33
NPS
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Valeo
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About Valeo's Brand
Valeo is a group focused on the design, production and sale of components, integrated systems and modules for the automotive industry.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Valeo NPS
Valeo's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Valeo's customers would recommend using the product based on a scale of -100 to 100.
Valeo Overall NPS
| 59% | Promoters |
|---|---|
| 15% | Passives |
| 26% | Detractors |
Valeo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 33 | Apr 2024 | 33 |
Jul 2024 33 | Jul 2024 | 33 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 33 | Jan 2025 | 33 |
May 2025 33 | May 2025 | 33 |
Jun 2025 32 | Jun 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valeo NPS by Gender
Male customers rated Valeo's NPS 32 points higher than Female customers.
Male
75
Valeo's NPS was rated 75 by Male customers on Comparably.
83%
Promoters
9%
Passives
8%
Detractors
Female
43
Valeo's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Valeo NPS by Ethnicity
Valeo's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 40 | Other | 40 |
Valeo NPS by Age
Valeo's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Valeo NPS by Usage
Valeo's NPS was rated the highest by customers who have used Valeo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Valeo Customer Reviews
Out of the 9 Valeo customer reviews 7 were positive and 2 were constructive. Valeo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Valeo Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Valeo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Valeo Customer Loyalty Score by Gender
Male customers rated Valeo's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Valeo Customer Loyalty Score by Ethnicity
Valeo's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Valeo.
100
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Valeo Customer Loyalty Score by Age
Valeo's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
Valeo Customer Loyalty Score by Usage
Valeo's Customer Loyalty score was rated the highest by customers who have used Valeo's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Valeo Customer Loyalty Score by Industry
Valeo's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Valeo Product Quality
4/5
Valeo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Valeo Product Information
Valeo’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Valeo's product the highest. Reviewers from the Tech industry rated Valeo the lowest at 3.5.
- Website
- https://www.valeovision.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Valeo Product Quality
Valeo's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Valeo Product Quality the Highest
Ranked Valeo Product Quality the Lowest
Valeo Product Quality Score by Gender
Male customers rated Valeo's Product Quality score 0.8 stars higher than Female customers.
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Male
4.1/5
Female
3.3/5
Valeo Product Quality Score by Ethnicity
Valeo's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Valeo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.6 | Other | 3.6 |
Valeo Product Quality Score by Age
Valeo's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Valeo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.5 | 26-30 | 4.5 |
36-40 3.5 | 36-40 | 3.5 |
Valeo Product Quality Score by Usage
Valeo's Product Quality score was rated the highest by customers who have used Valeo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Valeo Product Quality Score by Industry
Valeo's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Valeo Pricing
Valeo ROI & Value For Money
3.8/5
Valeo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Valeo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Valeo.
Quick Insights into Valeo ROI
Valeo's ROI score was rated highest by customers ages 26-30, and rated lowest by Asian or Pacific Islander customers.
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Ranked Valeo ROI the Highest
Ranked Valeo ROI the Lowest
Valeo ROI Score by Gender
Male customers rated Valeo's ROI score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Valeo ROI Score by Ethnicity
Valeo's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Valeo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.9 | Other | 3.9 |
Valeo ROI Score by Age
Valeo's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Valeo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.7 | 26-30 | 4.7 |
36-40 3.6 | 36-40 | 3.6 |
Valeo ROI Score by Usage
Valeo's ROI score was rated the highest by customers who have used Valeo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Valeo ROI Score by Industry
Valeo's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Valeo Customer Satisfaction (CSAT)
Valeo Customer Satisfaction (CSAT) Score
82 / 100
Valeo has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Valeo Customer Satisfaction
Valeo's Customer Satisfaction score was rated highest by customers who have used Valeo's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Valeo Customer Satisfaction the Highest
Ranked Valeo Customer Satisfaction the Lowest
Valeo Customer Satisfaction Score by Gender
Male customers rated Valeo's Customer Satisfaction score 19 points higher than Female customers.
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91 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
72 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Valeo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Valeo's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valeo.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Valeo's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Valeo.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Valeo's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Valeo Customer Satisfaction Score by Age
Valeo's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Valeo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 67% |
Valeo Customer Satisfaction Score by Usage
Valeo's Customer Satisfaction score was rated the highest by customers who have used Valeo's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Valeo Customer Satisfaction Score by Industry
Valeo's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Valeo Customer Satisfaction Score by Industry",
"text": "Valeo's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Valeo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 86,
"stars": 0,
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"scoreClassName": "max",
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}Valeo Customer Service
3.9/5
Valeo has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Valeo's overall Customer Service score rated by its users and customers.
About Valeo's Customer Service
Address
2, rue André Boulle, Rio Vista, CA 94046
Website
https://www.valeovision.com/
Phone Number
+(33) 1 48 98 86 00
Quick Insights into Valeo Customer Service
Valeo's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Valeo's Customer Service score.
Ranked Valeo Customer Service the Highest
Ranked Valeo Customer Service the Lowest
Valeo Customer Service Score by Gender
Male customers rated Valeo's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Valeo.
Male
4.1/5
Female
4/5
Valeo Customer Service Score by Ethnicity
Valeo's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Valeo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Valeo Customer Service Score by Age
Valeo's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Valeo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.5 | 26-30 | 4.5 |
36-40 4 | 36-40 | 4 |
Valeo Customer Service Score by Usage
Valeo's Customer Service score was rated the highest by customers who have used Valeo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Valeo Customer Service Score by Industry
Valeo's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Valeo as an Employer
4.1/5
Valeo has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Valeo scored a 33 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Valeo would recommend the brand to a friend. ENPS measures how likely Valeo employees would recommend working at Valeo to a friend.
Net Promoter Score
33
NPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
