0
NPS
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Brand Page
Toro
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About Toro's Brand
Toro is an industry leader in running high performance Facebook campaigns for mobile apps.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Toro NPS
Toro's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Toro's customers would recommend using the product based on a scale of -100 to 100.
Toro Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Toro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toro Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Toro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toro Product Quality
4/5
Toro has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Toro's overall Product Quality score rated by its users and customers.
Toro Product Information
Toro’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://redhotlabs.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
Toro Pricing
Toro ROI & Value For Money
3.5/5
Toro has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Toro's overall ROI score rated by its users and customers.
Toro Customer Satisfaction (CSAT)
Toro Customer Satisfaction (CSAT) Score
50 / 100
Toro has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Toro Customer Service
3.7/5
Toro has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Toro's overall Customer Service score rated by its users and customers.
About Toro's Customer Service
Address
San Francisco, CA
Website
http://redhotlabs.com
Phone Number
14155341224
Toro as an Employer
2.6/5
Toro has a 2.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Toro scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Toro would recommend the brand to a friend. ENPS measures how likely Toro employees would recommend working at Toro to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
