100
NPS
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Embraer SA
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About Embraer SA's Brand
Embraer SA is a Brazil-based holding company primarily engaged in the manufacture of aircrafts Among its major competitors, Embraer SA is ranked in 1st place for NPS while Bombardier, Inc is 2nd, and Gulfstream Aerospace is 3rd.Their current market cap is $2.92B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Embraer SA Ranking
- #1 / 4 of its competitors
Embraer SA NPS
Embraer SA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Embraer SA's customers would recommend using the product based on a scale of -100 to 100.
Embraer SA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Embraer SA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
How Other Brands Compare
Embraer SA is ranked first for NPS among its competitors. Gulfstream Aerospace and Airbus come in second and third, with Boeing coming in at #4. Among those competitors, it is the lowest valued company behind Boeing.
Embraer SA |  Boeing |  Airbus |  Gulfstream Aerospace | |
| Global Ranking | #- | #132 | #236 | #- |
| NPS | 100 | 7 | 27 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.92B | $147.47B | $93.02B | $47.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embraer SA NPS vs. Competitors
Compared to its competitors, Embraer SA's NPS is rated right above Bombardier, Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Embraer SA | 100 |
 | Bombardier, Inc | 37 |
| Gulfstream Aerospace | 32 |
| Airbus | 27 |
| Boeing | 7 |
 | Dassault Falcon Jet | -11 |
Embraer SA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Embraer SA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Embraer SA Customer Loyalty vs. Competitors
Compared to its competitors, Embraer SA's Customer Loyalty score is rated right above Gulfstream Aerospace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Embraer SA | 100% |
| Gulfstream Aerospace | 90% |
| Bombardier, Inc | 83% |
| Airbus | 82% |
| Dassault Falcon Jet | 80% |
| Boeing | 68% |
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Embraer SA Product Quality
5/5
Embraer SA has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Embraer SA Product Information
Embraer SA’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://embraer.com.br/en-us
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Embraer SA Product Quality vs. Competitors
Compared to its competitors, Embraer SA's Product Quality score is rated right above Airbus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Embraer SA | 5/5 |
| Airbus | 4.1/5 |
| Gulfstream Aerospace | 4/5 |
| Bombardier, Inc | 3.9/5 |
| Dassault Falcon Jet | 3.6/5 |
| Boeing | 3.5/5 |
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Embraer SA Pricing
Embraer SA ROI & Value For Money
4.5/5
Embraer SA has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Embraer SA Pricing vs. Competitors
Compared to its competitors, Embraer SA's ROI score is rated right above Gulfstream Aerospace.
| COMPANY | Pricing Score | |
|---|---|---|
| Embraer SA | 4.5/5 |
| Gulfstream Aerospace | 3.9/5 |
| Airbus | 3.9/5 |
| Bombardier, Inc | 3.7/5 |
| Boeing | 3.5/5 |
| Dassault Falcon Jet | 3.5/5 |
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Embraer SA Customer Satisfaction (CSAT)
Embraer SA Customer Satisfaction (CSAT) Score
100 / 100
Embraer SA has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Embraer SA Customer Satisfaction vs. Competitors
Compared to its competitors, Embraer SA's Customer Satisfaction score is rated right above Gulfstream Aerospace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Embraer SA | 100% |
| Gulfstream Aerospace | 85% |
| Airbus | 82% |
| Bombardier, Inc | 71% |
| Boeing | 62% |
| Dassault Falcon Jet | 37% |
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Embraer SA Customer Service
4.5/5
Embraer SA has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Embraer SA's Customer Service
Address
Avenida Brigadeiro Faria Lima 2170,, PUTIM SAO JOSE DOS CAMPOS, 12227-901 Brazil
Website
http://embraer.com.br/en-us
Embraer SA Customer Service vs. Competitors
Compared to its competitors, Embraer SA's Customer Service score is rated right above Gulfstream Aerospace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Embraer SA | 4.5/5 |
| Gulfstream Aerospace | 4.1/5 |
| Airbus | 4.1/5 |
| Bombardier, Inc | 3.7/5 |
| Dassault Falcon Jet | 3.7/5 |
| Boeing | 3.6/5 |
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Embraer SA as an Employer
3.2/5
Embraer SA has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
CEO of Embraer SA
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Embraer SA scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Embraer SA would recommend the brand to a friend. ENPS measures how likely Embraer SA employees would recommend working at Embraer SA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
