13
NPS
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Arrow Electronics
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About Arrow Electronics' Brand
Arrow Electronics guides innovation forward for over 200,000 of the world’s leading manufacturers of technology used in homes, business and daily life. Among its major competitors, Arrow Electronics is ranked in 2nd place for NPS while Applied Materials is 1st, and CTS Corporation is 3rd.Their current market cap is $8.37B
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Arrow Electronics Ranking
- #2 / 4 of its competitors
Arrow Electronics NPS
Arrow Electronics's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Arrow Electronics's customers would recommend using the product based on a scale of -100 to 100.
Arrow Electronics Overall NPS
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
Arrow Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 18 | Jun 2023 | 18 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 23 | Oct 2023 | 23 |
Jan 2024 19 | Jan 2024 | 19 |
May 2024 16 | May 2024 | 16 |
Jun 2024 18 | Jun 2024 | 18 |
Aug 2024 15 | Aug 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Dec 2024 16 | Dec 2024 | 16 |
May 2025 16 | May 2025 | 16 |
Aug 2025 14 | Aug 2025 | 14 |
Sep 2025 13 | Sep 2025 | 13 |
How Other Brands Compare
Arrow Electronics is ranked second for NPS among its competitors. Applied Materials and CTS Corporation come in first and third, with Teledyne Technologies coming in at #4. Among those competitors, it is the third most valued company behind Applied Materials.
Arrow Electronics |  Applied Materials |  Teledyne Technologies |  CTS Corporation | |
| Global Ranking | #- | #485 | #- | #- |
| NPS | 13 | 27 | -25 | 12 |
| Valuation Updated every 24 hours for public companies | $8.37B | $109.62B | $15.53B | $1.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arrow Electronics NPS by Gender
Male customers rated Arrow Electronics's NPS 100 points higher than Female customers.
Male
0
Arrow Electronics's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-100
Arrow Electronics's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Arrow Electronics NPS by Ethnicity
Arrow Electronics's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Arrow Electronics NPS by Age
Arrow Electronics's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Arrow Electronics NPS by Usage
Arrow Electronics's NPS was rated the highest by customers who have used Arrow Electronics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Arrow Electronics NPS vs. Competitors
Compared to its competitors, Arrow Electronics's NPS is rated right above CTS Corporation, and is preceded by Applied Materials.
| COMPANY | NPS Score | |
|---|---|---|
| Applied Materials | 27 |
| Arrow Electronics | 13 |
| CTS Corporation | 12 |
 | NDI | 0 |
 | Electrocomponents | N/A |
 | Global Convergence | N/A |
| Teledyne Technologies | -25 |
Arrow Electronics Customer Reviews
Out of the 2 Arrow Electronics customer reviews 1 was positive and 1 was constructive. Arrow Electronics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Arrow Electronics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Arrow Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arrow Electronics Customer Loyalty Score by Gender
Male customers rated Arrow Electronics's Customer Loyalty score 20% higher than Female customers.
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Male
90%
Yes
Female
70%
Yes
Arrow Electronics Customer Loyalty Score by Ethnicity
Arrow Electronics's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arrow Electronics.
100
out of 100
Other
Arrow Electronics Customer Loyalty Score by Age
Arrow Electronics's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Arrow Electronics Customer Loyalty Score by Usage
Arrow Electronics's Customer Loyalty score was rated the highest by customers who have used Arrow Electronics's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arrow Electronics Customer Loyalty Score by Industry
Arrow Electronics's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Arrow Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Arrow Electronics's Customer Loyalty score is rated right above CTS Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arrow Electronics | 83% |
| CTS Corporation | 76% |
| Applied Materials | 74% |
| Teledyne Technologies | 71% |
| NDI | N/A |
| Electrocomponents | N/A |
| Global Convergence | N/A |
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Arrow Electronics Product Quality
3.9/5
Arrow Electronics has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Arrow Electronics Product Information
Arrow Electronics’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Arrow Electronics's product the highest. Reviewers from the Aerospace and Aviation industry rated Arrow Electronics the lowest at 3.5.
- Website
- http://www.arrow.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Big Data
Business Services
Quick Insights into Arrow Electronics Product Quality
Arrow Electronics's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
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Ranked Arrow Electronics Product Quality the Highest
Ranked Arrow Electronics Product Quality the Lowest
Arrow Electronics Product Quality Score by Gender
Male customers rated Arrow Electronics's Product Quality score 1.7 stars higher than Female customers.
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Male
3.8/5
Female
2.1/5
Arrow Electronics Product Quality Score by Ethnicity
Arrow Electronics's Product Quality score was rated 4.3 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Arrow Electronics Product Quality Score by Age
Arrow Electronics's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.6 | 51-55 | 4.6 |
Arrow Electronics Product Quality Score by Usage
Arrow Electronics's Product Quality score was rated the highest by customers who have used Arrow Electronics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arrow Electronics Product Quality Score by Industry
Arrow Electronics's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arrow Electronics Product Quality vs. Competitors
Compared to its competitors, Arrow Electronics's Product Quality score is rated right above Applied Materials.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arrow Electronics | 3.9/5 |
| Applied Materials | 3.8/5 |
| CTS Corporation | 3.6/5 |
| NDI | 3.2/5 |
| Teledyne Technologies | 3.2/5 |
| Electrocomponents | N/A |
| Global Convergence | N/A |
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Arrow Electronics Pricing
Arrow Electronics ROI & Value For Money
3.8/5
Arrow Electronics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Arrow Electronics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Arrow Electronics.
Quick Insights into Arrow Electronics ROI
Arrow Electronics's ROI score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked Arrow Electronics ROI the Highest
Ranked Arrow Electronics ROI the Lowest
Arrow Electronics ROI Score by Gender
Male customers rated Arrow Electronics's ROI score 1 stars higher than Female customers.
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Male
3.6/5
Female
2.6/5
Arrow Electronics ROI Score by Ethnicity
Arrow Electronics's ROI score was rated 3.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Arrow Electronics ROI Score by Age
Arrow Electronics's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.8 | 51-55 | 3.8 |
Arrow Electronics ROI Score by Usage
Arrow Electronics's ROI score was rated the highest by customers who have used Arrow Electronics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arrow Electronics ROI Score by Industry
Arrow Electronics's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arrow Electronics Pricing vs. Competitors
Compared to its competitors, Arrow Electronics's ROI score is rated right above Applied Materials.
| COMPANY | Pricing Score | |
|---|---|---|
| Arrow Electronics | 3.8/5 |
| Applied Materials | 3.7/5 |
| CTS Corporation | 3.7/5 |
| NDI | 3.5/5 |
| Teledyne Technologies | 3.2/5 |
| Electrocomponents | N/A |
| Global Convergence | N/A |
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Arrow Electronics Customer Satisfaction (CSAT)
Arrow Electronics Customer Satisfaction (CSAT) Score
75 / 100
Arrow Electronics has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arrow Electronics Customer Satisfaction
Arrow Electronics's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Female customers.
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Ranked Arrow Electronics Customer Satisfaction the Highest
Ranked Arrow Electronics Customer Satisfaction the Lowest
Arrow Electronics Customer Satisfaction Score by Gender
Male customers rated Arrow Electronics's Customer Satisfaction score 53 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Arrow Electronics Customer Satisfaction Score by Ethnicity
CSAT according to Other
Arrow Electronics' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Arrow Electronics Customer Satisfaction Score by Age
Arrow Electronics's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 51-55 | 100% |
Arrow Electronics Customer Satisfaction Score by Usage
Arrow Electronics's Customer Satisfaction score was rated 75 points by customers who have used Arrow Electronics's products/services for Less than 1 Year.
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Arrow Electronics Customer Satisfaction Score by Industry
Arrow Electronics's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Arrow Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Arrow Electronics's Customer Satisfaction score is rated right above Teledyne Technologies, and is preceded by Applied Materials.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NDI | 100% |
| Applied Materials | 75% |
| Arrow Electronics | 75% |
| Teledyne Technologies | 63% |
| CTS Corporation | 50% |
| Electrocomponents | 0% |
| Global Convergence | 0% |
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Arrow Electronics Customer Service
3.9/5
Arrow Electronics has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Arrow Electronics's Customer Service
Address
9201 E Dry Creek Rd9201 East Dry Creek Road, Englewood, CO, USA9201 East Dr, Englewood, CO 80112
Website
http://www.arrow.com
Phone Number
(303) 824-4000
Arrow Electronics's Social Links
Quick Insights into Arrow Electronics Customer Service
Arrow Electronics's Customer Service score was rated highest by customers who have used Arrow Electronics's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Arrow Electronics Customer Service the Highest
Ranked Arrow Electronics Customer Service the Lowest
Arrow Electronics Customer Service Score by Gender
Male customers rated Arrow Electronics's Customer Service score 1.4 stars higher than Female customers.
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Male
3.9/5
Female
2.5/5
Arrow Electronics Customer Service Score by Ethnicity
Arrow Electronics's Customer Service score was rated 4.1 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Arrow Electronics Customer Service Score by Age
Arrow Electronics's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.6 | 51-55 | 4.6 |
Arrow Electronics Customer Service Score by Usage
Arrow Electronics's Customer Service score was rated the highest by customers who have used Arrow Electronics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arrow Electronics Customer Service Score by Industry
Arrow Electronics's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Arrow Electronics Customer Service vs. Competitors
Compared to its competitors, Arrow Electronics's Customer Service score is rated right above CTS Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arrow Electronics | 3.9/5 |
| CTS Corporation | 3.7/5 |
| Applied Materials | 3.7/5 |
| Teledyne Technologies | 3/5 |
| NDI | N/A |
| Electrocomponents | N/A |
| Global Convergence | N/A |
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Arrow Electronics as an Employer
3.0/5
Arrow Electronics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Arrow Electronics scored a 13 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Arrow Electronics would recommend the brand to a friend. ENPS measures how likely Arrow Electronics employees would recommend working at Arrow Electronics to a friend.
Net Promoter Score
13
NPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 29% | Promoters |
|---|---|
| 22% | Passive |
| 49% | Detractors |
