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NPS
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Autoliv
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About Autoliv's Brand
The Company is founded by Lennart Lindblad under the name Lindblads Autoservice AB, a car and tractor repair shop. Among its major competitors, Autoliv is ranked in 4th place for NPS while Lear Corporation is 1st, and 3M is 2nd.Their current market cap is $8.23B
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.1/5
Customer Service
Autoliv Ranking
- #4 / 4 of its competitors
Autoliv NPS
Autoliv's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Autoliv's customers would recommend using the product based on a scale of -100 to 100.
Autoliv Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Autoliv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 13 | Jun 2022 | 13 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -11 | Sep 2022 | -11 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -8 | Apr 2023 | -8 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -8 | Jul 2023 | -8 |
Jan 2024 -12 | Jan 2024 | -12 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2025 -5 | Aug 2025 | -5 |
Sep 2025 -1 | Sep 2025 | -1 |
How Other Brands Compare
Autoliv is ranked #4 for NPS among its competitors. Lear Corporation and 3M come in first and second, with Aptiv coming in at third. Among those competitors, it is the third most valued company behind 3M.
Autoliv |  3M |  Lear Corporation |  Aptiv | |
| Global Ranking | #- | #96 | #537 | #- |
| NPS | 0 | 22 | 27 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.23B | $111.65B | $7.74B | $41.53B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autoliv NPS by Gender
Autoliv's NPS was rated -25 by Male customers on Comparably.
Male
-25
Autoliv's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Autoliv's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Autoliv NPS by Usage
Autoliv's NPS was rated 0 points by customers who have used Autoliv's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Autoliv NPS vs. Competitors
Compared to its competitors, Autoliv's NPS is rated right above Aam, and is preceded by Aptiv.
| COMPANY | NPS Score | |
|---|---|---|
| Lear Corporation | 27 |
| 3M | 22 |
| Aptiv | 0 |
| Autoliv | 0 |
 | Aam | -25 |
 | Lawson Products | -46 |
 | Takata Corporation | -100 |
Autoliv Customer Reviews
Out of the 2 Autoliv customer reviews 0 were positive and 2 were constructive. Autoliv customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Autoliv Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Autoliv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Autoliv Customer Loyalty Score by Gender
Autoliv's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Autoliv Customer Loyalty Score by Usage
Autoliv's Customer Loyalty score was rated 78% by customers who have used Autoliv's products/services for 2 to 5 Years.
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Autoliv Customer Loyalty Score by Industry
Autoliv's Customer Loyalty score was rated 70% by Automotive and Transportation industry customers.
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Autoliv Customer Loyalty vs. Competitors
Compared to its competitors, Autoliv's Customer Loyalty score is rated right above Aptiv, and is preceded by 3M.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lear Corporation | 83% |
| 3M | 80% |
| Autoliv | 77% |
| Aptiv | 72% |
| Aam | 72% |
| Takata Corporation | 55% |
| Lawson Products | 51% |
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Autoliv Product Quality
3.6/5
Autoliv has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Autoliv Product Information
Autoliv’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Autoliv's product the highest.
- Website
- http://autoliv.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Travel
Quick Insights into Autoliv Product Quality
Autoliv's Product Quality score was rated highest by Male customers.
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Ranked Autoliv Product Quality the Highest
Autoliv Product Quality Score by Gender
Autoliv's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Autoliv Product Quality Score by Usage
Autoliv's Product Quality score was rated 3.5 stars by customers who have used Autoliv's products/services for 2 to 5 Years.
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Autoliv Product Quality Score by Industry
Autoliv's Product Quality score was rated 3.8 stars by Automotive and Transportation industry customers.
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Autoliv Product Quality vs. Competitors
Compared to its competitors, Autoliv's Product Quality score is rated right above Lawson Products, and is preceded by Aptiv.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| 3M | 3.9/5 |
| Aptiv | 3.9/5 |
| Autoliv | 3.6/5 |
| Lawson Products | 3.4/5 |
| Aam | 3.2/5 |
| Takata Corporation | 2.7/5 |
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Autoliv Pricing
Autoliv ROI & Value For Money
3.5/5
Autoliv has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Autoliv Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Autoliv ROI
Autoliv's ROI score was rated highest by customers who have used Autoliv's products/services for 2 to 5 Years.
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Ranked Autoliv ROI the Highest
Autoliv ROI Score by Gender
Autoliv's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Autoliv ROI Score by Usage
Autoliv's ROI score was rated 3.6 stars by customers who have used Autoliv's products/services for 2 to 5 Years.
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Autoliv ROI Score by Industry
Autoliv's ROI score was rated 3.1 stars by Automotive and Transportation industry customers.
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Autoliv Pricing vs. Competitors
Compared to its competitors, Autoliv's ROI score is rated right above Aam, and is preceded by 3M.
| COMPANY | Pricing Score | |
|---|---|---|
| Lear Corporation | 4.1/5 |
| Aptiv | 4/5 |
| 3M | 3.8/5 |
| Autoliv | 3.5/5 |
| Aam | 3.2/5 |
| Lawson Products | 2.7/5 |
| Takata Corporation | 1.7/5 |
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Autoliv Customer Satisfaction (CSAT)
Autoliv Customer Satisfaction (CSAT) Score
61 / 100
Autoliv has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
23%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Autoliv Customer Satisfaction
Autoliv's Customer Satisfaction score was rated highest by customers who have used Autoliv's products/services for 2 to 5 Years.
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Ranked Autoliv Customer Satisfaction the Highest
Autoliv Customer Satisfaction Score by Gender
Autoliv's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Autoliv Customer Satisfaction Score by Usage
Autoliv's Customer Satisfaction score was rated 50 points by customers who have used Autoliv's products/services for 2 to 5 Years.
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Autoliv Customer Satisfaction Score by Industry
Autoliv's Customer Satisfaction score was rated 33 points by Automotive and Transportation industry customers.
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}Autoliv Customer Satisfaction vs. Competitors
Compared to its competitors, Autoliv's Customer Satisfaction score is rated right above Aam, and is preceded by Aptiv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lear Corporation | 82% |
| 3M | 75% |
| Aptiv | 70% |
| Autoliv | 61% |
| Aam | 50% |
| Takata Corporation | 50% |
| Lawson Products | 49% |
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Autoliv Customer Service
3.1/5
Autoliv has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Autoliv's Customer Service
Address
Auburn Hills, MI
Website
http://autoliv.com
Phone Number
1(801) 612-5555
Quick Insights into Autoliv Customer Service
Autoliv's Customer Service score was rated highest by customers who have used Autoliv's products/services for 2 to 5 Years.
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Ranked Autoliv Customer Service the Highest
Autoliv Customer Service Score by Gender
Autoliv's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Autoliv Customer Service Score by Usage
Autoliv's Customer Service score was rated 2.9 stars by customers who have used Autoliv's products/services for 2 to 5 Years.
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Autoliv Customer Service Score by Industry
Autoliv's Customer Service score was rated 2.8 stars by Automotive and Transportation industry customers.
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Autoliv Customer Service vs. Competitors
Compared to its competitors, Autoliv's Customer Service score is rated right above Aam, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lear Corporation | 4.2/5 |
| Aptiv | 4/5 |
| 3M | 3.8/5 |
| Autoliv | 3.1/5 |
| Aam | 3/5 |
| Lawson Products | 2.9/5 |
| Takata Corporation | 2.7/5 |
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Autoliv as an Employer
3.9/5
Autoliv has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Autoliv scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Autoliv would recommend the brand to a friend. ENPS measures how likely Autoliv employees would recommend working at Autoliv to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
