Telemundo NPS & Customer Reviews

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Telemundo

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Telemundo

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About Telemundo's Brand

Telemundo is an American Spanish-language broadcast television network owned by the NBCUniversal Hispanic Group. Among its major competitors, Telemundo is ranked in 3rd place for NPS while Liberman Broadcasting is 1st, and Univision is 2nd.

Brand at a Glance

70%

Customer Loyalty

2.9/5

Product Quality

3/5

Pricing

3/5

Customer Service

Telemundo Ranking

^#3 / 4 of its competitors

Telemundo NPS

Telemundo's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Telemundo's customers would recommend using the product based on a scale of -100 to 100.

Telemundo Overall NPS

-17

NPS

36%	Promoters
11%	Passives
53%	Detractors

Telemundo NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 -11	Nov 2023	-11
Dec 2023 -11	Dec 2023	-11
Jan 2024 -12	Jan 2024	-12
Feb 2024 -14	Feb 2024	-14
Mar 2024 -9	Mar 2024	-9
Apr 2024 -17	Apr 2024	-17
May 2024 -22	May 2024	-22
Jun 2024 -20	Jun 2024	-20
Jul 2024 -18	Jul 2024	-18
Mar 2025 -18	Mar 2025	-18
Sep 2025 -20	Sep 2025	-20
Dec 2025 -19	Dec 2025	-19

How Other Brands Compare

Telemundo is ranked third for NPS among its competitors. Liberman Broadcasting and Univision come in first and second, with Televisa coming in at #4.

	Telemundo	Univision	Televisa	Liberman Broadcasting
Global Ranking	#-	#334	#-	#-
NPS	-17	25	-	100
Valuation Updated every 24 hours for public companies	-	$4.64B	$2.62B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Telemundo NPS by Gender

Male customers rated Telemundo's NPS 47 points higher than Female customers.

Male

Telemundo's NPS was rated 10 by Male customers on Comparably.

55%

Promoters

Passives

45%

Detractors

Female

-37

Telemundo's NPS was rated -37 by Female customers on Comparably.

26%

Promoters

11%

Passives

63%

Detractors

Telemundo NPS by Ethnicity

Telemundo's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Hispanic or Latino -30	Hispanic or Latino	-30
African American/Black 0	African American/Black	0

Telemundo NPS by Age

Telemundo's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

31-35

33%

67%

36-40

25%

75%

41-45

100%

51-55

50%

56-60

100%

Telemundo NPS by Usage

Telemundo's NPS was rated the highest by customers who have used Telemundo's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -14	5 to 10 Years	-14
Over 10 Years -12	Over 10 Years	-12

Telemundo NPS vs. Competitors

Compared to its competitors, Telemundo's NPS is rated right above ION Media Networks, and is preceded by Televisa.

COMPANY		NPS Score
	Liberman Broadcasting	100
	Univision	25
	Televisa	N/A
	Telemundo	-17
	ION Media Networks	-67

Telemundo Customer Reviews

Out of the 4 Telemundo customer reviews 3 were positive and 1 was constructive. Telemundo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Telemundo Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Telemundo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70%

30%

Telemundo Customer Loyalty Score by Gender

Female customers rated Telemundo's Customer Loyalty score 14% higher than Male customers.

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Male

67%

Yes

Female

81%

Yes

Telemundo Customer Loyalty Score by Ethnicity

Telemundo's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Hispanic or Latino

out of 100

African American/Black

Telemundo Customer Loyalty Score by Age

Telemundo's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
31-35 55%	31-35	55%
36-40 78%	36-40	78%
41-45 40%	41-45	40%
51-55 100%	51-55	100%
56-60 100%	56-60	100%

Telemundo Customer Loyalty Score by Usage

Telemundo's Customer Loyalty score was rated the highest by customers who have used Telemundo's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	78%
5 to 10 Years	87%
Over 10 Years	84%

Telemundo Customer Loyalty Score by Industry

Telemundo's Customer Loyalty score was rated 78% by both Arts and Entertainment and Business and Consumer Services industry customers.

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Arts and Entertainment	78%
Business and Consumer Services	78%

Telemundo Customer Loyalty vs. Competitors

Compared to its competitors, Telemundo's Customer Loyalty score is rated right above Liberman Broadcasting, and is preceded by Univision.

COMPANY		Customer Loyalty Score
	ION Media Networks	100%
	Univision	75%
	Telemundo	70%
	Liberman Broadcasting	N/A
	Televisa	N/A

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Telemundo Product Quality

2.9/5

Telemundo has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Telemundo Product Information

Telemundo’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Telemundo's product the highest. Reviewers from the Business and Consumer Services industry rated Telemundo the lowest at 3.

Website: http://www.telemundo.com/

Company Size: 10,000+ Employees

Industry

Tech

Media

Sports & Entertainment

Quick Insights into Telemundo Product Quality

Telemundo's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Telemundo Product Quality the Highest

56-60	5
Arts and Entertainment	3.2
Male	3.1

Ranked Telemundo Product Quality the Lowest

African American/Black	2.3
Female	2.3
41-45	1.5

Telemundo Product Quality Score by Gender

Male customers rated Telemundo's Product Quality score 0.8 stars higher than Female customers.

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Male

3.1/5

Female

2.3/5

Telemundo Product Quality Score by Ethnicity

Telemundo's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.3	African American/Black	2.3

Telemundo Product Quality Score by Age

Telemundo's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 1.6	18-25	1.6
31-35 2.1	31-35	2.1
36-40 1.9	36-40	1.9
41-45 1.5	41-45	1.5
51-55 3.1	51-55	3.1
56-60 5	56-60	5

Telemundo Product Quality Score by Usage

Telemundo's Product Quality score was rated the highest by customers who have used Telemundo's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	2.7
5 to 10 Years	3
Over 10 Years	2.8

Telemundo Product Quality Score by Industry

Telemundo's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.

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Arts and Entertainment	3.2
Business and Consumer Services	3

Telemundo Product Quality vs. Competitors

Compared to its competitors, Telemundo's Product Quality score is rated right above Televisa, and is preceded by Univision.

COMPANY		Product Quality Score
	Liberman Broadcasting	5/5
	ION Media Networks	4/5
	Univision	3.5/5
	Telemundo	2.9/5
	Televisa	N/A

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Telemundo Pricing

Telemundo ROI & Value For Money

3/5

Telemundo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Telemundo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Telemundo.

Quick Insights into Telemundo ROI

Telemundo's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Telemundo ROI the Highest

56-60	5
2 to 5 Years	3.7
Arts and Entertainment	3

Ranked Telemundo ROI the Lowest

Female	2.4
African American/Black	2.3
41-45	1.5

Telemundo ROI Score by Gender

Male customers rated Telemundo's ROI score 0.6 stars higher than Female customers.

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Male

3/5

Female

2.4/5

Telemundo ROI Score by Ethnicity

Telemundo's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 2.3	African American/Black	2.3

Telemundo ROI Score by Age

Telemundo's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 1.6	18-25	1.6
31-35 2.7	31-35	2.7
36-40 1.9	36-40	1.9
41-45 1.5	41-45	1.5
51-55 3	51-55	3
56-60 5	56-60	5

Telemundo ROI Score by Usage

Telemundo's ROI score was rated the highest by customers who have used Telemundo's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	3.7
5 to 10 Years	2.8
Over 10 Years	2.7

Telemundo ROI Score by Industry

Telemundo's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.

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Arts and Entertainment	3
Business and Consumer Services	2.7

Telemundo Pricing vs. Competitors

Compared to its competitors, Telemundo's ROI score is rated right above Televisa, and is preceded by ION Media Networks.

COMPANY		Pricing Score
	Liberman Broadcasting	5/5
	Univision	3.6/5
	ION Media Networks	3.5/5
	Telemundo	3/5
	Televisa	N/A

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Telemundo Customer Satisfaction (CSAT)

Telemundo Customer Satisfaction (CSAT) Score

47 / 100

Telemundo has an overall Customer Satisfaction score of 47 rated by its users and customers.

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Very Satisfied	32%
Satisfied	15%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	12%
Very Dissatisfied	35%

Very Satisfied

32%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Telemundo Customer Satisfaction

Telemundo's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Telemundo Customer Satisfaction the Highest

56-60	100%
2 to 5 Years	67%
African American/Black	67%

Ranked Telemundo Customer Satisfaction the Lowest

Hispanic or Latino	33%
Female	31%
41-45	0%

Telemundo Customer Satisfaction Score by Gender

Male customers rated Telemundo's Customer Satisfaction score 24 points higher than Female customers.

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55 / 100

Male

	Very Satisfied	36%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	36%

31 / 100

Female

	Very Satisfied	26%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	11%
	Very Dissatisfied	53%

Telemundo Customer Satisfaction Score by Ethnicity

Hispanic or Latino
33%
African American/Black
67%

CSAT according to Hispanic or Latino

Telemundo's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.

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33 / 100

Very Satisfied	29%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	13%
Very Dissatisfied	50%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

50%

CSAT according to African American/Black

Telemundo's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Telemundo Customer Satisfaction Score by Age

Telemundo's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

33%

31-35

40%

36-40

41-45

51-55

50%

56-60

100%

Telemundo Customer Satisfaction Score by Usage

Telemundo's Customer Satisfaction score was rated the highest by customers who have used Telemundo's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	67
5 to 10 Years	34
Over 10 Years	41

Telemundo Customer Satisfaction Score by Industry

Telemundo's Customer Satisfaction score was rated 25 points by Business and Consumer Services industry customers.

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	"title": "Telemundo Customer Satisfaction Score by Industry",
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			"label": "Business and Consumer Services",
			"groupId": 504,
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Business and Consumer Services	25

Telemundo Customer Satisfaction vs. Competitors

Compared to its competitors, Telemundo's Customer Satisfaction score is rated right above Televisa, and is preceded by ION Media Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Liberman Broadcasting	100%
	Univision	67%
	ION Media Networks	50%
	Telemundo	47%
	Televisa	0%

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Telemundo Customer Service

3/5

Telemundo has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Telemundo's Customer Service

Website

http://www.telemundo.com/

Phone Number

(818) 777-2945

Quick Insights into Telemundo Customer Service

Telemundo's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.

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Ranked Telemundo Customer Service the Highest

56-60	5
Arts and Entertainment	2.9
Male	2.9

Ranked Telemundo Customer Service the Lowest

Female	2.2
Business and Consumer Services	1.9
41-45	1.5

Telemundo Customer Service Score by Gender

Male customers rated Telemundo's Customer Service score 0.7 stars higher than Female customers.

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Male

2.9/5

Female

2.2/5

Telemundo Customer Service Score by Ethnicity

Telemundo's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 2.3	African American/Black	2.3

Telemundo Customer Service Score by Age

Telemundo's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 1.6	18-25	1.6
31-35 2.1	31-35	2.1
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
51-55 2.8	51-55	2.8
56-60 5	56-60	5

Telemundo Customer Service Score by Usage

Telemundo's Customer Service score was rated the highest by customers who have used Telemundo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	2.5
5 to 10 Years	2.5
Over 10 Years	2.8

Telemundo Customer Service Score by Industry

Telemundo's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.

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Arts and Entertainment	2.9
Business and Consumer Services	1.9

Telemundo Customer Service vs. Competitors

Compared to its competitors, Telemundo's Customer Service score is rated right above Liberman Broadcasting, and is preceded by ION Media Networks.

COMPANY		Customer Service Score
	Univision	3.6/5
	ION Media Networks	3.5/5
	Telemundo	3/5
	Liberman Broadcasting	N/A
	Televisa	N/A

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Telemundo as an Employer

4.6/5

Telemundo has a 4.6/5 stars for its overall company culture rated by their employees

top

10%

CEO of Telemundo

Joe Uva

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Telemundo scored a -17 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Telemundo would recommend the brand to a friend. ENPS measures how likely Telemundo employees would recommend working at Telemundo to a friend.

Net Promoter Score

-17

NPS Score

36%	Promoters
11%	Passive
53%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
11%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail