Meritor NPS & Customer Reviews

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Meritor

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Meritor

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About Meritor's Brand

Meritor is a leading global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets. Among its major competitors, Meritor is ranked in 1st place for NPS while Marriott is 2nd, and Daimler Trucks North America is 3rd.Their current market cap is $2.59B

Brand at a Glance

84%

Customer Loyalty

3.3/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Meritor Ranking

^#1 / 4 of its competitors

Meritor NPS

Meritor's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Meritor's customers would recommend using the product based on a scale of -100 to 100.

Meritor Overall NPS

NPS

62%	Promoters
0%	Passives
38%	Detractors

Meritor NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 100	Sep 2021	100
Jan 2022 33	Jan 2022	33
Mar 2022 50	Mar 2022	50
Apr 2022 60	Apr 2022	60
May 2022 33	May 2022	33
Jul 2022 15	Jul 2022	15
Oct 2022 0	Oct 2022	0
Mar 2023 11	Mar 2023	11
Jan 2024 20	Jan 2024	20
Jul 2024 27	Jul 2024	27
Jan 2025 17	Jan 2025	17
Jul 2025 23	Jul 2025	23

How Other Brands Compare

Meritor is ranked first for NPS among its competitors. Marriott and Daimler Trucks North America come in second and third, with Johnson Controls coming in at #4. Among those competitors, it is the lowest valued company behind Daimler Trucks North America.

	Meritor	Marriott	Daimler Trucks North America	Johnson Controls
Global Ranking	#-	#79	#-	#-
NPS	24	15	10	-17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$2.59B	$44.20B	$95.75B	$43.10B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Meritor NPS vs. Competitors

Compared to its competitors, Meritor's NPS is rated right above Marriott.

COMPANY		NPS Score
	Meritor	24
	Marriott	15
	Daimler Trucks North America	10
	Accuride Corporation	N/A
	Commercial Vehicle Group	N/A
	Nokian Tyres	N/A
	Johnson Controls	-17
	Aam	-25

Meritor Customer Reviews

Meritor Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Meritor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Meritor Customer Loyalty vs. Competitors

Compared to its competitors, Meritor's Customer Loyalty score is rated right above Marriott.

COMPANY		Customer Loyalty Score
	Meritor	84%
	Marriott	81%
	Daimler Trucks North America	75%
	Aam	72%
	Johnson Controls	71%
	Accuride Corporation	N/A
	Commercial Vehicle Group	N/A
	Nokian Tyres	N/A

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Meritor Product Quality

3.3/5

Meritor has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Meritor Product Information

Meritor’s product quality score is a 3.3 out of 5 as rated by its users and customers.

Website: http://www.meritor.com

Company Size: 1-10 Employees

Industry

Automotive and Transportation

Meritor Product Quality vs. Competitors

Compared to its competitors, Meritor's Product Quality score is rated right above Aam, and is preceded by Daimler Trucks North America.

COMPANY		Product Quality Score
	Marriott	3.5/5
	Daimler Trucks North America	3.5/5
	Meritor	3.3/5
	Aam	3.2/5
	Johnson Controls	3.1/5
	Accuride Corporation	N/A
	Commercial Vehicle Group	N/A
	Nokian Tyres	N/A

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Meritor Pricing

Meritor ROI & Value For Money

3.5/5

Meritor has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Meritor Pricing vs. Competitors

Compared to its competitors, Meritor's ROI score is rated right above Daimler Trucks North America.

COMPANY		Pricing Score
	Meritor	3.5/5
	Daimler Trucks North America	3.5/5
	Marriott	3.4/5
	Aam	3.2/5
	Johnson Controls	3/5
	Accuride Corporation	N/A
	Commercial Vehicle Group	N/A
	Nokian Tyres	N/A

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Meritor Customer Satisfaction (CSAT)

Meritor Customer Satisfaction (CSAT) Score

63 / 100

Meritor has an overall Customer Satisfaction score of 63 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	11%
Very Dissatisfied	13%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

11%

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Meritor Customer Satisfaction vs. Competitors

Compared to its competitors, Meritor's Customer Satisfaction score is rated right above Daimler Trucks North America, and is preceded by Marriott.

COMPANY		Customer Satisfaction (CSAT) Score
	Marriott	64%
	Meritor	63%
	Daimler Trucks North America	58%
	Johnson Controls	52%
	Aam	50%
	Accuride Corporation	0%
	Commercial Vehicle Group	0%
	Nokian Tyres	0%

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Meritor Customer Service

3.6/5

Meritor has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Meritor's Customer Service

Address

2135 West Maple Road, Troy, MI 48084

Website

http://www.meritor.com

Phone Number

(248) 435-1000

Meritor's Social Links

Meritor Customer Service vs. Competitors

Compared to its competitors, Meritor's Customer Service score is rated right above Daimler Trucks North America.

COMPANY		Customer Service Score
	Meritor	3.6/5
	Daimler Trucks North America	3.5/5
	Marriott	3.4/5
	Aam	3/5
	Johnson Controls	3/5
	Accuride Corporation	N/A
	Commercial Vehicle Group	N/A
	Nokian Tyres	N/A

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Meritor as an Employer

3.1/5

Meritor has a 3.1/5 stars for its overall company culture rated by their employees

top

50%

CEO of Meritor

Jeffrey Craig

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Meritor scored a 24 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Meritor would recommend the brand to a friend. ENPS measures how likely Meritor employees would recommend working at Meritor to a friend.

Net Promoter Score

NPS Score

62%	Promoters
0%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
16%	Passive
36%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail