3 were positive and 0 were constructive. Embraer customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Embraer Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Embraer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Embraer Customer Loyalty Score by Gender
Female customers rated Embraer's Customer Loyalty score 19% higher than Male customers.
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Male
81%
Yes
Female
100%
Yes
Embraer Customer Loyalty Score by Ethnicity
Embraer's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Embraer.
82
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
100
out of 100
Other
Embraer Customer Loyalty Score by Age
Embraer's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Embraer Customer Loyalty Score by Usage
Embraer's Customer Loyalty score was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Embraer Customer Loyalty Score by Industry
Embraer's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Embraer Customer Loyalty vs. Competitors
Compared to its competitors, Embraer's Customer Loyalty score is rated right above Textron, and is preceded by Airbus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wencor Group | 100% |
| Gulfstream Aerospace | 90% |
| Bombardier, Inc | 83% |
| Airbus | 82% |
| Embraer | 81% |
| Textron | 78% |
| Boeing | 68% |
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Embraer Product Quality
4/5
Embraer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Embraer Product Information
Embraer’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Embraer's product the highest. Reviewers from the Accounting industry rated Embraer the lowest at 4.
- Website
- embraer.com
- Company Size
- 10,000+ Employees
Industry
Tech
Aerospace and Aviation
Enterprise
Quick Insights into Embraer Product Quality
Embraer's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Embraer's products/services for 2 to 5 Years.
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Ranked Embraer Product Quality the Highest
Ranked Embraer Product Quality the Lowest
Embraer Product Quality Score by Gender
Female customers rated Embraer's Product Quality score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
Embraer Product Quality Score by Ethnicity
Embraer's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 5 | Other | 5 |
Embraer Product Quality Score by Age
Embraer's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 5 | 36-40 | 5 |
Embraer Product Quality Score by Usage
Embraer's Product Quality score was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Embraer Product Quality Score by Industry
Embraer's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Embraer Product Quality vs. Competitors
Compared to its competitors, Embraer's Product Quality score is rated right above Gulfstream Aerospace, and is preceded by Airbus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Embraer | 4/5 |
| Gulfstream Aerospace | 4/5 |
| Textron | 4/5 |
| Bombardier, Inc | 3.9/5 |
| Wencor Group | 3.7/5 |
| Boeing | 3.5/5 |
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Embraer Pricing
Embraer ROI & Value For Money
3.8/5
Embraer has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Embraer Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Embraer.
Quick Insights into Embraer ROI
Embraer's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Embraer's products/services for Over 10 Years.
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Ranked Embraer ROI the Highest
Ranked Embraer ROI the Lowest
Embraer ROI Score by Gender
Female customers rated Embraer's ROI score 0.9 stars higher than Male customers.
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Male
3.9/5
Female
4.8/5
Embraer ROI Score by Ethnicity
Embraer's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.8 | Other | 4.8 |
Embraer ROI Score by Age
Embraer's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.8 | 36-40 | 4.8 |
Embraer ROI Score by Usage
Embraer's ROI score was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Embraer ROI Score by Industry
Embraer's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Embraer Pricing vs. Competitors
Compared to its competitors, Embraer's ROI score is rated right above Bombardier, Inc, and is preceded by Airbus.
| COMPANY | Pricing Score | |
|---|---|---|
| Gulfstream Aerospace | 3.9/5 |
| Airbus | 3.9/5 |
| Embraer | 3.8/5 |
| Bombardier, Inc | 3.7/5 |
| Textron | 3.5/5 |
| Boeing | 3.5/5 |
| Wencor Group | 2.5/5 |
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Embraer Customer Satisfaction (CSAT)
Embraer Customer Satisfaction (CSAT) Score
77 / 100
Embraer has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
56%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Embraer Customer Satisfaction
Embraer's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Embraer's products/services for 2 to 5 Years.
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Ranked Embraer Customer Satisfaction the Highest
Ranked Embraer Customer Satisfaction the Lowest
Embraer Customer Satisfaction Score by Gender
Embraer's Customer Satisfaction score was rated 92 by Male customers on Comparably.
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92 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Embraer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Embraer's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Embraer's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Embraer's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Embraer Customer Satisfaction Score by Age
Embraer's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Embraer Customer Satisfaction Score by Usage
Embraer's Customer Satisfaction score was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Embraer Customer Satisfaction Score by Industry
Embraer's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
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}Embraer Customer Satisfaction vs. Competitors
Compared to its competitors, Embraer's Customer Satisfaction score is rated right above Bombardier, Inc, and is preceded by Textron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gulfstream Aerospace | 85% |
| Airbus | 82% |
| Textron | 82% |
| Embraer | 77% |
| Bombardier, Inc | 71% |
| Boeing | 62% |
| Wencor Group | 50% |
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Embraer Customer Service
3.9/5
Embraer has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Embraer's Customer Service
Address
S Coffeyville, OK
Website
embraer.com
Quick Insights into Embraer Customer Service
Embraer's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Embraer's products/services for Over 10 Years.
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Ranked Embraer Customer Service the Highest
Ranked Embraer Customer Service the Lowest
Embraer Customer Service Score by Gender
Female customers rated Embraer's Customer Service score 0.4 stars higher than Male customers.
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Male
4.2/5
Female
4.6/5
Embraer Customer Service Score by Ethnicity
Embraer's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.6 | Other | 4.6 |
Embraer Customer Service Score by Age
Embraer's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.8 | 36-40 | 4.8 |
Embraer Customer Service Score by Usage
Embraer's Customer Service score was rated the highest by customers who have used Embraer's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Embraer Customer Service Score by Industry
Embraer's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Embraer Customer Service vs. Competitors
Compared to its competitors, Embraer's Customer Service score is rated right above Bombardier, Inc, and is preceded by Textron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gulfstream Aerospace | 4.1/5 |
| Airbus | 4.1/5 |
| Textron | 4/5 |
| Embraer | 3.9/5 |
| Bombardier, Inc | 3.7/5 |
| Boeing | 3.6/5 |
| Wencor Group | 1.5/5 |
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Embraer as an Employer
4.1/5
Embraer has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Embraer scored a 41 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Embraer would recommend the brand to a friend. ENPS measures how likely Embraer employees would recommend working at Embraer to a friend.
Net Promoter Score
41
NPS Score
| 63% | Promoters |
|---|---|
| 15% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 33% | Promoters |
|---|---|
| 29% | Passive |
| 38% | Detractors |
