31
NPS
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Motion Industries
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About Motion Industries' Brand
Motion Industries distributor of quality products and services.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Motion Industries NPS
Motion Industries's Net Promoter Score (NPS) is a 31 with 60% Promoters, 11% Passives, and 29% Detractors. Net Promoter Score tracks whether Motion Industries's customers would recommend using the product based on a scale of -100 to 100.
Motion Industries Overall NPS
| 60% | Promoters |
|---|---|
| 11% | Passives |
| 29% | Detractors |
Motion Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 32 | May 2024 | 32 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 31 | Oct 2024 | 31 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 28 | Jan 2025 | 28 |
Apr 2025 32 | Apr 2025 | 32 |
Jun 2025 33 | Jun 2025 | 33 |
Sep 2025 33 | Sep 2025 | 33 |
Jan 2026 31 | Jan 2026 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motion Industries NPS by Gender
Male customers rated Motion Industries's NPS 48 points higher than Female customers.
Male
23
Motion Industries's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
-25
Motion Industries's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Motion Industries NPS by Ethnicity
Motion Industries's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 16 | Caucasian | 16 |
African American/Black -33 | African American/Black | -33 |
Other 0 | Other | 0 |
Motion Industries NPS by Age
Motion Industries's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Motion Industries NPS by Usage
Motion Industries's NPS was rated the highest by customers who have used Motion Industries's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years 20 | Over 10 Years | 20 |
Motion Industries Customer Reviews
Out of the 4 Motion Industries customer reviews 3 were positive and 1 was constructive. Motion Industries customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Motion Industries Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Motion Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Motion Industries Customer Loyalty Score by Gender
Male customers rated Motion Industries's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
Motion Industries Customer Loyalty Score by Ethnicity
Motion Industries's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Motion Industries.
85
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Other
Motion Industries Customer Loyalty Score by Age
Motion Industries's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Motion Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
51-55 78% | 51-55 | 78% |
Motion Industries Customer Loyalty Score by Usage
Motion Industries's Customer Loyalty score was rated the highest by customers who have used Motion Industries's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Motion Industries Customer Loyalty Score by Industry
Motion Industries's Customer Loyalty score was rated 100% by both Manufacturing and Machinery and Tech industry customers.
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Motion Industries Product Quality
3.8/5
Motion Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Motion Industries Product Information
Motion Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Motion Industries's product the highest. Reviewers from the Manufacturing and Machinery industry rated Motion Industries the lowest at 4.1.
- Company Size
- 5,001-10,000 Employees
Industry
Hardware and Devices
Marketplaces
SaaS
Quick Insights into Motion Industries Product Quality
Motion Industries's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Motion Industries's products/services for 2 to 5 Years.
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Ranked Motion Industries Product Quality the Highest
Ranked Motion Industries Product Quality the Lowest
Motion Industries Product Quality Score by Gender
Male customers rated Motion Industries's Product Quality score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Motion Industries Product Quality Score by Ethnicity
Motion Industries's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Motion Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.6 | Other | 3.6 |
Motion Industries Product Quality Score by Age
Motion Industries's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Motion Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.4 | 51-55 | 4.4 |
Motion Industries Product Quality Score by Usage
Motion Industries's Product Quality score was rated the highest by customers who have used Motion Industries's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Motion Industries Product Quality Score by Industry
Motion Industries's Product Quality score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Motion Industries Pricing
Motion Industries ROI & Value For Money
3.6/5
Motion Industries has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Motion Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Motion Industries.
Quick Insights into Motion Industries ROI
Motion Industries's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Motion Industries's products/services for 2 to 5 Years.
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Ranked Motion Industries ROI the Highest
Ranked Motion Industries ROI the Lowest
Motion Industries ROI Score by Gender
Female customers rated Motion Industries's ROI score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Motion Industries ROI Score by Ethnicity
Motion Industries's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Motion Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3.5 | Other | 3.5 |
Motion Industries ROI Score by Age
Motion Industries's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Motion Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
41-45 2.9 | 41-45 | 2.9 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4 | 51-55 | 4 |
Motion Industries ROI Score by Usage
Motion Industries's ROI score was rated the highest by customers who have used Motion Industries's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Motion Industries ROI Score by Industry
Motion Industries's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Motion Industries Customer Satisfaction (CSAT)
Motion Industries Customer Satisfaction (CSAT) Score
69 / 100
Motion Industries has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Motion Industries Customer Satisfaction
Motion Industries's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Caucasian customers.
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Ranked Motion Industries Customer Satisfaction the Highest
Ranked Motion Industries Customer Satisfaction the Lowest
Motion Industries Customer Satisfaction Score by Gender
Female customers rated Motion Industries's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Motion Industries.
64 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 8% | |
Very Dissatisfied | 21% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Motion Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Motion Industries' Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
45%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
18%
CSAT according to Other
Motion Industries' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Motion Industries.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Motion Industries Customer Satisfaction Score by Age
Motion Industries's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Motion Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 75% |
Motion Industries Customer Satisfaction Score by Usage
Motion Industries's Customer Satisfaction score was rated the highest by customers who have used Motion Industries's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Motion Industries Customer Satisfaction Score by Industry
Motion Industries's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Motion Industries Customer Satisfaction Score by Industry",
"text": "Motion Industries's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Motion Industries's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
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}Motion Industries Customer Service
3.6/5
Motion Industries has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Motion Industries's Customer Service
Address
1605 Alton Road, Birmingham, AL 35210
Website
https://www.motionindustries.com/
Phone Number
205-951-6998
Quick Insights into Motion Industries Customer Service
Motion Industries's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Motion Industries's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Motion Industries' Customer Service score.
Ranked Motion Industries Customer Service the Highest
Ranked Motion Industries Customer Service the Lowest
Motion Industries Customer Service Score by Gender
Male customers rated Motion Industries's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Motion Industries.
Male
3.5/5
Female
3.1/5
Motion Industries Customer Service Score by Ethnicity
Motion Industries's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Motion Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 3.5 | Other | 3.5 |
Motion Industries Customer Service Score by Age
Motion Industries's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Motion Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4 | 46-50 | 4 |
51-55 4.2 | 51-55 | 4.2 |
Motion Industries Customer Service Score by Usage
Motion Industries's Customer Service score was rated the highest by customers who have used Motion Industries's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Motion Industries Customer Service Score by Industry
Motion Industries's Customer Service score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Motion Industries as an Employer
4.5/5
Motion Industries has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Motion Industries scored a 31 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Motion Industries would recommend the brand to a friend. ENPS measures how likely Motion Industries employees would recommend working at Motion Industries to a friend.
Net Promoter Score
31
NPS Score
| 60% | Promoters |
|---|---|
| 11% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
