-46
NPS
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Lawson Products
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About Lawson Products' Brand
Lawson Products is an industrial distributor of maintenance and repair products. Among its major competitors, Lawson Products is ranked in 7th place for NPS while McMaster-Carr is 1st, and Motion Industries is 2nd.Their current market cap is $784.96M
Brand at a Glance
51%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Lawson Products Ranking
- #4 / 4 of its competitors
Lawson Products NPS
Lawson Products's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether Lawson Products's customers would recommend using the product based on a scale of -100 to 100.
Lawson Products Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
Lawson Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2022 -66 | May 2022 | -66 |
Jun 2022 -25 | Jun 2022 | -25 |
Jul 2022 -40 | Jul 2022 | -40 |
Jan 2023 -17 | Jan 2023 | -17 |
Feb 2023 -29 | Feb 2023 | -29 |
Aug 2023 -33 | Aug 2023 | -33 |
Jun 2024 -40 | Jun 2024 | -40 |
Jan 2025 -45 | Jan 2025 | -45 |
How Other Brands Compare
Lawson Products is ranked #4 for NPS among its competitors. McMaster-Carr and Motion Industries come in first and second, with W.W. Grainger coming in at third. Among those competitors, it is the lowest valued company behind Motion Industries.
Lawson Products |  W.W. Grainger |  McMaster-Carr |  Motion Industries | |
| Global Ranking | #- | #512 | #782 | #- |
| NPS | -46 | 25 | 53 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $784.96M | $21.27B | - | $22.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lawson Products NPS by Gender
Lawson Products's NPS was rated 0 by Male customers on Comparably.
Male
0
Lawson Products's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Lawson Products's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lawson Products NPS by Ethnicity
Lawson Products's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Lawson Products NPS by Usage
Lawson Products's NPS was rated 0 points by customers who have used Lawson Products's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Lawson Products NPS vs. Competitors
Compared to its competitors, Lawson Products's NPS is rated right below Autoliv.
| COMPANY | NPS Score | |
|---|---|---|
| McMaster-Carr | 53 |
| Motion Industries | 31 |
 | MSC Industrial Direct | 26 |
| W.W. Grainger | 25 |
 | Fastenal | 5 |
 | Autoliv | 0 |
| Lawson Products | -46 |
Lawson Products Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Lawson Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lawson Products Customer Loyalty Score by Gender
Lawson Products's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
Lawson Products Customer Loyalty Score by Ethnicity
Lawson Products's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lawson Products.
55
out of 100
Caucasian
Lawson Products Customer Loyalty Score by Usage
Lawson Products's Customer Loyalty score was rated 40% by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Lawson Products Customer Loyalty vs. Competitors
Compared to its competitors, Lawson Products's Customer Loyalty score is rated right below Fastenal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Motion Industries | 84% |
| McMaster-Carr | 82% |
| W.W. Grainger | 78% |
| Autoliv | 77% |
| MSC Industrial Direct | 73% |
| Fastenal | 70% |
| Lawson Products | 51% |
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Lawson Products Product Quality
3.4/5
Lawson Products has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Lawson Products Product Information
Lawson Products’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Productivity
Travel
Quick Insights into Lawson Products Product Quality
Lawson Products's Product Quality score was rated highest by Caucasian customers.
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Ranked Lawson Products Product Quality the Highest
Lawson Products Product Quality Score by Gender
Lawson Products's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Lawson Products Product Quality Score by Ethnicity
Lawson Products's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lawson Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Lawson Products Product Quality Score by Usage
Lawson Products's Product Quality score was rated 3.5 stars by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Lawson Products Product Quality vs. Competitors
Compared to its competitors, Lawson Products's Product Quality score is rated right above MSC Industrial Direct, and is preceded by Autoliv.
| COMPANY | Product Quality Score | |
|---|---|---|
| McMaster-Carr | 4.3/5 |
| W.W. Grainger | 3.9/5 |
| Motion Industries | 3.8/5 |
| Fastenal | 3.6/5 |
| Autoliv | 3.6/5 |
| Lawson Products | 3.4/5 |
| MSC Industrial Direct | 3.2/5 |
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Lawson Products Pricing
Lawson Products ROI & Value For Money
2.7/5
Lawson Products has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Lawson Products ROI
Lawson Products's ROI score was rated highest by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Ranked Lawson Products ROI the Highest
Lawson Products ROI Score by Gender
Lawson Products's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Lawson Products ROI Score by Ethnicity
Lawson Products's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lawson Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Lawson Products ROI Score by Usage
Lawson Products's ROI score was rated 3.3 stars by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Lawson Products Pricing vs. Competitors
Compared to its competitors, Lawson Products's ROI score is rated right below MSC Industrial Direct.
| COMPANY | Pricing Score | |
|---|---|---|
| McMaster-Carr | 4/5 |
| W.W. Grainger | 3.7/5 |
| Motion Industries | 3.6/5 |
| Fastenal | 3.5/5 |
| Autoliv | 3.5/5 |
| MSC Industrial Direct | 3.3/5 |
| Lawson Products | 2.7/5 |
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Lawson Products Customer Satisfaction (CSAT)
Lawson Products Customer Satisfaction (CSAT) Score
49 / 100
Lawson Products has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lawson Products Customer Satisfaction
Lawson Products's Customer Satisfaction score was rated highest by Male customers.
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Ranked Lawson Products Customer Satisfaction the Highest
Lawson Products Customer Satisfaction Score by Gender
Lawson Products's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lawson Products.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Lawson Products Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lawson Products' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lawson Products.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Lawson Products Customer Satisfaction Score by Usage
Lawson Products's Customer Satisfaction score was rated 67 points by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Lawson Products Customer Satisfaction vs. Competitors
Compared to its competitors, Lawson Products's Customer Satisfaction score is rated right below Autoliv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McMaster-Carr | 84% |
| W.W. Grainger | 74% |
| Motion Industries | 70% |
| MSC Industrial Direct | 67% |
| Fastenal | 67% |
| Autoliv | 61% |
| Lawson Products | 49% |
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Lawson Products Customer Service
2.9/5
Lawson Products has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Lawson Products's Customer Service
Address
8770 West Bryn Mawr, Suite 900, Chicago, IL
Website
https://www.lawsonproducts.com/
Phone Number
(866)837-9908
Quick Insights into Lawson Products Customer Service
Lawson Products's Customer Service score was rated highest by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Ranked Lawson Products Customer Service the Highest
Lawson Products Customer Service Score by Gender
Lawson Products's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Lawson Products Customer Service Score by Ethnicity
Lawson Products's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lawson Products.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Lawson Products Customer Service Score by Usage
Lawson Products's Customer Service score was rated 3.3 stars by customers who have used Lawson Products's products/services for 5 to 10 Years.
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Lawson Products Customer Service vs. Competitors
Compared to its competitors, Lawson Products's Customer Service score is rated right below Autoliv.
| COMPANY | Customer Service Score | |
|---|---|---|
| McMaster-Carr | 4.2/5 |
| W.W. Grainger | 3.9/5 |
| Motion Industries | 3.6/5 |
| Fastenal | 3.5/5 |
| MSC Industrial Direct | 3.2/5 |
| Autoliv | 3.1/5 |
| Lawson Products | 2.9/5 |
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Lawson Products as an Employer
2.8/5
Lawson Products has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Lawson Products scored a -46 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Lawson Products would recommend the brand to a friend. ENPS measures how likely Lawson Products employees would recommend working at Lawson Products to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
