-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ION Media Networks
Marketing or Exec? Claim Your Free Account
About ION Media Networks' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
ION Media Networks NPS
ION Media Networks's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether ION Media Networks's customers would recommend using the product based on a scale of -100 to 100.
ION Media Networks Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
ION Media Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2026 -66 | Jan 2026 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ION Media Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ION Media Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ION Media Networks Product Quality
4/5
ION Media Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Media Networks' overall Product Quality score rated by its users and customers.
ION Media Networks Product Information
ION Media Networks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
ION Media Networks Pricing
ION Media Networks ROI & Value For Money
3.5/5
ION Media Networks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Media Networks' overall ROI score rated by its users and customers.
ION Media Networks Customer Satisfaction (CSAT)
ION Media Networks Customer Satisfaction (CSAT) Score
50 / 100
ION Media Networks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ION Media Networks Customer Service
3.5/5
ION Media Networks has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Media Networks' overall Customer Service score rated by its users and customers.
About ION Media Networks's Customer Service
Address
14444 66th Street North, Clearwater, FL
Website
http://www.ionmedianetworks.com
ION Media Networks as an Employer
3.7/5
ION Media Networks has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ION Media Networks scored a -67 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ION Media Networks would recommend the brand to a friend. ENPS measures how likely ION Media Networks employees would recommend working at ION Media Networks to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 20% | Promoters |
|---|---|
| 80% | Passive |
| 0% | Detractors |
