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Univision is

Ranked

#38

Media and Entertainment Brands

Brand Page

Univision

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Univision

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Univision is ranked #38 in Media and Entertainment Brands

About Univision's Brand

Univision’s brand is ranked #334 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Univision. When compared to other organizations within the Media and Entertainment industry, Univision is ranked #38. Among its major competitors, Univision is ranked in 2nd place for NPS while Liberman Broadcasting is 1st, and Telemundo is 3rd.Their current valuation is $4.64B

Brand at a Glance

75%

Customer Loyalty

3.5/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Univision CMO

Jessica Rodriguez

Univision Ranking

^#38 in Media and Entertainment
^#2 / 4 of its competitors

Univision NPS

Univision's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether Univision's customers would recommend using the product based on a scale of -100 to 100.

Univision Overall NPS

NPS

56%	Promoters
13%	Passives
31%	Detractors

Univision NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 27	Jun 2024	27
Jul 2024 27	Jul 2024	27
Sep 2024 29	Sep 2024	29
Oct 2024 29	Oct 2024	29
Nov 2024 24	Nov 2024	24
Dec 2024 24	Dec 2024	24
Jan 2025 22	Jan 2025	22
Feb 2025 22	Feb 2025	22
May 2025 24	May 2025	24
Jul 2025 24	Jul 2025	24
Sep 2025 25	Sep 2025	25
Oct 2025 25	Oct 2025	25

How Other Brands Compare

Univision is ranked second for NPS among its competitors. Liberman Broadcasting and Telemundo come in first and third, with Sinclair Broadcast Group coming in at #4. Among those competitors, it is the second most valued company.

	Univision	Sinclair Broadcast Group	Liberman Broadcasting	Telemundo
Global Ranking	#334	#-	#-	#-
NPS	25	-57	100	-17
Valuation Updated every 24 hours for public companies	$4.64B	$1.63B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Univision NPS by Gender

Female customers rated Univision's NPS 12 points higher than Male customers.

Male

Univision's NPS was rated 8 by Male customers on Comparably.

54%

Promoters

Passives

46%

Detractors

Female

Univision's NPS was rated 20 by Female customers on Comparably.

52%

Promoters

16%

Passives

32%

Detractors

Univision NPS by Ethnicity

Univision's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34
Hispanic or Latino 3	Hispanic or Latino	3

Univision NPS by Age

Univision's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

37%

25%

38%

31-35

50%

36-40

67%

33%

51-55

67%

33%

56-60

100%

Univision NPS by Usage

Univision's NPS was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -50	Less than 1 Year	-50
1 to 2 Years 20	1 to 2 Years	20
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 39	Over 10 Years	39

Univision NPS vs. Competitors

Compared to its competitors, Univision's NPS is rated right above Telemundo, and is preceded by Liberman Broadcasting.

COMPANY		NPS Score
	Liberman Broadcasting	100
	Univision	25
	Telemundo	-17
	E.W. Scripps	-17
	Marketplace	-25
	Sinclair Broadcast Group	-57

Univision NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Univision's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Univision	25
	Instagram	21

Univision Customer Reviews

Out of the 12 Univision customer reviews 7 were positive and 5 were constructive. Univision customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Univision Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Univision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Univision Customer Loyalty Score by Gender

Univision's Customer Loyalty score was rated 72 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Univision.

Male

72%

Yes

Female

72%

Yes

Univision Customer Loyalty Score by Ethnicity

Univision's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Univision.

out of 100

Caucasian

out of 100

Hispanic or Latino

Univision Customer Loyalty Score by Age

Univision's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Univision.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
31-35 78%	31-35	78%
36-40 100%	36-40	100%
51-55 100%	51-55	100%
56-60 33%	56-60	33%

Univision Customer Loyalty Score by Usage

Univision's Customer Loyalty score was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	10%
1 to 2 Years	46%
2 to 5 Years	55%
5 to 10 Years	74%
Over 10 Years	100%

Univision Customer Loyalty Score by Industry

Univision's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	46%
Accounting	78%
Arts and Entertainment	100%
Construction	70%
Education	10%

Univision Customer Loyalty vs. Competitors

Compared to its competitors, Univision's Customer Loyalty score is rated right above E.W. Scripps.

COMPANY		Customer Loyalty Score
	Univision	75%
	E.W. Scripps	74%
	Telemundo	70%
	Marketplace	47%
	Sinclair Broadcast Group	46%
	Liberman Broadcasting	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Univision's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Univision	75%

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Univision Product Quality

3.5/5

Univision has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Univision Product Information

Univision’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Univision's product the highest. Reviewers from the Construction industry rated Univision the lowest at 2.

Website: http://www.univision.net

Company Size: 5,001-10,000 Employees

Industry

Consumer Services

Media

Sports & Entertainment

Quick Insights into Univision Product Quality

Univision's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Univision's Product Quality.

Ranked Univision Product Quality the Highest

51-55	4.6
Arts and Entertainment	4.6
Over 10 Years	4

Ranked Univision Product Quality the Lowest

Less than 1 Year	2.2
Education	2
56-60	1.5

Univision Product Quality Score by Gender

Female customers rated Univision's Product Quality score 0.7 stars higher than Male customers.

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Male

3/5

Female

3.7/5

Univision Product Quality Score by Ethnicity

Univision's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.2	Hispanic or Latino	3.2

Univision Product Quality Score by Age

Univision's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.7	18-25	3.7
31-35 2.5	31-35	2.5
36-40 3.6	36-40	3.6
51-55 4.6	51-55	4.6
56-60 1.5	56-60	1.5

Univision Product Quality Score by Usage

Univision's Product Quality score was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.2
1 to 2 Years	3
2 to 5 Years	2.9
5 to 10 Years	3.2
Over 10 Years	4

Univision Product Quality Score by Industry

Univision's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

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Tech	3.5
Accounting	4.4
Arts and Entertainment	4.6
Construction	2
Education	2

Univision Product Quality vs. Competitors

Compared to its competitors, Univision's Product Quality score is rated right above Marketplace, and is preceded by Liberman Broadcasting.

COMPANY		Product Quality Score
	Liberman Broadcasting	5/5
	Univision	3.5/5
	Marketplace	3.2/5
	E.W. Scripps	3.2/5
	Telemundo	2.9/5
	Sinclair Broadcast Group	1.6/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Univision's Product Quality score is rated right below Instagram.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5
	Univision	3.5/5

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Univision Pricing

Univision ROI & Value For Money

3.6/5

Univision has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Univision Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from Univision.

Quick Insights into Univision ROI

Univision's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

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Ranked Univision ROI the Highest

51-55	4.8
Accounting	4.5
Caucasian	4.1

Ranked Univision ROI the Lowest

Less than 1 Year	2.7
Construction	2
56-60	1.5

Univision ROI Score by Gender

Female customers rated Univision's ROI score 0.9 stars higher than Male customers.

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Male

2.9/5

Female

3.8/5

Univision ROI Score by Ethnicity

Univision's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.1	Hispanic or Latino	3.1

Univision ROI Score by Age

Univision's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.7	18-25	3.7
31-35 2.6	31-35	2.6
36-40 3.7	36-40	3.7
51-55 4.8	51-55	4.8
56-60 1.5	56-60	1.5

Univision ROI Score by Usage

Univision's ROI score was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.1
2 to 5 Years	2.7
5 to 10 Years	3.3
Over 10 Years	4

Univision ROI Score by Industry

Univision's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.

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Tech	3.6
Accounting	4.5
Arts and Entertainment	4.5
Construction	2
Education	2.6

Univision Pricing vs. Competitors

Compared to its competitors, Univision's ROI score is rated right above E.W. Scripps, and is preceded by Liberman Broadcasting.

COMPANY		Pricing Score
	Liberman Broadcasting	5/5
	Univision	3.6/5
	E.W. Scripps	3.1/5
	Marketplace	3.1/5
	Telemundo	3/5
	Sinclair Broadcast Group	1.7/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Univision's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Univision	3.6/5
	Instagram	3.5/5

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Univision Customer Satisfaction (CSAT)

Univision Customer Satisfaction (CSAT) Score

67 / 100

Univision has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	52%
Satisfied	15%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	11%
Very Dissatisfied	13%

Very Satisfied

52%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Univision Customer Satisfaction

Univision's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

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Ranked Univision Customer Satisfaction the Highest

51-55	100%
Arts and Entertainment	100%
Over 10 Years	84%

Ranked Univision Customer Satisfaction the Lowest

Tech	50%
2 to 5 Years	40%
56-60	0%

Univision Customer Satisfaction Score by Gender

Female customers rated Univision's Customer Satisfaction score 10 points higher than Male customers.

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58 / 100

Male

	Very Satisfied	33%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	25%

68 / 100

Female

	Very Satisfied	63%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	6%
	Very Dissatisfied	13%

Univision Customer Satisfaction Score by Ethnicity

Hispanic or Latino
61%

CSAT according to Hispanic or Latino

Univision's Customer Satisfaction (CSAT) score was rated 61% according to Hispanic or Latino users and customers.

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61 / 100

Very Satisfied	48%
Satisfied	13%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	13%
Very Dissatisfied	22%

Very Satisfied

48%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

22%

Univision Customer Satisfaction Score by Age

Univision's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

60%

31-35

50%

36-40

66%

51-55

100%

56-60

Univision Customer Satisfaction Score by Usage

Univision's Customer Satisfaction score was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	50
2 to 5 Years	40
5 to 10 Years	60
Over 10 Years	84

Univision Customer Satisfaction Score by Industry

Univision's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	50
Accounting	67
Arts and Entertainment	100

Univision Customer Satisfaction vs. Competitors

Compared to its competitors, Univision's Customer Satisfaction score is rated right above E.W. Scripps, and is preceded by Liberman Broadcasting.

COMPANY		Customer Satisfaction (CSAT) Score
	Liberman Broadcasting	100%
	Univision	67%
	E.W. Scripps	66%
	Marketplace	50%
	Telemundo	47%
	Sinclair Broadcast Group	11%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Univision's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Univision	67%
	Instagram	61%

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Univision Customer Service

3.6/5

Univision has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Univision's Customer Service

Website

http://www.univision.net

Quick Insights into Univision Customer Service

Univision's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

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Ranked Univision Customer Service the Highest

51-55	4.8
Arts and Entertainment	4.6
Over 10 Years	3.9

Ranked Univision Customer Service the Lowest

Less than 1 Year	2
Education	1.8
56-60	1.5

Univision Customer Service Score by Gender

Female customers rated Univision's Customer Service score 0.7 stars higher than Male customers.

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Male

3/5

Female

3.7/5

Univision Customer Service Score by Ethnicity

Univision's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Univision.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.2	Hispanic or Latino	3.2

Univision Customer Service Score by Age

Univision's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Univision.

100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
31-35 2.6	31-35	2.6
36-40 3.8	36-40	3.8
51-55 4.8	51-55	4.8
56-60 1.5	56-60	1.5

Univision Customer Service Score by Usage

Univision's Customer Service score was rated the highest by customers who have used Univision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	3.2
2 to 5 Years	3.1
5 to 10 Years	3.3
Over 10 Years	3.9

Univision Customer Service Score by Industry

Univision's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

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Tech	3.6
Accounting	4.5
Arts and Entertainment	4.6
Construction	2
Education	1.8

Univision Customer Service vs. Competitors

Compared to its competitors, Univision's Customer Service score is rated right above E.W. Scripps.

COMPANY		Customer Service Score
	Univision	3.6/5
	E.W. Scripps	3.3/5
	Marketplace	3.2/5
	Telemundo	3/5
	Sinclair Broadcast Group	1.6/5
	Liberman Broadcasting	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Univision's Customer Service score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	Univision	3.6/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Univision as an Employer

3.6/5

Univision has a 3.6/5 stars for its overall company culture rated by their employees

top

20%

CEO of Univision

Vincent Sadusky

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Univision scored a 25 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Univision would recommend the brand to a friend. ENPS measures how likely Univision employees would recommend working at Univision to a friend.

Net Promoter Score

NPS Score

56%	Promoters
13%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
14%	Passive
41%	Detractors

Global Ranking Snapshot

Univision is ranked #334 in the Global Top 100 Brands. It ranks just behind Akamai and just ahead of Dollar General.

RANK			INDUSTRY
332	Roche	Severin Schwan	Health and Wellness
333	Akamai	Tom Leighton	Tech
334	Univision	Vincent Sadusky	Media and Entertainment
335	Dollar General	Todd Vasos	Retail
336	General Electric	Lawrence Culp	Energy and Manufacturing
337	InVision	Jeff Chow	Tech
338	Duke Energy Corporation	Lynn Good	Energy and Manufacturing

Media and Entertainment Ranking Snapshot

Univision is ranked #38 in the Media and Entertainment Industry. It ranks just behind iHeartMedia and just ahead of Omnicom Media Group.

RANK		Location
36	Discord	San Francisco, CA
37	iHeartMedia	San Antonio, TX
38	Univision
39	Omnicom Media Group	New York City, NY
40	Blizzard Entertainment	Irvine, CA
41	Unity Technologies	San Francisco, CA
42	reddit	San Francisco, CA