-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Marketplace
Marketing or Exec? Claim Your Free Account
About Marketplace's Brand
Marketplace is a radio program that focuses on business, the economy, and events that influence them.
Brand at a Glance
47%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Marketplace NPS
Marketplace's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Marketplace's customers would recommend using the product based on a scale of -100 to 100.
Marketplace Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Marketplace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
Feb 2025 -25 | Feb 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marketplace Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Marketplace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marketplace Product Quality
3.2/5
Marketplace has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketplace's overall Product Quality score rated by its users and customers.
Marketplace Product Information
Marketplace’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.marketplace.org/
Industry
Tech
Content
Media
Sports & Entertainment
Marketplace Pricing
Marketplace ROI & Value For Money
3.1/5
Marketplace has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketplace's overall ROI score rated by its users and customers.
Marketplace Customer Satisfaction (CSAT)
Marketplace Customer Satisfaction (CSAT) Score
50 / 100
Marketplace has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marketplace Customer Service
3.2/5
Marketplace has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketplace's overall Customer Service score rated by its users and customers.
About Marketplace's Customer Service
Address
Los Angeles, CA
Website
http://www.marketplace.org/
Phone Number
(213) 621-3500
Marketplace as an Employer
3.5/5
Marketplace has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marketplace scored a -25 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Marketplace would recommend the brand to a friend. ENPS measures how likely Marketplace employees would recommend working at Marketplace to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
