-25
NPS
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Aam
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About Aam's Brand
American Axle is a manufacturer of automobile driveline and drivetrain components and systems for commercial vehicle and industrial markets. Among its major competitors, Aam is ranked in 8th place for NPS while Linamar is 1st, and Valeo is 2nd.Their current market cap is $1.11B
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Aam Ranking
- #4 / 4 of its competitors
Aam NPS
Aam's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Aam's customers would recommend using the product based on a scale of -100 to 100.
Aam Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Aam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2024 -15 | Jun 2024 | -15 |
Jul 2024 -25 | Jul 2024 | -25 |
How Other Brands Compare
Aam is ranked #4 for NPS among its competitors. Snap-on Tools and Tenneco come in first and second, with General Motors coming in at third. Among those competitors, it is the third most valued company behind General Motors.
Aam |  General Motors |  Snap-on Tools |  Tenneco | |
| Global Ranking | #- | #140 | #340 | #849 |
| NPS | -25 | 13 | 19 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.11B | $89.77B | $13.75B | $652.19M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aam NPS vs. Competitors
Compared to its competitors, Aam's NPS is rated right below Autoliv.
| COMPANY | NPS Score | |
|---|---|---|
 | Linamar | 34 |
 | Valeo | 33 |
 | Meritor | 24 |
| Snap-on Tools | 19 |
| Tenneco | 18 |
| General Motors | 13 |
 | Autoliv | 0 |
| Aam | -25 |
Aam Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Aam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aam Customer Loyalty vs. Competitors
Compared to its competitors, Aam's Customer Loyalty score is rated right above Tenneco, and is preceded by Valeo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Meritor | 84% |
| Snap-on Tools | 84% |
| Linamar | 77% |
| General Motors | 77% |
| Autoliv | 77% |
| Valeo | 76% |
| Aam | 72% |
| Tenneco | 70% |
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Aam Product Quality
3.2/5
Aam has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Aam Product Information
Aam’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.aam.com/
- Company Size
- 10,000+ Employees
Industry
Transportation
Aam Product Quality vs. Competitors
Compared to its competitors, Aam's Product Quality score is rated right below Meritor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Snap-on Tools | 4.2/5 |
| Linamar | 4.1/5 |
| Valeo | 4/5 |
| Tenneco | 3.7/5 |
| Autoliv | 3.6/5 |
| General Motors | 3.6/5 |
| Meritor | 3.3/5 |
| Aam | 3.2/5 |
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Aam Pricing
Aam ROI & Value For Money
3.2/5
Aam has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Aam Pricing vs. Competitors
Compared to its competitors, Aam's ROI score is rated right below General Motors.
| COMPANY | Pricing Score | |
|---|---|---|
| Linamar | 3.9/5 |
| Tenneco | 3.8/5 |
| Valeo | 3.8/5 |
| Meritor | 3.5/5 |
| Autoliv | 3.5/5 |
| Snap-on Tools | 3.4/5 |
| General Motors | 3.4/5 |
| Aam | 3.2/5 |
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Aam Customer Satisfaction (CSAT)
Aam Customer Satisfaction (CSAT) Score
50 / 100
Aam has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aam Customer Satisfaction vs. Competitors
Compared to its competitors, Aam's Customer Satisfaction score is rated right below Autoliv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Valeo | 82% |
| Snap-on Tools | 72% |
| Tenneco | 72% |
| Linamar | 69% |
| General Motors | 66% |
| Meritor | 63% |
| Autoliv | 61% |
| Aam | 50% |
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Aam Customer Service
3/5
Aam has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Aam's Customer Service
Address
Detroit, MI United States of America
Website
http://www.aam.com/
Aam Customer Service vs. Competitors
Compared to its competitors, Aam's Customer Service score is rated right below Autoliv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valeo | 3.9/5 |
| Tenneco | 3.9/5 |
| Linamar | 3.7/5 |
| Meritor | 3.6/5 |
| Snap-on Tools | 3.6/5 |
| General Motors | 3.4/5 |
| Autoliv | 3.1/5 |
| Aam | 3/5 |
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Aam as an Employer
2.8/5
Aam has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aam scored a -25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Aam would recommend the brand to a friend. ENPS measures how likely Aam employees would recommend working at Aam to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
