11
NPS
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Husqvarna
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About Husqvarna's Brand
Husqvarna Group produces outdoor power products, including chainsaws, trimmers, robotic lawn mowers, and garden tractors.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Husqvarna NPS
Husqvarna's Net Promoter Score (NPS) is a 11 with 51% Promoters, 9% Passives, and 40% Detractors. Net Promoter Score tracks whether Husqvarna's customers would recommend using the product based on a scale of -100 to 100.
Husqvarna Overall NPS
| 51% | Promoters |
|---|---|
| 9% | Passives |
| 40% | Detractors |
Husqvarna NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 10 | May 2024 | 10 |
Jun 2024 10 | Jun 2024 | 10 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 13 | Feb 2025 | 13 |
Apr 2025 11 | Apr 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Sep 2025 11 | Sep 2025 | 11 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Husqvarna NPS by Gender
Male customers rated Husqvarna's NPS 16 points higher than Female customers.
Male
-17
Husqvarna's NPS was rated -17 by Male customers on Comparably.
38%
Promoters
7%
Passives
55%
Detractors
Female
-33
Husqvarna's NPS was rated -33 by Female customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Husqvarna NPS by Ethnicity
Husqvarna's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -41 | Caucasian | -41 |
Other -25 | Other | -25 |
Husqvarna NPS by Age
Husqvarna's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Husqvarna NPS by Usage
Husqvarna's NPS was rated the highest by customers who have used Husqvarna's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -43 | Less than 1 Year | -43 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years -24 | 5 to 10 Years | -24 |
Over 10 Years 0 | Over 10 Years | 0 |
Husqvarna Customer Reviews
Out of the 9 Husqvarna customer reviews 3 were positive and 6 were constructive. Husqvarna customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Husqvarna Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Husqvarna users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Husqvarna Customer Loyalty Score by Gender
Male customers rated Husqvarna's Customer Loyalty score 23% higher than Female customers.
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Male
78%
Yes
Female
55%
Yes
Husqvarna Customer Loyalty Score by Ethnicity
Husqvarna's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Husqvarna.
61
out of 100
Caucasian
100
out of 100
Other
Husqvarna Customer Loyalty Score by Age
Husqvarna's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 78% | 36-40 | 78% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
61-65 70% | 61-65 | 70% |
66+ 64% | 66+ | 64% |
Husqvarna Customer Loyalty Score by Usage
Husqvarna's Customer Loyalty score was rated the highest by customers who have used Husqvarna's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Husqvarna Customer Loyalty Score by Industry
Husqvarna's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Husqvarna Product Quality
3.3/5
Husqvarna has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Husqvarna Product Information
Husqvarna’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Husqvarna's product the highest. Reviewers from the Banking and Financial Services industry rated Husqvarna the lowest at 2.
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Consumer Services
Hardware and Devices
SaaS
Sports & Entertainment
Quick Insights into Husqvarna Product Quality
Husqvarna's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Husqvarna Product Quality the Highest
Ranked Husqvarna Product Quality the Lowest
Husqvarna Product Quality Score by Gender
Male customers rated Husqvarna's Product Quality score 0.3 stars higher than Female customers.
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Male
2.7/5
Female
2.4/5
Husqvarna Product Quality Score by Ethnicity
Husqvarna's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Husqvarna.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2.7 | Other | 2.7 |
Husqvarna Product Quality Score by Age
Husqvarna's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Husqvarna.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.1 | 51-55 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Husqvarna Product Quality Score by Usage
Husqvarna's Product Quality score was rated the highest by customers who have used Husqvarna's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Husqvarna Product Quality Score by Industry
Husqvarna's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Husqvarna Pricing
Husqvarna ROI & Value For Money
3.2/5
Husqvarna has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Husqvarna Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Husqvarna.
Quick Insights into Husqvarna ROI
Husqvarna's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Husqvarna ROI the Highest
Ranked Husqvarna ROI the Lowest
Husqvarna ROI Score by Gender
Female customers rated Husqvarna's ROI score 0.3 stars higher than Male customers.
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Male
2.5/5
Female
2.8/5
Husqvarna ROI Score by Ethnicity
Husqvarna's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Husqvarna.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.1 | Other | 3.1 |
Husqvarna ROI Score by Age
Husqvarna's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Husqvarna.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Husqvarna ROI Score by Usage
Husqvarna's ROI score was rated the highest by customers who have used Husqvarna's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Husqvarna ROI Score by Industry
Husqvarna's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Husqvarna Customer Satisfaction (CSAT)
Husqvarna Customer Satisfaction (CSAT) Score
52 / 100
Husqvarna has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
21%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Husqvarna Customer Satisfaction
Husqvarna's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Husqvarna Customer Satisfaction the Highest
Ranked Husqvarna Customer Satisfaction the Lowest
Husqvarna Customer Satisfaction Score by Gender
Male customers rated Husqvarna's Customer Satisfaction score 9 points higher than Female customers.
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34 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 52% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Husqvarna Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Husqvarna's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
16%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
63%
CSAT according to Other
Husqvarna's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Husqvarna Customer Satisfaction Score by Age
Husqvarna's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Husqvarna.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
Husqvarna Customer Satisfaction Score by Usage
Husqvarna's Customer Satisfaction score was rated the highest by customers who have used Husqvarna's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Husqvarna Customer Satisfaction Score by Industry
Husqvarna's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Husqvarna Customer Service
3.2/5
Husqvarna has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Husqvarna's Customer Service
Address
SE-103 92, Olathe, KS
Website
http://www.husqvarnagroup.com/
Phone Number
46087389000
Quick Insights into Husqvarna Customer Service
Husqvarna's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Husqvarna's Customer Service score.
Ranked Husqvarna Customer Service the Highest
Ranked Husqvarna Customer Service the Lowest
Husqvarna Customer Service Score by Gender
Female customers rated Husqvarna's Customer Service score 0.4 stars higher than Male customers.
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Male
2.3/5
Female
2.7/5
Husqvarna Customer Service Score by Ethnicity
Husqvarna's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Husqvarna.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.5 | Other | 2.5 |
Husqvarna Customer Service Score by Age
Husqvarna's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Husqvarna.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.6 | 51-55 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Husqvarna Customer Service Score by Usage
Husqvarna's Customer Service score was rated the highest by customers who have used Husqvarna's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Husqvarna Customer Service Score by Industry
Husqvarna's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Consumer vs. Employees
Husqvarna scored a 11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Husqvarna would recommend the brand to a friend. ENPS measures how likely Husqvarna employees would recommend working at Husqvarna to a friend.
Net Promoter Score
11
NPS Score
| 51% | Promoters |
|---|---|
| 9% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
