Bombardier, Inc NPS & Customer Reviews

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Bombardier, Inc

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Bombardier, Inc

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About Bombardier, Inc's Brand

Among its major competitors, Bombardier, Inc is ranked in 2nd place for NPS while Embraer SA is 1st, and Gulfstream Aerospace is 3rd.

Brand at a Glance

83%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

Bombardier, Inc Ranking

^#2 / 4 of its competitors

Bombardier, Inc NPS

Bombardier, Inc's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Bombardier, Inc's customers would recommend using the product based on a scale of -100 to 100.

Bombardier, Inc Overall NPS

NPS

59%	Promoters
19%	Passives
22%	Detractors

Bombardier, Inc NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 40	Oct 2022	40
Nov 2022 40	Nov 2022	40
Jan 2023 42	Jan 2023	42
Mar 2023 44	Mar 2023	44
Apr 2023 45	Apr 2023	45
May 2023 47	May 2023	47
Jul 2023 45	Jul 2023	45
Jan 2024 43	Jan 2024	43
Mar 2024 45	Mar 2024	45
Jun 2024 43	Jun 2024	43
Dec 2024 45	Dec 2024	45
Apr 2025 37	Apr 2025	37

How Other Brands Compare

Bombardier, Inc is ranked second for NPS among its competitors. Embraer SA and Gulfstream Aerospace come in first and third, with Airbus coming in at #4.

	Bombardier, Inc	Airbus	Gulfstream Aerospace	Embraer SA
Global Ranking	#-	#236	#-	#-
NPS	37	27	32	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$93.02B	$47.17B	$2.92B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bombardier, Inc NPS vs. Competitors

Compared to its competitors, Bombardier, Inc's NPS is rated right above Gulfstream Aerospace, and is preceded by Embraer SA.

COMPANY		NPS Score
	Embraer SA	100
	Bombardier, Inc	37
	Gulfstream Aerospace	32
	Airbus	27
	Stadler Rail	N/A
	Dassault Falcon Jet	-11

Bombardier, Inc Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Bombardier, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Bombardier, Inc Customer Loyalty vs. Competitors

Compared to its competitors, Bombardier, Inc's Customer Loyalty score is rated right above Airbus, and is preceded by Gulfstream Aerospace.

COMPANY		Customer Loyalty Score
	Embraer SA	100%
	Gulfstream Aerospace	90%
	Bombardier, Inc	83%
	Airbus	82%
	Dassault Falcon Jet	80%
	Stadler Rail	N/A

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Bombardier, Inc Product Quality

3.9/5

Bombardier, Inc has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Bombardier, Inc Product Information

Bombardier, Inc’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website: https://www.bombardier.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Travel

Manufacturing

Bombardier, Inc Product Quality vs. Competitors

Compared to its competitors, Bombardier, Inc's Product Quality score is rated right above Dassault Falcon Jet, and is preceded by Gulfstream Aerospace.

COMPANY		Product Quality Score
	Embraer SA	5/5
	Airbus	4.1/5
	Gulfstream Aerospace	4/5
	Bombardier, Inc	3.9/5
	Dassault Falcon Jet	3.6/5
	Stadler Rail	N/A

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Bombardier, Inc Pricing

Bombardier, Inc ROI & Value For Money

3.7/5

Bombardier, Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Bombardier, Inc Pricing vs. Competitors

Compared to its competitors, Bombardier, Inc's ROI score is rated right above Dassault Falcon Jet, and is preceded by Airbus.

COMPANY		Pricing Score
	Embraer SA	4.5/5
	Gulfstream Aerospace	3.9/5
	Airbus	3.9/5
	Bombardier, Inc	3.7/5
	Dassault Falcon Jet	3.5/5
	Stadler Rail	N/A

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Bombardier, Inc Customer Satisfaction (CSAT)

Bombardier, Inc Customer Satisfaction (CSAT) Score

71 / 100

Bombardier, Inc has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	38%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	13%
Very Dissatisfied	8%

Very Satisfied

38%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Bombardier, Inc Customer Satisfaction vs. Competitors

Compared to its competitors, Bombardier, Inc's Customer Satisfaction score is rated right above Dassault Falcon Jet, and is preceded by Airbus.

COMPANY		Customer Satisfaction (CSAT) Score
	Embraer SA	100%
	Gulfstream Aerospace	85%
	Airbus	82%
	Bombardier, Inc	71%
	Dassault Falcon Jet	37%
	Stadler Rail	0%

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Bombardier, Inc Customer Service

3.7/5

Bombardier, Inc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Bombardier, Inc's Customer Service

Address

H3B 1Y8 Canada

Website

https://www.bombardier.com/

Bombardier, Inc Customer Service vs. Competitors

Compared to its competitors, Bombardier, Inc's Customer Service score is rated right above Dassault Falcon Jet, and is preceded by Airbus.

COMPANY		Customer Service Score
	Embraer SA	4.5/5
	Gulfstream Aerospace	4.1/5
	Airbus	4.1/5
	Bombardier, Inc	3.7/5
	Dassault Falcon Jet	3.7/5
	Stadler Rail	N/A

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Bombardier, Inc as an Employer

3.7/5

Bombardier, Inc has a 3.7/5 stars for its overall company culture rated by their employees

top

15%

CEO of Bombardier, Inc

Alain Bellemare

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bombardier, Inc scored a 37 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Bombardier, Inc would recommend the brand to a friend. ENPS measures how likely Bombardier, Inc employees would recommend working at Bombardier, Inc to a friend.

Net Promoter Score

NPS Score

59%	Promoters
19%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
20%	Passive
37%	Detractors

Global Ranking Snapshot

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