0
NPS
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VTS
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About VTS' Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
VTS CMO
VTS NPS
VTS's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether VTS's customers would recommend using the product based on a scale of -100 to 100.
VTS Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
VTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VTS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of VTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VTS Product Quality
5/5
VTS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock VTS' overall Product Quality score rated by its users and customers.
VTS Product Information
VTS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.vts.com/
- Company Size
- 1-10 Employees
Industry
Tech
VTS Pricing
VTS ROI & Value For Money
5/5
VTS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock VTS' overall ROI score rated by its users and customers.
VTS Customer Satisfaction (CSAT)
VTS Customer Satisfaction (CSAT) Score
50 / 100
VTS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VTS Customer Service
5/5
VTS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock VTS' overall Customer Service score rated by its users and customers.
About VTS's Customer Service
Address
99 Canal Center Plaza, New York City, NY 22314
Website
https://www.vts.com/
Phone Number
1-703-739-2610
VTS as an Employer
2.9/5
VTS has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
VTS scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of VTS would recommend the brand to a friend. ENPS measures how likely VTS employees would recommend working at VTS to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 31% | Promoters |
|---|---|
| 28% | Passive |
| 41% | Detractors |
