-23
NPS
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E.W. Scripps
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About E.W. Scripps' Brand
"E. W. Scripps, operates as a media company with interests in television stations, newspapers, and digital local media sites."
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
E.W. Scripps NPS
E.W. Scripps's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether E.W. Scripps's customers would recommend using the product based on a scale of -100 to 100.
E.W. Scripps Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
E.W. Scripps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 13 | Mar 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Aug 2024 -9 | Aug 2024 | -9 |
Jan 2025 -17 | Jan 2025 | -17 |
Aug 2026 -24 | Aug 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
E.W. Scripps NPS by Gender
Female customers rated E.W. Scripps's NPS 134 points higher than Male customers.
Male
-100
E.W. Scripps's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
34
E.W. Scripps's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
E.W. Scripps NPS by Age
E.W. Scripps's NPS was rated -34 points by customers ages 31-35 on Comparably.
E.W. Scripps Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of E.W. Scripps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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E.W. Scripps Customer Loyalty Score by Gender
Female customers rated E.W. Scripps's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
E.W. Scripps Customer Loyalty Score by Age
E.W. Scripps's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of E.W. Scripps.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
E.W. Scripps Product Quality
3/5
E.W. Scripps has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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E.W. Scripps Product Information
E.W. Scripps’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.scripps.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Quick Insights into E.W. Scripps Product Quality
E.W. Scripps's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked E.W. Scripps Product Quality the Highest
Ranked E.W. Scripps Product Quality the Lowest
E.W. Scripps Product Quality Score by Gender
Female customers rated E.W. Scripps's Product Quality score 2.8 stars higher than Male customers.
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Male
1.8/5
Female
4.6/5
E.W. Scripps Product Quality Score by Age
E.W. Scripps's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of E.W. Scripps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
E.W. Scripps Pricing
E.W. Scripps ROI & Value For Money
3/5
E.W. Scripps has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into E.W. Scripps ROI
E.W. Scripps's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked E.W. Scripps ROI the Highest
Ranked E.W. Scripps ROI the Lowest
E.W. Scripps ROI Score by Gender
Female customers rated E.W. Scripps's ROI score 2.5 stars higher than Male customers.
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Male
2.3/5
Female
4.8/5
E.W. Scripps ROI Score by Age
E.W. Scripps's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of E.W. Scripps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
E.W. Scripps Customer Satisfaction (CSAT)
E.W. Scripps Customer Satisfaction (CSAT) Score
57 / 100
E.W. Scripps has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into E.W. Scripps Customer Satisfaction
E.W. Scripps's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked E.W. Scripps Customer Satisfaction the Highest
Ranked E.W. Scripps Customer Satisfaction the Lowest
E.W. Scripps Customer Satisfaction Score by Gender
Female customers rated E.W. Scripps's Customer Satisfaction score 67 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of E.W. Scripps.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
E.W. Scripps Customer Satisfaction Score by Age
E.W. Scripps's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of E.W. Scripps.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
E.W. Scripps Customer Service
3.1/5
E.W. Scripps has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About E.W. Scripps's Customer Service
Address
Cincinnati, OH United States of America
Website
http://www.scripps.com/
Quick Insights into E.W. Scripps Customer Service
E.W. Scripps's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked E.W. Scripps Customer Service the Highest
Ranked E.W. Scripps Customer Service the Lowest
E.W. Scripps Customer Service Score by Gender
Female customers rated E.W. Scripps's Customer Service score 2.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of E.W. Scripps.
Male
2.1/5
Female
4.6/5
E.W. Scripps Customer Service Score by Age
E.W. Scripps's Customer Service score was rated 3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of E.W. Scripps.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
E.W. Scripps as an Employer
2.4/5
E.W. Scripps has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
E.W. Scripps scored a -23 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of E.W. Scripps would recommend the brand to a friend. ENPS measures how likely E.W. Scripps employees would recommend working at E.W. Scripps to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 19% | Promoters |
|---|---|
| 19% | Passive |
| 62% | Detractors |
