-100
NPS
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Takata Corporation
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About Takata Corporation's Brand
Takata Corporation is an automotive parts company based in Japan.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
1.7/5
Pricing
2.7/5
Customer Service
Takata Corporation NPS
Takata Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Takata Corporation's customers would recommend using the product based on a scale of -100 to 100.
Takata Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Takata Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Takata Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Takata Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Takata Corporation Product Quality
2.7/5
Takata Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Takata Corporation Product Information
Takata Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.takata.com/en/
- Company Size
- 10,000+ Employees
Takata Corporation Pricing
Takata Corporation ROI & Value For Money
1.7/5
Takata Corporation has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Takata Corporation Customer Satisfaction (CSAT)
Takata Corporation Customer Satisfaction (CSAT) Score
50 / 100
Takata Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Takata Corporation Customer Service
2.7/5
Takata Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Takata Corporation's Customer Service
Address
2500 Takata Drive, Auburn Hills, MI 48326
Website
http://www.takata.com/en/
Phone Number
81 3 3582 3222
Takata Corporation as an Employer
2.8/5
Takata Corporation has a 2.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Takata Corporation scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Takata Corporation would recommend the brand to a friend. ENPS measures how likely Takata Corporation employees would recommend working at Takata Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
